From beginning to the sale of my new car, I had a great experience, Rob kept me updated throughout and helped me and made me feel comfortable and at ease, thank you so much

Rob at Bury St Edmunds Suzuki was friendly, helpful, professional and made the whole process of buying a used car as smooth and painless as possible. After my initial test-drive, I mentioned that the clutch pedal didn't feel quite right (wasn't 100% sure though) - Rob didn't hesitate to investigate it and consequently, a new clutch was fitted before the collection date a few days later. Very pleased with my purchase so far. I got the impression from the start that any query or concern I had would be taken seriously and I wouldn't be fobbed-off. I never felt like I was being rushed or hurried, which makes a refreshing change these days. It's a pity that not all my previous encounters with car dealers have been as positive but it was a reassuringly pleasant experience at John Banks Suzuki Bury St Edmunds. A great experience overall, would recommend!

Great experience buying our new Honda from John Banks. Charlie Coe was patient, thorough and efficient. A great asset to John Banks Honda Ipswich. Thank you.

We are delighted with our latest purchase of an HR-V from John Banks Honda Ipswich. Our sales representative Rhys Measor guided us through the process seamlessly, from test drive to purchase. He provided all the information we required and was encouraging without being too pushy. We have now purchased 6 cars over the years at John Banks Honda Ipswich and can't see any reason to change! Many thanks to Rhys Measor, Ed Kreckler and the entire team at Honda Ipswich for providing such good customer service.

Sales staff helpful supportive and totally professional throughout. Great product knowledge and down to earth advice and suggestions. Time tables set and achieved during the process. Rob Beaton a positive credit to the Company and the Marque

In the 20 years we have lived in Suffolk using many main dealers for vehicle purchase John Banks Honda Ipswich was a breath of fresh air. From start to finish purchasing our new car it was flawless thanks to Rhys Measor who guided us through the process with ease. There was no pressure to purchase a vehicle at any time, which is so unusual. Rhys was so helpful and also assured us that he would solve any worries at any time in the future.

Thank you to Helena for making my experience of purchasing my new Suzuki swift stress free. Nothing was too much trouble and she helped find the best deal for me. Definitely recommend buying from Suzuki and even more being helped by Helena.

As a motability customer I’ve often found it difficult to find a car due to the fact I’m female and a disabled driver however my experience at John banks Ipswich with both Charlie and Kymberley was fantastic from start to finish not once was I made to feel different to any other customer I turned up without a pre arranged appointment and was shown to the car id looked at on the motability website by Charlie this guy was incredibly kind and helpful I had a lot of questions and despite not being the motability specialist (he should be) he answered everything sometimes twice (I have poor memory) and booked and took me out on the test drive with more repeated questions thanks so much Charlie. Then as Charlie wasn’t the motability specialist I was handed over to the lovely Kymberley who is lovely she is also very kind and couldn’t do enough to help me the whole experience was fantastic and I can’t recommend John Banks Ipswich highly enough thanks again Charlie and Kymberley I love my new Honda ZR-V

Rob was very knowledgeable, helpful and polite going out of his way to help me sort my car out.

Although I phoned ahead to book a test drive, upon our arrival nobody appeared to have any knowledge of this! Not a very encouraging start perhaps, but we weren`t kept waiting for long. Kimberley took charge of us & soon we were out road-testing. We were very pleasantly surprised that we could take the car out on our own, without a chaperone. This really helped , as you feel more at home trying the various gadgets! Also, Kimberley arranged for us to try a second vehicle, to get a contrast, which we`ve also never had before (without asking!). When we came to purchase the car, everything went smoothly, & the car was prepped beautifully. All in all, we found what can be quite a stressful time was effortless (& pleasant!). Thanks again Kimberley!

Used Renault Zoe from another dealer developed a serious fault. Switchboard was initially a problem but after getting through to Matthew he explained my options (I didn't even know there was remaining Renault warranty!) and got me back on the road again the following day. After the horror stories I've heard about "dealer service" over the years this was a refreshing experience. Very likely to return for future servicing (despite usually using a great local independent garage).

just got another new honda civic, a superb car, they just get better and better and from a great company, they are always very helpful ,nothing is too much trouble. a big thanks to ed and his team

John Banks Group were incredibly helpful, my whole experience with them was very good. There was no presuure to buy and plenty of time was given to think about any questions I might of had with all being answered confidently. Ed and Rhys were very knowledgeable, full of enthusiasm and nothing was too much trouble. Great service, Thank you Rich Green

I sold my car to the garage Easy Painless Price was a more than I expected So pleased in all fronts dealing with them Definitely in the trustworthy bracket

This was my third time buying a car at Honda Nacton, and each time I’ve been very impressed with how my purchase was delt with. Answered all questions with as much detail required, always insuring l fully understood all the information I was given. I will definitely look at Honda first when I’m ready to replace the car again.

Tim Ayden was a pleasure to deal with and supported me throughout my search and eventual order for a Honda CL Scrambler. He is a great representative for your company and his support was much appreciated. Thank you Tim, Kim Swan

We have just had a new car from John Banks at Ipswich.Rhys Measor was very helpfull and took us through everything.Thanks for all your help Rhys.15

Changed my jaundiced view of car dealers. Questions were met with detailed answers. The car was very well presented with a documented service history. The car will be serviced and mot'd before collection. It was a refreshngly pleasant and stress free experience

I had a great experience dealing with John Banks Suzuki Bury st Edmunds. Rob was my main point of contact and he was very professional yet personal throughout the process of me viewing to purchasing my Vitara. The after sales service has been just as great as purchase. I would highly recommend John Banks Suzuki Bury st Edmunds.

I have just purchased a new car from John Banks at Bury St Edmunds. The whole process was excellent from start to finish. Rob Beaton provided me with all the information I needed in a very friendly and professional way. At handover Rob guided me through everything very clearly and dealt with any follow up extra queries. I would highly recommend both Rob and the garage. Very many thanks to them all.