John Banks Group

Kempson Way, IP32 7AR, Bury Saint Edmunds, GB
image
4.50
Based on 807 Reviews

5

90.09%

4

2.73%

3

0.62%

2

1.24%

1

5.33%
About John Banks Group

John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.

Contact Info

You need to Login first to submit your review.

image
Mr Evans
United Kingdom | 12 August 2021

We bought a second hand Vitara at the end of lock down. John Banks were extremely helpful and generous with their time; the car has been great.

image
David
United Kingdom | 12 August 2021

First time ‘new’ car buyer and I couldn’t have asked for a better or easier service! Very helpful in every way!

image
Rosemary
United Kingdom | 12 August 2021

Since we had not change out vehicle for many years, sales staff that were able to assist with the many changes in technology was a very big factor for us as well as a good product. We found this with our experience at John Banks.

image
Mr Ship
United Kingdom | 12 August 2021

Great service! Car is perfect. No problems!

image
Peter Taylor
United Kingdom | 12 August 2021

Altogether a positive experience from start to finish.

image
Mr Brown
United Kingdom | 12 August 2021

Good team and very good quality service we get

image
s bryson
United Kingdom | 12 August 2021

Seamless experience from test drive to purchase. Ed Kreckler is a credit to the company . Never had a bad experience here over many years, reception welcoming, and service dept top notch too. Any problems are always taken seriously and resolved. Thank you.

image
DR ELIO
United Kingdom | 12 August 2021

All very easy and helpful. Thank you Carl.

image
Jill
United Kingdom | 12 August 2021

Mark was very helpful and knowledgeable, we decided not to test drive any other cars. We couldn’t fault the service and experience of buying the car and hopefully it will be a good small car. We liked the fact that extensive checks were done on the car before putting it up for sale which gave us piece of mind. I would recommend others to John Banks in Bury St Edmunds.

image
Mrs Pipe
United Kingdom | 12 August 2021

This is the 4th Jazz we have had from John Banks and all transactions have gone fairly smoothly. We had to wait extra time for this one as we needed a hoist fitted for my motobility scooter as Autochair had to do a health and safety check on hoists for the hybrid. The only fault I found was that one salesman started the transaction and then went back to another John Banks dealership. Some details were not passed which led to some misunderstanding.Our current sales person Rhys was brilliant and could not have done more to rectify the misunderstanding which was concluded in a kind and sympathetic way. I would therefore suggest that in the future I feel that the person who does the original transaction should see it through. Apart from this one point we have had a fantastic relationship with John Banks and we love the new car. Many thanks Diana.

image
Stefano Carotenuto
United Kingdom | 12 August 2021

Darren followed me step by step throughout all the process. Everything went smoothly without any problem. Highly recommended!

image
Mr Durrant
United Kingdom | 12 August 2021

I purchased a motorcycle and the customer service was above and beyond. Will definately recommend.

image
anon
United Kingdom | 12 August 2021

Efficient service. Approachable staff i. e. Lyster Romero handled our sale well.

image
Mal Linge
United Kingdom | 12 August 2021

Purchased a used car and all good. Had a couple of niggles with the car but quickly rectified so good experience.

image
Giles Harding
United Kingdom | 11 August 2021

Friendly, helpfull service. Great communication all the way through. The whole experience was hassle free.

image
Mr Taylor
United Kingdom | 11 August 2021

pleasant, helpful, efficient, good product, what moor can one say, other than thanks ;I.H.TAYLOR Suzuki.

image
Wendy Maher
United Kingdom | 11 August 2021

We walked into the show room and were helped immediately. We explained what we wanted and we were offered a really good deal - part exchange- and new car delivered in a week. A video sent to explain all the ins and outs of the car which under the Covid restrictions was quite helpful. Car running well , no complaints.

image
Mr W
United Kingdom | 11 August 2021

Poor after sales

image
Mrs Dobney
United Kingdom | 11 August 2021

A friendly, efficient point of contact, and excellent attention to problems, and resolving them.

image
David
United Kingdom | 11 August 2021

The high specification Swift was explained clearly with an opportunity to have a test drive. There was no pressure applied.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow