Fantastic brand and jewellery

The jewelry looks amazing both ring and necklace. The ring size chart helped me find the best size for the finger I had in mind. Now I can use it to complete my looks with other accessories from the brand. The necklace is minimalist and very beautiful it’s a hit for me ! When it comes to the delivery it was both fast and without a problem. It came in less than a week from the UK to here in Belgium. The packing by light but safe. The brand also offers many methods of payment such as Klarna so any wallet can afford a little treat from them. I’m very satisfied and will order from Serge Denimes in the future for sure !

I did not recieived my package, I ordered it 3 weeks ago

nothing much to say except I wish there was a bit more variety with ring sizes from Serge DeNimes

Seamless experience, imagery on the websites reflects the actual item bought.

Absolutely incredible quality and the best jewellery by far. I’m 54 and have purchased a lot of jewellery in my time but the quality of these pieces is outstanding and the price can’t be beat. Always am looking for pieces to add as can’t resist. o

Awful customer service team, don’t believe there is anyone behind it - extremely poorly run. Save your time and avoid shopping with them.

The product looked nothing like it did on the website. I didn’t realise that I could not get money back as it was on sale. I still haven’t had a credit note or confirmation of the product’s return

Zero, the item still hasn’t arrived 3 weeks later

Very cute little mushroom pendant, great quality, quick service. :)

At first was very happy, but product broke easily and I have tried to contact customer service multiple times (5+ now!) with no response, to get it replaced as per their exchange policy. Would not shop here again.

They are the worst and I didn't receive it and I have a complaint to the customer but didn't back to me yoy are scam

Bought an item on sale which broke after two months. They could not replace the item and would not give me a refund because of store policy. Why would I want store credit at a store where the items break so easily? Unresolved and will not buy from them again

Great products and good service.

Didn’t send product, says delivered but apartment never received. Bought loss protection also Emailed customer service for 2 weeks with no response

Diabolical company with shocking customer services. Been ongoing since July!!!!!!! Still not sorted!!!! I had a broken earring and they said they would replace it. I have apparently been sent the wrong replacement which I am yet to receive.. Now they're telling me I have to use the returns portal online rather than carrying on to sort this issue out. Their lack of personable skills is outrageous!!. They initially tried to refuse the return/replacement to begin with telling me about an old order which was from November wasn't within a year. Which Is amusing because even if it was the November order it was within the year! I have never been left feeling so frustrated and undervalued as a customer from a company before. And jewelry is such a personal thing, youd think the customer services team would really be representing the company in its best light hiving you the best experience they could. Far from it. AVOID this company at all costs. They're not worth the hassle. And I'm not the only one whose had their jewelry break!!!

Really bad quality of products which I'm not allowed to return even though its broke for the third time in a row. I have had 3 necklaces from them and they have all broken, do not waste your money.

They're just a scam they'll send you an item saves delivered you'll never receive it. You have to deal with some random shipping company and some random online merchant company you've never heard of. Don't even bother trying to get a refund to sell the bank it's a fraud and having reverse the charges.

Asked for a return which they received and almost 5 months later I’m still waiting and being ignored by customer service

Expensive low quality , avoid