
Mr Evans
United Kingdom | 12 August 2021We bought a second hand Vitara at the end of lock down. John Banks were extremely helpful and generous with their time; the car has been great.

David
United Kingdom | 12 August 2021First time ‘new’ car buyer and I couldn’t have asked for a better or easier service! Very helpful in every way!

Rosemary
United Kingdom | 12 August 2021Since we had not change out vehicle for many years, sales staff that were able to assist with the many changes in technology was a very big factor for us as well as a good product. We found this with our experience at John Banks.

Mr Ship
United Kingdom | 12 August 2021Great service! Car is perfect. No problems!

Peter Taylor
United Kingdom | 12 August 2021Altogether a positive experience from start to finish.

Mr Brown
United Kingdom | 12 August 2021Good team and very good quality service we get

s bryson
United Kingdom | 12 August 2021Seamless experience from test drive to purchase. Ed Kreckler is a credit to the company . Never had a bad experience here over many years, reception welcoming, and service dept top notch too. Any problems are always taken seriously and resolved. Thank you.

DR ELIO
United Kingdom | 12 August 2021All very easy and helpful. Thank you Carl.

Jill
United Kingdom | 12 August 2021Mark was very helpful and knowledgeable, we decided not to test drive any other cars. We couldn’t fault the service and experience of buying the car and hopefully it will be a good small car. We liked the fact that extensive checks were done on the car before putting it up for sale which gave us piece of mind. I would recommend others to John Banks in Bury St Edmunds.

Mrs Pipe
United Kingdom | 12 August 2021This is the 4th Jazz we have had from John Banks and all transactions have gone fairly smoothly. We had to wait extra time for this one as we needed a hoist fitted for my motobility scooter as Autochair had to do a health and safety check on hoists for the hybrid. The only fault I found was that one salesman started the transaction and then went back to another John Banks dealership. Some details were not passed which led to some misunderstanding.Our current sales person Rhys was brilliant and could not have done more to rectify the misunderstanding which was concluded in a kind and sympathetic way. I would therefore suggest that in the future I feel that the person who does the original transaction should see it through. Apart from this one point we have had a fantastic relationship with John Banks and we love the new car. Many thanks Diana.

Stefano Carotenuto
United Kingdom | 12 August 2021Darren followed me step by step throughout all the process. Everything went smoothly without any problem. Highly recommended!

Mr Durrant
United Kingdom | 12 August 2021I purchased a motorcycle and the customer service was above and beyond. Will definately recommend.

anon
United Kingdom | 12 August 2021Efficient service. Approachable staff i. e. Lyster Romero handled our sale well.

Mal Linge
United Kingdom | 12 August 2021Purchased a used car and all good. Had a couple of niggles with the car but quickly rectified so good experience.

Giles Harding
United Kingdom | 11 August 2021Friendly, helpfull service. Great communication all the way through. The whole experience was hassle free.

Mr Taylor
United Kingdom | 11 August 2021pleasant, helpful, efficient, good product, what moor can one say, other than thanks ;I.H.TAYLOR Suzuki.

Wendy Maher
United Kingdom | 11 August 2021We walked into the show room and were helped immediately. We explained what we wanted and we were offered a really good deal - part exchange- and new car delivered in a week. A video sent to explain all the ins and outs of the car which under the Covid restrictions was quite helpful. Car running well , no complaints.

Mr W
United Kingdom | 11 August 2021Poor after sales

Mrs Dobney
United Kingdom | 11 August 2021A friendly, efficient point of contact, and excellent attention to problems, and resolving them.

David
United Kingdom | 11 August 2021The high specification Swift was explained clearly with an opportunity to have a test drive. There was no pressure applied.