I purchased my 440i convertible from Partridge BMW back in March, which was a good experience. The car turned out to have a few issues ( not the dealers fault ) which could not be rectified, so all parties agreed to return and replace. This is not an easy process, but thanks to Andrew Smith it was seamless. Andy sourced me a perfect X3 all turned around in 2 weeks. I will be back soon for my company vehicle 👌🏼

Thankyou to James Harris for making our experience of buying a new car really pleasant and enjoyable. He listened to what we wanted and didn’t rush us. 😊

Izabela was very friendly, knowledgeable and helpful in arranging the delivery of my car. Great service.

Knowing I was in the market for a suitable vehicle I was contacted a couple of times and eventually made the effort to see what was on offer. Nick Oliver presented a few suitable vehicles and I finally decided to purchase one. Nick was extremely helpful and resolved all the small issues associated with the sale and purchase.

I am awaiting delivery of my new BMW and received a call today from Izabela Lazi who was extremely helpful in arranging the delivery. Izabela explained the delivery process fully and answered all my queries in relation to the handover. Thanks Izabela.

We have purchased two new BMWs from Partridge in the last three years. The first time, in 2020, the process was good but necessarily shackled by lockdown protocols. This time, concluding in late September, was by far the best experience of buying a new car that we have ever had. Nick Oliver handled the process from start to finish and was exemplary throughout, keeping us informed of all developments. And the actual handover was superb with all the set-ups and links to smartphones overseen by Nick. Overall, wholeheartedly recommend.

This is the second, consecutive, new BMW that I have purchased from Partridge BMW. As a result of both experiences, I would not look elsewhere to buy my next one. I would particularly like to single out Raj Singh for his professional, courteous and knowledgeable handling of my latest purchase. He was always easy to contact and promptly dealt with all my queries. I would also like to thank Nick Oliver for his patience and knowledgeable handover of my new car, on the day it became available. All in all, a stress free and enjoyable experience. I have no hesitation in recommending Partridge to anyone considering a BMW.

Excellent service by Stephanie Morley, the hand over of the X5 was perfect. Very professional and one very happy client, thank you.

I have been dealing with Zdenek, during the process of ordering my new BMW. He has been absolutely brilliant, I couldn't praise him enough.

From the moment we stepped into Partridge’s showroom Nick looked after us from the start, his knowledge about the vehicle was impressive and made us feel at ease through the process. The entire experience of purchasing a car was the best I’ve received and smashed their competitors out of the park. I was also very impressed when I collected my car and how the on-site detailer had cleaned the car, cracking job 👏

Another amazing experience with Adrian and his team! It has been 9 years of leasing cars from Adrian and his team which speaks volumes as I am a fussy so and so! When choosing a model with colours in and out, Adrian, Alex and Marius were awesome from the start. Alex is competent, efficient and very professional and then Izabela came on board who has been wonderfully personable, methodical and extremely reliable. The whole team are super knowledgeable which is what you need when you are looking at leasing an expensive beautiful car. Adrian and his team are the epitome of what customer service should be in the car industry, making you feel like a VIP during the whole process from start to finish. You couldn't get a team of more honest, authentic, well-informed and professional people, such a pleasurable experience! Once again I am a very happy customer, I would give 10 stars if I could!

My car was called in for a recall. After completion and collection, a drivetrain warning message appeared. They fixed a issue, which they were adamant would resolve the problem. However after fixing that issue, I were made aware of a major fault. I decided to collect the car, as the quote they had given me to fix this new fault was ridiculously high, especially since they could not guarantee that, that would fix the car. It would be a process of elimination at my expense. They refused to take any responsibility for the car ending up in the condition that it was now in, and blamed me for this new fault because I hadn’t used them in the past for previous services. The reason I stopped using them is because in the past they have quoted me for work that wasn’t required. After receiving a quote from them, I chose to get a second option from BMW Snows (part of the BMW family) who told me only the brake pads needed changing. Since then I have never trusted them and find that they are always trying to upsell. I ended up paying a quarter of what they had quoted. It seems they enjoy overcharging and taking advantage of customers. I made arrangements to collect the car and was told it would be bought to the front for me to collect. After waiting for over 25 minutes, I was informed that the car couldn’t be bought to the front unless ‘they pushed it!!!’ In a matter of weeks of leaving it with them the fault had become so severe, that they were unwilling to start the car! What annoyed me was that they should have mentioned this before I came to collect it. I don’t know what they expected me to do…’push it home??’ What is concerning, had they bought it to the front, they had no qualms about me driving it away!!! I find it very difficult to believe that so much damage can happen in such a short time, on their premises and in their possession. They cannot get away from the fact that the car was in a safe drivable condition when we drove it in for the recall. I had experienced NO issues until after the recall. Instead of helping us, they are penalising us for using someone else in the past In the end I have had to PAY to have the car recovered to another garage. A recovery truck actually had to collect it. I also received a letter about the recall, which stated should the following warnings come up, one which was a drivetrain message. I was contact them. It seems that they were aware that this could happen following a recall. After further inspection, I was informed that the debris left behind during the recall had caused the problem, and BMW are meant to be the specialists! Cannot believe they have made it no longer safe to drive!!!!

Well what can I say. My first experience with partridge BMW has been fantastic. A great shout out to Stephanie, who has been absolutely 💯. She's been making phone calls and went the extra mile to ensure I get my BMW on time. In fact she excelled and brought my delivery date forward. Being without a car wasn't nice, but hey thanks Stephanie. Your and asset to your department and BMW partridge. Well done you, keep up the great work your doing. Kind regards George

I am now on my fourth new car from Partridge and have used them for servicing my cars since I bought my first new BMW from them in 2014. I have always received great customer service from beginning to end and this time was no exception. Nick Oliver was efficient and knowledgeable and kept me informed at all stages from choosing my new car to handover. I was particularly impressed with the transfer of information via the app so the whole process was easy and seamless. I also love the fact that when the car is serviced they send an inspection video of the underside of the car - interesting to see this and great attention to detail! Definitely a happy customer and would highly recommend this dealership.

Izabela Lazi was outstanding, she came back to me promptly on any queries I had via phone and email, if you use Partridge BMW I hope your lucky like me and end up with Izabala as a contact 😊

Just got my new car, Jason O’Dell made the whole experience easy! Thanks Jason

Thank you zdenek great customer service

Purchased a used BMX X1. Jason was extremely helpful and offered a personalised sales experience. He answered my endless questions. Also got Smart insurance which helps.

I have always had a great experience at Partridge BMW. Having bought and serviced a few cars with them I’ve always found the customer service to be great. Jason O’Dell in the sales team really helped identify and find the perfect car.

Steph has assisted me with a number of deliveries and last minute issues. She is always pragmatic and approachable and has a positive attitude. Really grateful for all the assistance.