Very Good, no complaints, amazing product with great price

I returned a necklace that I have proof of delivery on 27th November and as yet have not received a refund, any acknowledgement of the return and no reply to five emails that I have sent. The customer service is non-existent, I would avoid this company!

I'm still waiting for all the item's purchased...

I have still not received my package that was apparently ‘delivered’ on the 25th November.

Proudlock helped me source a retailer. I ended up purchasing online. My daughter was blown away with her necklace. Thank u so much x

Bought a jasper ring - nothing like the picture. I know stones are natural and will change from ring to ring but this is nowhere near to what I expected. Has put me off buying from Serge DeNimes.

Fantastic items

Didn’t deliver my item, Royal Mail still says expecting it 2 weeks later. Didn’t refund or offer to resend an item that probably costs them a few quid to make. Having to go through PayPal to get a refund. Not worth the time, but from somewhere decent.

It would be a 5 star review as the last 3 orders I’ve had with them have arrived on time and the quality of the jewellery is excellent. However, with the most recent order a package arrived lacking 50% of the order - the more expensive necklace. I’ve emailed them with pictures as they request and still nothing after 2 days. Not even an acknowledgment of my email. Really disappointed in the customer service with a company that has been great for me in the past.

Order for ring was placed but never received, no email to say dispatched etc and no response or refund

Ordered 4 items 12 days ago, and then a further 3 items three days later, the three items came within a few days. I’m still waiting for the original order. I have emailed three times, there seems to be an automated response (to the later order) even though I put in the original order number. Have tried the email address given with no response.

The package didn’t come. I had to send two emails before support paid attention to me. 🤷‍♂️

Nachdem ich mehrfach Kontakt mit dem Kundenservice hatte und angeblich schon mehrfach manuell vom Newsletter abgemeldet wurde kommt immer noch Spam von Serge Denimes.

Fast delivery and my son loved his ring.

Easy to order, good quality and something a little different. Would highly recommend.

Awesome Products and good people!

quality jewellery.. nicely packaged and super quick delivery

It's pretty good but I wish there were larger sizes for rings

Excellent everything

Amazing customer service and great product- what’s not to like?