I recently dealt with Jason White regarding an update to our account with MyDeposits. Jason was quick to respond and dealt with the matter immediately. Excellent service.

Great customer service, Thank you very much

I just paid for the renewal and given the option to click on a button for a receipt. The page showed as Error - the resource you are looking for might have been removed etc etc. I have mailed them to enquire about this and hopefully I will hear from them shortly. The same thing happened last year.

The adjudicator is very pro landlord and against tenants. My experience is consistent with other previous about reviews that the adjudicator just ignore all tenants' evidence and say yes to every landlord's claim despite no evidence provided by the landlord. I supplied several evidences that my buildings have severe problems with pipe leaks, flooding and not working fan and mould. The landlord is awarded 70% of the claimed amount for mould treatment that clearly is a structural issues. Seriously? The landlord provided no invoice or proof of redecoration and got awarded 70% of claimed amount. No receipt was given for missing old items by the landlord, I provided links to the exact items that cost less than half the amount landlord claimed. The landlord got 100% claimed amount. What a joke! Furthermore, the checkout report clearly showed the bed was in working condition (with pictures) at the beginning of the check-out procedure and broken at the end of the inspection. Landlord got 100% bed repair cost that was broken by their contractor. That is just crazy! The checkout report only commented "not fully clean" with pictures of clean flat. The landlord got £80 for it. I supplied evidence that the flat was not clean when I moved in but was ignored. I now understand why nasty letting agents like mydeposit. They will get at least 70% of whatever they claim without bother submitting evidence

Great team. Great customer service.

It's easy to renew, however can't print the receipt after payment. Had to check with credit card company to see if payment have gone through. The look of the web page is functional but dated. People are very friendly when you called. Give them a call when you need help.

I can only echo what other tenants have said about MyDeposits/MyDeposits NI. You better hope you have a decent landlord because if the landlord tries to keep your deposit without justification MyDeposits is not unbiased, as it claims to be, and will ignore all your submissions and evidence and side with the landlord, to whom it continuously refers as its "member". I have had my case looked at by lawyers and they have described it as "utterly astonishing" that any part of the landlord's claim was upheld. Their opinion was that either the adjudicator is incapable of understanding the issues or they are inherently biased. It is clearly the latter. Disgraceful service and a disgusting way to treat people. A complete fraud. To clarify - although the company replies below asking people who post these kinds of reviews to contact them, it does so solely for appearances' sake. I have contacted them and they have not responded. In any case, there is nothing they can do at this point, not that they would in any case as their dishonest intentions have been absolutely transparent at all times.

Updated - extremely helpful on the second attempt of calling.

Very easy to navigate. They red promptly to your questions and requests.

Great service, efficient and easy Thank you!

I'm writing a review about Dawn Levy and her service. Firstly, she spent a whole 3 hours talking to me! I literally dont spend that much time with my family, so we're officially now the best of friends! But seriously, I had plenty of questions to support my new business and she had all the answers! Very knowledgeable! In fact, I am just about to call her now. Its been nearly a week and I've followed her advice on everything, so far so good, just a few questions and I feel confident that she, or her team will be able to help! She did what she promised to do, gave me her time and was very helpful. That kind of service is just what I need! Thank you!

My CMP certificate wasn't received and I was charged at full rate of £48.00p. But delighted to say My Deposits listened and agree to refund £34.80p on this occassion. Well Done - good PR. Already diarized to send certificate next renewal.

Sharifa is always professional and advises promptly whenever required.

if anyone has been treated unfairly by an adjudicator, where you feel they haven't even looked at your argument just agreed with everything what the other side said, get in touch, there is a group on Facebook called The Truth About Samuel Leeds...I am interested to hear from you, I believe there is something fishy going on...

Jason in the Membership office was very friendly, helpful, informative and efficient in his responses. Mydeposits makes deposit registration and protection simple for both management agents and tenants alike.

They have been sitting on my deposit for 11 months, with no communication. They also have not made a fair decision. No one is responding!!!

Very helpful and professional, assisted and sorted my issues out immediately.

Excellent website that is easy to use, deposit registration is straight forward and the paperwork is produced immediately, at tenancy renewal stage a few simple clicks and you are done. Also very simple for a tenant to see their deposit is registered and secured. Makes our life as a managing agent that little bit more simpler.

Jason was great. Always responded timely and very professional.

I used the chat tool to check about my deposit, the agent was simply great! She was polite, understood the situation, did the check and, not finding the info we needed, gave us options to search other providers of protected deposits -- and, in the case it's not protected, where to find legal help. I had a great experience in this service of myDeposits