RP CS Stephen was great! He helped me fix my issue very quickly.

I transferred my number to Red Pocket on November 15, 2024, and activated their service. However, shortly after activation, I was unable to make or receive calls. I'm currently in Jamaica, and I was unaware that their coverage doesn't extend to this area until I spoke with one of their agents. Upon learning this, I immediately requested to port out my number and cancel the service. Their refund policy states that refunds are available within 7 days, and since I had the service for less than 7 days, I expected to receive one. However, they denied my refund, claiming that I had used roaming and data, which invalidated the refund. This reasoning is completely unreasonable, especially considering they told me themselves that they don't provide coverage in Jamaica. If there's no service, how could I have used any data? This feels dishonest and reflects poorly on their customer service. I strongly advise others to avoid Red Pocket, as their practices seem shady and unreliable. I will also be contacting my card company to dispute the charge.

CS RP Stephen helped me immediately by providing the QR activation code that was never sent to me in the activation process and my issue was resolved. Very efficient, helpful, and fast. Thanks!

RP CS Stephen was very helpful and nice! Great customer service.

Direct and straightforward advice that was easy to follow

I added a $20 plan for wifi on a SIM card and it didn't work. I was on the chat for 2 hours trying to sort it out and do all sorts of tech stuff. Look at what I had to do below! They couldn't get it fixed and wasted my time. I wouldn't recommend them. Once done, reconfigure the APN settings. Tap 'Network and Internet.'Open the 'Settings' app from your home screen. Select 'Mobile network.' Scroll down and tap 'Access Point Names' or 'APN.' Tap the 'Add' and use the following information: Name: RedPocket Mobile APN: ERESELLER Proxy: Not set Port: Not set Username: Not set Password: Not set Server: Not set MMSC: MMS proxy: proxy.mobile.att.net MMS port: 80 MCC: 310 MNC: 280 Authentication Type: None APN type: default,supl,mms,fota APN protocol: IPv4/IPv6

CS Leslie was extremely helpful- she helped nail down the payment issue and also offered the solution to get me an eSIM card while I am abroad that my card cant go through.

Stephen was excellent. He solved my issue quickly and easily. My experience with him was A+++. He was very pleasant and patient.

RP CS Stephen was a big help answering our questions. The prices are right and on the correct network for our area. We're giving redpocket a try.

Great experience working with RP CS Stephen. He was polite and prompt, demonstrating a deep knowledge of his area.

Agent RP CS Stephen was great. He was prompt, efficient, polite, to the point, and very knowledgeable.

RP CS Stephen responded quickly, asked all the right questions, and resolved my issue in no time at all

They offer CDMA and GSM networks, which I liked. But, there was no option to choose when signing up and they sent me a SIM for the other network than the one I wanted. They said I could go to Target and buy another one. Then I couldn't register because I hadn't activated my phone number yet, but I couldn't activate my phone number without registering. Then, I couldn't register because RP didn't like my valid email address. It was just one thing after another. They were great to request a cancellation and refund for me right away. But, that will take 10 business days to transact which seems like a really long time. Anyway, they do have great support via chat, which is hard to find these days. If it wasn't so hard to get the right SIM card, and get everything set up, I would have been really happy.

He was cheerful, ready to help. He answered my questions quickly and offered more help if needed.

things went quickly and smoothly

RP CS Stephen helped look into a renewal package I purchased from eBay. He let me know my activation code would be sent via email later in the day.

Easy setup easy eSIM setup all went smooth and prices are great

RP CS Stephen was so helpful in getting me setup. He waited patiently while I located the necessary information to setup a number and activate a plan and new SIM. So thankful for RP CS Stephen.

Quick and polite

Rp cs stephan is very courteous..knowledgeable and quick