I'm currently waiting for an order that I purchased two weeks ago after reading a lot of these reviews I am quite concerned I won't receive my item. I was excited to order from this company as the product looked great and I was sure the person I was gifting it to would love it. However, Royal Mail still after two weeks says it has not received my order and I've had no update since. I have emailed customer service on multiple occasions and even tried via Instagram. I have had initial responses via both but then no further investigation. I found this astonishing as I work in retail myself and our customer service approach is to go above and beyond for the customer to make sure they are happy and I know we do this. However, this company does not seem to care that they have taken my money and left me with no answers or any way of contacting them. I would like them to resend or refund my purchase otherwise, it does in fact seem that they do this for a lot of orders and that's purely just stealing people's money.

Lovely quality earring and nicely packaged. Exactly as described

This is my 5th attempt at trying to contact this company to tell them that my package has been lost in transit. It has not arrived. As per my countless emails and Facebook and Instagram messages. This company sent my package to the incorrect county office and there is nothing they say they can do to get it to me without the companies assistance. I am extremely disappointed with the lack of communication as I ordered this parcel on December 1st.

Customer service non existent and it is very difficult to return items without getting pushed into store credit.

Love the look and quality of the ring I bought I would definitely recommend good quick service with regular updates

Great gift for my best friend, it came packaged well in a bubble mailer and wrapped up in a bag meaning it was undamaged. He really likes the design and quality of the ring as well 👍

Excellent customer service

Beautiful item and good delivery. Really pleased. Thankyou

Returned items for exchange over a week ago. Tracking shows return was received 2 days later, yet 7 days later I’ve had no notification of my return being received, or details of my exchange, or shipping. They currently have my money, and my order. Customer service is abysmal. Says emails will be responded to within 48 hours but I’ve heard nothing. Avoid.

For the amount I paid I was expecting slightly nicer packaging, I had to go buy a box to put it in as it was a present. Ring did look lovely just slightly disappointed with it half- wrapped in tissue paper

Great product very unique and very good value and delivered quickly

Everything went smoothly. Got it delivered on time.

It was a good experience but still waiting for my return money to be processed

It Was A Very Enjoyable Experience The Website Was Easy To Navigate Ordering Was A Joy Showing Other Websites How It Should Be Done Well Done Serge DeNimes

Fast delivery, easy to search website & gorgeous product. I do wish the ring came in a small box for a more luxury feeling but happy otherwise!

Absolutely love my purchases

I have ordered a number of items over recent years and I am always impressed with the quality of the product and the service. Communication and delivery are also top notch.

Sent the item back as it didn’t look like the picture the gem stone looked a good size on the website but when received it was actually microscopic and couldn’t even find it or think it had a stone in it

Great selection of stylish mens jewelry. I especially like the rings, already having several now. I like the silver rings and they are hallmarked

This was my second purchase and just as good service as the first time and really pleased with item.