Don't ignore the little Chat help in the bottom corner. Amy was super helpful through that and finished doing all my process in less than 2 minutes

I was feeling so overwhelmed and frustrated with the way my landlord was dealing the end of my tenancy. I spoke to 2 different Mydeposits reps on the phone and over chat and they both explained the processes and also help me solve a problem i was struggling with. I chatted with Amy.P over chat and she was very quick and helpful. Very pleasant and professional people who were very clear and precise with their information. I am definitely feeling a lot better. Thankyou

Jason was very conscientious, helpful and understanding and although he must be very busy and working from home at the moment, he still managed to carry out his work speedily and very efficiently.

Speedy, friendly and knowledgeable service - thank you

I forgot the login details. They were quick and responsive to solve the problem.

i got locked out of my account and had to release a deposit. Amy was very helpful and if she hadn't helped i'd still be there now!!

I went through dispute process while ago. When the result came out i found that very fair and reasonable. I was not charged for any process fee and the service were all free. Before the decision was made i contacted them several tomes, very professional, good and polite behaviour. Strongly advice.

My deposit was authorised for release 5 months ago. I have still yet to receive it. After many many emails and phone calls I was told my deposit had been moved without my knowledge & now no one seems to know where my money is or when I will get it back. I keep being fobbed off and promised a call back but it never happens. Can someone explain 1. Why my money was moved without me knowing and 2. When you intend on returning it?

Our experience at MyDeposits was terrible and handled very badly by Dalia Viscinyte in 2016. Our deposit was £900 and we stayed for 1 year. The agency was unscrupulous: lying about the property in the first instance, refusing to fix damage and at the end advising the landlord to claim for anything she wanted updated (they actually told us they had advised her to look again after she only claimed for £750 in the first email). Ultimately, she claimed for £1186. We provided clear photographic and written evidence showing we had not caused all of the damage, but lost £764 of our £900. We were gobsmacked. We were charged for brand new carpet to replace the original one, which had been there from the time the apartments were built in the 1980s, and were present throughout the building. More importantly, it had not been damaged by us at all, as evidenced by the photos. She also added other tiny damages which were nothing to do with us and could neither be proved nor disproved by the inventory photos (so should have been awarded in our favour- that is literally what your guidelines say). Dalia claimed there was evidence to suggest we had damaged the carpet in the bedrooms. In fact the exact opposite was true and is extremely clear in the photos. We were charged £100 toward a 30 yr old carpet that was so worn and faded when we moved in, we never imagined we'd be charged to replace it. We knew the age of it (from a neighbour), but if Dalia did not, we shouldn't have been charged at all. Additionally, the entire flat was repainted for £444 (not an effort to find a reasonable price, as stipulated in the guidelines). It was also unnecessary, as only the living room had noticeable marks (which needed one lick of paint- in fact we offered to do this and the agency declined), and the hallway, as to be expected, had lower level scuffs. No discount was taken for wear and tear or for the fact we had a small baby, which are painstakingly outlined in your guidelines. Furthermore, she repainted rooms which only had very light scuffs and cobwebs. We were charged for all of it, not a percentage, as clearly stated in your guidelines. Dalia's inability to follow the guidance notes we had was so bad that we couldn't understand why the booklet was provided. In over 15 years neither of us had ever had money taken from a deposit before - this felt like being attacked and robbed. We were very upset at the time, it simply made it possible for someone very wealthy to re-do a rundown carpet at our expense. It is unclear whether the scheme is intended to favour the landlord, however in the end we assumed that Dalia was under pressure to award her as much as possible, because such a great amount had been claimed. I do feel that had we had another adjudicator the outcome could have been entirely different as commonsense may have been employed. They may have followed the guidelines we were given as well. We followed the advice for evidence in the guidance notes provided, so were confident the landlord would not be able to take so much money. We expected something in the region of around £250 to be deducted, which would have covered painting a room and hall, if deemed essential, and a further clean/dust. We decided not to go to court when she claimed so much (and trust MyDeposits), as it was clear from the photos and our evidence that what she was claiming was farcical- we now realise we should have gone straight to court instead of naively trusting you to follow your own guidance notes. Writing this review is the first time I have felt like I had any ability to call-out MyDeposits on how badly this was handled, because you cannot dispute cases. I really wish we'd had the appropriate amount of our hard-earned money given back, as we desperately needed it in the months after that. Furthermore, when you allow landlords to claim for brand new furnishings (which were clearly evidenced as not being damaged by us), you set a precedent that it is okay to dishonestly claim. Offering to contact us to review the case is meaningless, because you have already given our money away and have no intention of correcting your wrong. What you should do in these cases is set up an online meeting with tenants who have had their money taken (because it is ours, never the landlord's) and explain why you have not followed the guidelines set out in the guidance notes, despite evidence and clear explanation of which of your 'guidance notes' we are citing to defend ourselves. As Dalia directly contradicted them, it was distressing. Our landlady had the right to re-do her property at her expense, but not to falsely claim for this through MyDeposits and be supported in doing it. If you really want to fix this, then have a team member go through the report with me online and still look me in the eye and say the guidelines and photos oppose us.

Absolute nightmare getting my deposit back,finally received two and half months and many emails and calls later . They seem to hold on as long as possible dispite my landlord releasing no problem .Two different people told me a cheque had been sent , a third told me they dont send cheques and asked for bank details which I immediately provided. Two weeks later another person apologised and told me it will be sent , two more weeks later I was told the payroll had been chased up, two more weeks later and more emails mentioning legal action and it arrived. Avoid if you need your deposit back to move into a new home

I was very lucky today being able to speak to a young lady, Kelsie Jones. She lead me through the process of deposit refunds. I wouldn't have managed without her help and patience. She sorted it all for me and I am very grateful. She is a star. 5 star actually.

I had an AST Contract to rent a bungalow for 6 months with specified start and end dates while having building renovations on my own house. A month before the end date the Agent advised that I should have provided 2 months notice to quit. The Agent/Landlord subsequently withheld over £1k in lieu of rent for the 3 weeks the property was empty after we moved out. Despite advising them that this was illegal they were adamant so I raised a dispute with Mydeposits. After 3 months the case was found in my favour and the Agent repaid in full within 5 days. Many thanks to Alex Richards and Michaela Webster for their professionalism.

My experience as a Landlord with My Deposit Scotland has been one of the most stressing events in my life. My Deposit Scotland is the trading name of Tenancy Deposit (Scotland) Limited which is a is a wholly owned subsidiary of Tenancy Deposit Solutions Limited. The company is jointly owned by the National Landlords Association and HFIS plc T/A Hamilton Fraser Insurance (the scheme Administrator). 1) I did not agree with the ADR decision which was based on them not being able to view photos I had emailed. 2) Asked for a review of the Dispute Resolution Scheme decision. Review denied as they changed the goal post by telling me the photos and emails sent to DRS were not a true copy of the ones provided to the tenant. How can original emails that are being forwarded not be a true copy??? My Deposit Scotland made errors which I had to follow up ie not informing me of cut of dates for evidence. Been told there is no possibility of challenging this decision. I understand the deposit has now been sent to the tenant who never responded with any evidence. MyDepositScotland is not regulated so have no one to make a complaint to. Any advice from Landlords who have been in a similar situation would be helpful. Thanks

Reponded straight away, (Amy) answered every question I needed to know about the return of my tenancy deposit and was so helpful! Thank you!

The chatbox was very helpful.

The chat service is amazing, a very quick response with helpful information!

Very help full Lady. Thank you

Very tough job done very well. I am sure it's very hard adjudicating between two Parties in a serious disagreement, but MyDeposit's digital platforms make reviewing cases incredibly easy. In particular, it's very easy to speak to a human online, which is not true for many competitors and businesses in other fields. Huge help, really good communication, beyond and above what you'd expect.

Good service, quick response.

The representative I spoke to was kind and helpful, and very patient in answering all my queries.