Clear and efficient underwriting process

Extraordinary Collette (underwriter) I am so pleased we had Collette to be our underwriter on this case. We had to apply for several offer extensions and unexpected delays with legals and HMO licence. Collette was superb and put up with the changes and always keen on helping us out. Offers were extended and rates changed with ease. I would say without doubt, that having direct access to an underwriter (a great one!) gives us brokers more clarity/transparency during the transaction. Thank you so much 😉

Good experiance dealing with LandBay. Excellent system overall, slightly let down by using BTLhub but overall a smooth process and useful to have direct contact with the underwriters.

Easy to understand application process and good communication during the underwriting.

Application process smooth, had an excellent underwriter in Chris who was clear and transparent in what was required. Even though the lending amount changed during the process, this was conveyed clearly and concisely in a manner which made it easy for us to explain to the clients

Great service as always from the Landbay team.

Smooth process. Effective communication with Underwriter to get all issues resolved and get the case to offer.

Excellent underwriting

We submitted 10 applications for a single site, having been advised to submit a test case which went to offer successfully. We proceeded to submit 9 others, some were accepted by the original valuer and others which were panelled out to an alternative surveyor. We ended up with NO CASES being accepted and the ones that had gone to offer were withdrawn. Received not very honest opinion from the Head of Underwriting, to be honest he did not come across as being honest or upfront and even admitted to an error and then denied there was an error in the process, most importantly a client out of pocket to the tune of £8,000 based on valuation and application fee's (which we were assured we'd get half the application fee's back purely based on the number of cases placed)... still waiting for them to pick up on this ! I would only reluctantly consider placing cases in the future to Landbay, as a last resort type situation as I am really disappointed as to how they have acted. Avoid where you can !

personal phone call from the u/w explaining all docs needed to progress the case. really easy system to use. clear website, user friendly. great bdm i can always call and disccuss.

Excellant service and good lender for Unusual property.

Constant, timely communication was great. Dawn, the underwriter, has been brilliant and my thanks go to her for being available to talk to and responding quickly to any questions or queries I had.

Very smooth process from start of the application till the completion. Always pleasure working with Landbay.

Landbay have been really good in supporting my clients with buy to let mortgages. The BDM Simone Ferreira is always available on the phone or by email, and great service on the phone too!!

We had to abandon the application because due to a delay in the clients getting the latest year's tax calcs from their accountant they passed your deadline for securing the rate and keeping the application going. Your new rates are far less competitive. Other lenders do not have these deadlines and would have honoured the rate we thought we had secured for the client. Now we have to apply with a new lender.

We like working with Landbay, our contact their Harry is great to work with

Delighted with the continued excellent and efficient service from start to completion.

GREAT service

Quick and responsive underwriters! Only downside/feed back is requiring a 'buildings insurance' quote for every mortgage offer to be produced, even on a leavehold flat.

David Rann has been very proactive in the processing of this mortgage. It has not been a straight-forward case, but his expertise has been central to getting a very quick mortgage offer.