Great work Justin Thanks for being fast and easy

This year my experience with Lancaster insurance started with my phone call, the line was busy and I was unable to get connected but a short time later i had a call back , after describing my needs i was transferred to a very competent and very knowlegeable person who advised the actions i needed to take and subsequently providing my new insurance

Simple renewal process. Reasonable premium and easy to understand T&Cs. I haven't made a claim so can't say whether they're the best at settling but given clarity of renewal I can only hope.

Great car insurance renewal price. £40 cheaper than last year. Friendly staff phoned to remind me about the renewal couple of times. Great easy to use website for document retrieval, et cetera.

Very quick to respond. Good service

Great service as ever thank you.

Helpful advisor, good policy, best premium

A change in my circumstances had led to an increase in premium although Lancaster recognise customer loyalty and provided a discount. Happy with this service as it also means I can keep the agreed valuation for my cherished vehicle.

So easy to renew and best quotes given would highly recommend.

Got through on the phone nice and quickly, the lady who dealt with my call was very polite and professional so all good with Lancaster Ins

Pleasant and helpful

HI. RENEWAL OF MY CLASISIC CAR INSURANCE WITH LANCASTER INSURERS. CONNER THE NORTHERN YOUNG GENTLEMAN COMPLETED THE RENEWAL. THIS PERSON IS 100% PLUS, EXTREMELY PROFESSIONAL. REGARDS JOHN

Overall, Lancaster continues to provide good service and products at reasonable cost. Been a customer for years, and every member of staff,without exception, has been easy to talk with and helpful. The recently installed computer-driven triage system is not so helpful. It is inflexible, it takes too long to gather the required information (much slower than talking with an agent), leading to customer frustration and irritation. It needs further development or, in my opinion, unplugging in favour or talking direct to Lancaster's lovely staff.

Great service and price for my Classic MG insurance

Always very polite professional service

Excellent service

Great company and very good prices.

Easy transaction, helpful friendly staff

Easy to talk to a person, good price

Phone answered quickly and professionally and all details answered in a very understanding and efficient manner something that is short of in this day and age. Well done.