I'm so impressed with Lancaster, both in terms of service and value, that I rarely look anywhere else now. I've always found the staff really easy to deal with, and there are nice touches like stopping the recording of phone calls while you give banking information.

Just renewed my Classic Car insurance. I used the phone as I needed to remove breakdown cover as I’m an AA member. After a short hold (the music was, for once, lively and fun!) a very helpful gentleman came on and took me through everything. After no more than 10 minutes, I hung up, happy with everything sorted for another year. Well done and thank you Lancaster.

Available on a saturday and got to speak to a real person !

My insurance went down on renewal, there’s a refreshing thing, add-on breakdown cover for £20, the operator was very patient when I changed my mind about payment method.

Discussed options and calculated a best price.

I tend to use Lancaster for all of my vehicles because I do not own run of the mill cars. They are allways very knowledgeable, helpfull and friendly,usually pretty quick in getting me a good quote as well. Also I have no voicebox so you have to be pretty patient when I'm on the phone with you, they always are

Very professional and friendly, gave me the best quote for my Japanese Import, very happy !!

All done with no problem on the phone .very helpful man . Explained everything.

The guy I dealt with was excellent helped quickly, and also did price match. He did also send me docs I can only give 4 starts as still can't login to see docs.

Craig sorted my insurance within minutes of my calling many thanks brilliant service

Very helpful and clear renewing my insurance was very straightforward Thank you.

Very helpful and pointed out a lot of helpful facts for me

No nonsense with details and straightforward

great help all round, very professional

I had a great experience on my second call, why don’t they just give you their best deal from the start, the first woman I spoke to was having a bad day, and must be on a bonus. Did not work with me.

It's nice to actually talk to someone instead of a chat box thing. A straight forward and easy process.

Good Service, easy to get insurance sorted.

Straightforward and easy

Always efficient and a very reliable insurance company

Easy communication and far premiums