Bad company, poor service and inept management of accounts, They will lock your phone account and seem to think they can not release your phone number to move on. If you do business with this company you are throwing away your money and you are an ignorant fool and should not own a phone. RED POCKET IS A BAD COMPANY THAT WILL ABUSE YOUR PHONE NUMBER AND SERVICE.

RP CS Stephen went above and beyond to help me! He solved my problem and understood the difficult of the situation and made extra effort to help me. Red Pocket has me as a loyal customer bc of great customer service from staff like Stephen.

The request I had was not a typical request. I had to wait until my sim kits be shipped to be able to convert them to eSIM. But since I was in specific situation Jennie, helped me to activate my sim kit. I have always had great user support experience with Redpocket. But This one issue is resolved by Jennie and I greatly appreciate it.

CS Leslie was absolutely wonderful. They took all the time necessary to help me with my issue. I greatly appreciate it!

I had messaging and family plan management issues. Leslie was very patient and helpful to solve all these problems.

CS Leslie Was quick with helping me fix my phone line for my daughter. Was able to fix within 15 mins and was very tentative

Service is great every time I reach out with a question! This time RP CS Stephen was wonderful!

I lost my voicemail PIN and needed to reset it. I got in contact with RP CS Leslie, and she quickly fixed the problem.

Willing to hep

Clear quick answers to questions

Outstanding experience with RP CS Leonard. His dedication to helping customer is superb! Absolutely S-STAR level! I ran into problem with my SIM card activation setting, and he helped me out step by step. So great patient to process all works for me. Every issue was resolved promptly and efficiently. Will be more than happy to recommend Red Pocket to my friends.

Exceptional customer service. In particular, RP CS Jennie from the team deserves a special mention. Her dedication to helping customers is second to none! I ran into problems with my phone settings, and she goes above and beyond to ensure that every issue is resolved promptly and efficiently, all while maintaining a friendly and professional demeanor. She made the experience with Red Pocket more than enjoyable.

A lot of the ol'bait and switch here. I signed up because of the international calling features. Within 2 days they cut that by 3/4, eliminating every foreign friend I wanted from the plan. Then I tried to call someone local, and could hardly understand them the connection was so bad. I figured they'd ignored my initial request to be on the Verizon network, the only functional one here. Then after an hour with customer service they cough up that you're stuck with GSMA if you're using an eSIM. And you can't switch to a physical SIM without going through a whole phone number transfer/account reset rigamarole. Needless to say I'll transfer out instead, but really..

Excellent all around

RP CS Stephen was a great help.

Super quick resolution! understood my request the first time and quickly resolved the issue. Stephen is the best!

Why I give them 1 star is beyond me. I WILL NEVER USE THEM!!! WARNING this company will rack your nerves beyound the point of return. No Money is worth the Hassle. First off the website wouldn't take my email to open an account kept saying it was error. Then after verifying the sim chip and my other email the website disappeared when I tried to start over it wouldn't allow me to do that it went as far as to block my IP address. I had to wait all night and try to talk to them in a text and I tried their methods and came up with another error and another and another. They said oh it's my browser, it's my email, it's my password is incorrect, it's captcha incorrect That's a funny one cuz it's only a check to see if you're human check mark. It's My email is incorrect. My browser is incorrect. What was incorrect is believing that I should ever go with red pocket mobile. I never even activated my SIM card because of the errors all my fault according to them. I'd like to consider myself pretty computer literate so I would like to know how it's my fault. I went back to cricket I'd rather pay more money than put up with the hassle.

(my rating is one more star than they deserve) My sister is visiting from Europe and I wanted to buy a 30 day RedPocket plan for her. Previously, we had bought these on RedPocket's ebay site, but they are not offering it there now. I tried using their site to order the plan, but when I submitted my credit card information, the order was declined. I knew my credit card had plenty of available credit, but tried another (and another and another) credit card and got the same rejection. I tried using different RedPocket accounts and different mailing addresses and had the same result. Ditto when I tried using different browsers. When I call RedPocket, they told me the rejection was because there were too many attempts that day--rejected for security reasons. I can understand that explanation after the ninth attempt, but not on my first attempt each day. (the multiple attempts were caused by their rejections of my order and my hope of finding the right combination to place that order) I tried the next day and had the same problem. I waited 40+ hours, tried again, and had the same issue. I spent over three hours online or on the phone trying to get this order placed. I finally gave up and went with Verizon's Total Wireless. The transaction took less than 5 minutes. I am super disappointed. My family has been RedPocket customers for years and have been happy with the service, the price, and the great support. If I have a similar problem with my family's account, RedPocket will be losing this family as customers. I can't believe they have any online sales after my experience. One should not have to spend HOURS trying to make a purchase. My time has some value.

Customer care has become worst. You won't get any response from chat bot (it takes several minutes). Even if connects, the customer executives are too busy but if you take little more than a minute, they will disconnect and close the chat, its horrible experience

Fast, easy & cost effective.