Fantastic and user friendly deposit registration portal. Colourful and vivid certificates and very friendly and helpful always more than ready to assist and smooth down any process along the line. Having been with them since the onset of this scheme in 2008/2009 I've always had very good experiences with mydeposit.co.uk.

Consistently fine and professional service and support from MyDeposits. Happy client of 12 years!!

discovered an error on a DPC emailed my deposits and it was put right without any fuss. am very grateful

Very helpful and our query was effectively dealt with many thanks

Took less than 5 minutes using the webchat to arrange to have my deposit returned to my bank account. Great service and would use again.

I spoke with Ross today via the Live Chat who wasted no time in responding to my query. I couldn't be happier with the service I've received. Would recommend

Service Analyst was really helpful and clear in providing the information

I had a query about a dispute I was trying to raise and Ross was courteous, helpful and patient while he helped me to sort things out.

I requested a change of date to a certificate and this was amended as requested quickly.

good prompt service. excellent work from Stacie.thank you

I had a query and used the live chat - Ross was awesome - it is the best live chat I've ever had - lots of suggestions to move forward and resolve the challenges i face - thank you!

I was struggele to get contacted mydeposit to claim my deposit, agent helped to open a case for my request in few minutes which really appriciated.

The live chat assistant was friendly and helpful, and was able to deal with my enquiry quickly

Quick efficient response from Jason!

This organisation (MYDeposits) is expected to be independent and impartial as stated on their website. However, from my experience, this organisation exist to help landlords or agents (who are their members) fraud the tenants of their deposits. The Adjudicator who handled my case did not consider my evidences (both check in and check out) before reaching a decision. The Agent submitted false check-in pictures which the Adjudicator was fully aware of and yet overlooked the false evidences. Instead, he / she still went ahead to find reason within the Agent’s fake evidences to give the agent about half of my deposit. If the tenant was the one who willingly submitted false evidences, will this be overlooked? Or will the rule of disqualifying the tenants’ claims based on false evidences hold? In addition, the Adjudicator stated that he/she could not open my check-out videos (my evidences). These videos were uploaded on the MyDeposits portal (videos are allowed as part of evidence from their website) and they can be opened from their portal / website. If the format of the video was not supported by their website, it shouldn’t open on their portal/website. Moreover, 20 days is sufficient for any Adjudicator to download the free media player if he/she didn't have it on his/her laptop or desktop rather than pervert justice and be biased in their decision. Given my experience as a tenant, this organisation does not judge fairly, they are biased and encourages landlords to be fraudulent and so do not panelise landlords for false evidences/information they willingly submit.

Very fast and helpful response to my query, would highly recommend.

The lady who answered the phone was pleasant and helpful

Excellent customer service

Jason responded quickly and was able to resolve our slight issue with no fuss. As always, very helpful. Billy (NOPS)

A proactively promoting landlord frauds, extremely non effiecient and abusing innocent tenants organisation. 4 months I waited to get my deposit back while there is no penalty to dishonnest landlords for offences. I believe that the disgusting creature I rent appartment from is not the only case that try to use this ridiculous scheme to frauds trial without any risk of being punished. The errogant that wrote the silly joke that the deposit should be return to the tenant in 10 days wrongly assumed that tenants owe landlords and that landlond are obviously honest....as I said , ridiculous errogant.