First time I bought from these people. Very good prices and good delivery. I'll be buying from them again

What more can you ask for :- 1) Quality Product 2) Very competitive pricing 3) Super-Fast delivery 4) Hassle free online ordering with good communication Highly Recommended! Scott Freeland

I purchased a Sanli Bushcutter from this Company which had a "normally 3-5 day" delivery forecast. After 4 days I enquired whether my order was in the system waiting to be delivered to me. I got a return email saying that they did not expect my item to be in the delivery warehouse for several days after their forecast. This was misleading information as the item was not in stock. I immediately cancelled my order.

Placed an order online and all the e-mail responses came back quickly. Soon after was contacted by e-mail stating that part of my order was not in stock and was offered the choice of 1) an alternative, 2) shipping the in stock items and cancelling the out of stock items or 3) waiting about 3 to 4 days for new stock which was coming in, before all my order would be delivered to me. They offered me all of the choices - unlike many companies who don't bother or make you do the thinking and chasing. Decided to wait for new stock to receive all of my order and as promised , my order was delivered promptly by courier. Professionally packaged as well. No complaints, more than pleased and happy with Tool-Net. Thank you. Paul Pettitt

I ordered several boxes of Paslode screws in a range of different sizes. I was quickly contacted by customer services to advise that two of the sizes were out of stock. They offered me a choice of sensible alternatives for immediate delivery, or a part delivery with remainder on back-order. I chose the latter and the initial delivery arrived quickly. Quality product as described, and terrific value for money at the price paid. Good communications re: back-order, which arrived a few days later, sent first class and carriage free. Subsequently received a discount voucher for next order - much appreciated. All in all a good experience from a professional outfit. I will certainly use them again

Needed new work boots saved £10 after comparing with lots of other companies! Good website and customer services, dispatch was a little slow but nothing major.

Good price, good service, speedy delivery - can't ask for much more than that! Will definite use again and will recommend to friends.

I wanted to buy a high quality work light but was sure where to start. After a full online review of the market Tool-net were considerably cheaper than the competition. I hadn't heard of them before and it was my first order. There was a slight delay from their supplier however they did notify me and when they did receive from their supplier a day or two later they did sent it out next day delivery which did make a big difference to me. The parcel was very well packaged and the goods were as expected. In summary, I will be using them again and would recommend them.

I wanted to buy a couple of high quality sanders by a popular brand. After a full online review of the market Tool-net were considerably cheaper than the competition. I hadn't heard of them before and it was my first order. There was a slight delay from their supplier however they did notify me straight away and what did impress me is that when they did receive from their supplier a day or two later they did send it out next day delivery which did make a big difference to me. They were also courteous and responsive with their customer service. The parcel was very well packaged and the goods were as expected. In summary, I will be using them again and would recommend them.

I purchased a big order of Everbuild AC95 Acoustic Sealant and it took a while to get stock in. Even though the order was accepted and paid for. When I had to contact Tool-Net to find out progress, I realised it was an 0844 number, so I was a bit miffed at that. I emailed and got a reply within an hour. It's good to note that emails seem to get a pretty quick response. Tool-Net supplied me with an invoice upon request - I didn't automatically get one after the order was placed online. I think the invoices get sent with dispatch, rather than at point of order. My items were split into two deliveries due to the quantity and stock issues. The first delivery (main bulk of order) was delivered late (but on the day I was told) and unfortunately the delivery company used, only gave a day of delivery, no indication of even approx. time (not even morning/afternoon indication) on that day; so my mother had to stay at home and just wait until it turned up at 18:45! Whole day wasted - but I guess this is not Tool-Net's fault, but they could find a better delivery company. In this day and age when communication is so important and so easy; to not be able to tell the customer an approx. day period for delivery is not really acceptable. The second part of the order was delivered a few days later; I was sent a dispatch email and the remainder of my order was delivered a few days later. Overall good experience but I think a few things would make a customer's life easier and provide for a better shopping experience... - better indication of stock levels when ordering. - have a local rate customer service number - actively inform user if there are stock issues resulting in possible delays to order - choose a delivery company that can give better indications of delivery times/periods I would definitely recommend Tool-Net to my friends/family as now I know the sort of user experience they provide, I can inform my family/friends up front so their expectations are set accordingly. Definite 4/5 company. Overall good but with room for improvement.

As described and quick service

Great service, would use again and again, great prices and great service. Check it out

Great selection of products, excellent prices and quick delivery. TOOL-NET it's definitely one of my favourite on-line shops. Without any doubt and hesitation I would recommend theirs service to anybody

Excellent service, Best price on the web for what i needed. I called to check it was in stock and when it would be delivered as we needed it quickly. Helpful staff and they called back and kept me informed. Have subsequently used again. Recommend +++

Unfortunately this was our first time shopping with tool-net, and will be our last. Despite advertising the items as in stock, with a 3-5 day delivery time, which we did think was a bit slow, even for a free delivery service these days, on the 4th day they emailed to advise that the goods were in fact delayed coming in to their warehouse. So much for being in stock. They promised that they were due in on the 5th day and they agreed to put them on an overnight carrier for delivery on the 6th day. They marked it as dispatched on that 5th day, but the carrier had no recollection of collecting the order until the 6th day. Despite this, tool-net were still adamant that it had been dispatched as promised, when clearly it had been left another day to be dispatched. Because of this, it was finally dispatched on a friday before a bank holiday weekend and then wasn't delivered by the carrier until the Tuesday, nearly two weeks after ordering. Bad enough that their service was terrible, being lied to just shows any company up even more. Yes, their prices were good, but no better than any other companies that offer a far superior service.

Ordered it last Thursday (19th). Phoned to chase on Tuesday, when they said that they had just received it in the warehouse. Got an email today (26th) to say that they only have part of the order and they are chasing up the other part with no indication of how long this will take. Meanwhile, I've got a job that I need to complete. Bad communication. Bad service.

They offered best price for product I wanted, the service was also excellent and goods delivered next working day.

I scoured the internet for the best price. No one came near on price, a big saving ! This was topped off with an easy to use web site and rapid delivery. Customer services followed the order up to check all was okay. 5 star Supplier.

I bought a desalt trestle from too net, with good all round service although the delivery was a little delayed, however they did notify me of this asap. Good product and good service

Other than price, the most important thing when ordering online is that in the event of any problems, there's someone at the other end of the phone to help you solve them. The majority of my order went very smoothly but one item needed to be specifically manufactured and this was missed initially so the product was delayed more than the advertised 3-5 days. I received a couple of calls from tool-net advising me of the updated status. I will certainly use them again as I know that in the rare occasion when there is a problem, it will be handled very professionally and resolved as quickly as possible.