Absolutely shocking company !! My dispute was raised in July it is now October and they have given the landlord 20 working days to sort his evidence on top of the three months it’s taken them to action anything!! I’ve called this company many of times and it’s the same thing every time I will get your case manager to call you back to date I have not received any call from them !! It’s disgusting how their staff handle customers!! They put the landlord first over the tenant and favour the landlord IF YOU ARE THIKING OF USING THIS COMPANY DONT BOTHER YOU WILL REGRET IT ! I have sent a details complaint to the housing ombudsman & my local mp!! I will take as far as possible to ensure these cowboys do not leave other tenants in my sistuation

Darren at My Deposits, was extremely helpful & supportive in getting our business signed up. He went above & beyond to ensure we had all we need to work with My Deposits & CMP. Great service & credit to their business

I just want to specifically point out Darren Kitchenside is a very professional individual, he is friendly, efficient and amazing to deal with. In my opinion he should be held with high value and regard my MDS. We have just gone through an audit, Darren dealt with our case swiftly and was helpful in every possible way. It is my hope we deal with Darren Kitchenside on every audit. Thank you Darren!

For anyone struggling to log in - when you reset your password, you have to remember your Memorable Word (if you could remember that, you'd probably remember your password! But I got my guess right). You then reset your password. But here's the key - your email address isn't your username. When resetting the password, it lets you choose Username or Email Address. But when you go to log in, it's only Username. So unless you remember both your Memorable Word, and your Username, you're not getting in. Knowing your email address only gets you to resetting a password which you then can't use. What sort of daft system is this? No wonder they're so behind on responding to emails. And this is to return someone's deposit! Not to get into internet banking.

I spoke to Darren after being really let down by my letting agent. He was extremely helpful and went above and beyond to resolve the issue I had with a deposit and was extremely patient in answering any questions and providing guidance. Thank you Darren!

I would give My Deposits zero stars if given the option! I am not getting any response to my emails to MyDeposits, Live Chat doesnt work and I am holding on the phone for a very long time - not yet been able to get through! I am a landlord - my tenant has disputed the deposit I propose with holding - I completed the information and evidence on 31 August but the status online still says 'awaiting landlord evidence' - I was told when I called a week later that means no one has picked up the case yet? A month down the road and I still havent heard anything!!!!!!! Very frustrating.

Superb service from Darren Kitchenside. Having been a member of MyDeposits for some years now, Darren Kitchenside has by far been the most efficient and professional member we have dealt with. All the staff has been very good, but he is exceptional. He is always willing to assist and a pleasure to deal with. 5 stars

I REALLY WOULD LIKE TO GIVE THIS COMPANY NO STARS BUT SADLY THIS IS NOT AN OPTION. IF YOU ARE A TENANT I WOULD STRONGLY ADVISE NOT USING THIS COMPANY FOR YOUR DEPOSIT. THIS COMPANY DID NOT DEAL WITH MY DEPOSIT DISPUTE WITH MY EX-LANDLORD. THIS COMPANY HAS SHOWN FAVOURITISM TO THE LANDLORD BY GRANTING AN EXTENSION OF TIME BEYOND THE 20 DAYS DEADLINE TO SUBMIT EVIDENCE. I WAS NOT CONSULTED. THIS COMPANY IS ALSO EXTREMELY SLOW WITH ADMIN AND VERY UNPROACTIVE IN PROGRESSING DISPUTES. THIS COMPANY HAS MISSED DEADLINES AND TIMESCALES. DO NOT USE THIS COMPANY WHATSOEVER THEY ARE GROSSLY INEPT AND INCOMPETENT AND SHOW FAVOURITISM TOWARDS LANDLORDS IN RESPONSE TO MYDEPOSITS REPLY I REITERATE THAT MYDEPOSITS HAVE SHOWN FAVOURITISM TO THE LANDLORD IN SUBMITTING EVIDENCE BEYOND 20 WORKING DAYS DEADLINE. MYDEPOSITS ARE NOT ACTING IMPARTIALLY BECAUSE I WAS NOT CONTACTED TO AGREE TO AN EXTENSION OF TIME. I SHOULD HAVE BEEN CONSULTED AND I WAS NOT. I HAVE ALSO SENT MYDEPOSITS 3 COMPLAINT EMAILS ONE WEEK AGO AND NOTE NONE HAVE BEEN REPLIED. THE SERVICE I AM RECEIVING IS NON-EXISITENT AND THIS COMPANY SHOULD NOT BE USED.

Just no response at all. Automated aspect worked fine for the undisputed amount but the disputed part hasn’t moved at all despite being past the 14 days. Will be reporting this lack of resolution or even basic human reply to the regulators.

No way to contract besides a charged phone line... no way to reset username!?

I was able to navigate the site only with help from a staff member, Darren Kitchenside, who guided me through the process to release a deposit. Once I had Darren on the other end of the phone, it was relatively straightforward. Staff were very polite and helpful. I would certainly recommend My Deposits to other landlords.

Once again My Deposits NOT sending me password reminder....tried 3 times.... Called ...14th in queue...tried live chat...19 min wait...rubbish service

Tenant biased. Indisputable, detailed evidence provided of tenant negligence and damage. Still awarded most of deposit to tenant. Took nearly 2 months for process. Wasted so much of my time as a landlord providing all the info. Very biased against landlords. Go elsewhere.

i have been dealing with Darren Kitchenside in order to move my account from an old company to the new one. It had taken at least 3 months contacting a number of his colleagues without success, Darren managed to have this sorted out within a day. he has bee the most helpful and friendly person to deal with. he is an asset the the company. I would recommend if anyone is having difficulty with My Deposits they contact Darren for assistance

Good evening myDeposits, My wife and I have been working overseas and have been having some difficulty in recovering our deposit, with many many thanks and much gratitude to "BECKIE" with the most calming UK (Liverpool) accent we have managed to recover our deposit and continue our family journey. Please pass our thanks an gratitude to her and your staff who via the chat were able to connect us to our account. My wife and I will be returning to the UK shortly and possibly returning to our former address with Stephen and Christine our landlords, and hopefully yourselves at myDeposit, who have proved to be one of the UK's rental deposit companies who actually DO what they claim on their website: "Our aim is to provide a fast, efficient and friendly deposit protection service for all our customers." "Beckie" has more than achieved this today not only with a very friendly manner along with her brevity, verbal RSVP (google military communications for the alternate meaning), if you are looking for an exemplar of customer service, then look no further than Beckie, if she deserves a holiday, we are working for a UK sailing holiday company and have some spare capacity for very deserving individuals and their families. Many, many thanks Ian i Mickey

I have raised a dispute and l am still waiting for them to resolve it. I rented a property back to November 2021, moved out in May 2022, still waiting to get my deposit back. This process is taking too long and l have not warranty if l will get it soon or later. The process is too complicated and slow, l have provided too many evidences and still waiting to be contacted by my deposit people. Nobody has contacted me regarding my dispute. Frustrating !! I Need the money( deposit) to pay my bills.?! Who can help me ???

Avoid at all cost as impossible to get the tenancy deposits transferred out of their hands. Customer service don't respond to emails and if phone they promise to call back and don't. They give an impossible list of what needs to be done in order for them to investigate what is quite a simple situation. There are much better companies to hold tenancy deposits.

quick and efficient

I am a landlord of a property, and although they were provided with all the facts and information they still returned the deposit to the tenant. They offer a good service for a tenant but a very poor service for a landlord and their timescales to respond are terrible. Would not recommend if you are a landlord - find someone better. You have been warned.

Darren helped me with a ongoing issues we were having, he resolved this in one phone call, very polite and personable. Thank you very much for the asistance.