Bought a new used Honda, JB Ipswich. Rhys was transparent and welcoming all the way through the process. Ansewring all our questions, with simpflied explaintions and results. Big Plus + Will

Just taken delivery of a new HR-V. Sales person was Kymberley who was professional but also friendly. She knew the product and quickly understood my needs and requirements. She was most helpful and the whole road testing and purchasing experience went smoothly. No hesitation in recommending Kymberley and John Banks.

Booked in my Tuscon for service and MOT,I had received an offer for a free MOT after commenting on how pleased I was that you had taken over the Hyundai dealership after being abandoned by Marshalls in Cambridge, when I arrived the service reception was very helpful but couldn't honour the offer, after consulting his manager I was offered it for half price. Whilst there I was interested in looking at the new EV range, on explaining to the rep. that I wanted at least the same spec. as I have with my Premium SE, he failed to offer any advice and when I asked about what part exchange value would be available he refused and suggested that I contact "We Buy Any Car" at that point I walked out.

Recently collected my ex demo Jazz hybrid car from John Banks Ipswich - great service from Rhys and nothing was too much trouble. Rhys explained enough of how the controls worked so as not to overwhelm me. I know I can pop in any time with questions I might have in the future. Overall, an easy, friendly and hassle free experience!

Bought a used car from John Banks today. The general customer service was exemplary. Ed and Kymberley were incredibly professional and extremely friendly. The car was fully prepared even before our arrival from London and was waiting for us to do the test drive. Can't recommend them highly enough.Fantastic 5* Service. Thank You John Banks Honda Ipswich. 10/10

Couldn’t have asked for more assistance and guidance from Rhys regarding my car purchase. He did everything he could to help and get me my car on my budget. Friendly, informative, courteous and professional. Nothing was too much trouble.

Just wanted to say thank you for the service i received from Gareth in the Hyundai Parts Dept in Cambridge

Bought a car from John Banks Cambridge a few years ago and recently did part exchange for a newer Honda. Made online enquiry which was quickly picked up by Darren Briggs and Darren was my sole contact through the whole process. Excellent customer service: professional, efficient, and genuinely helpful and friendly. Would return to John Banks again in future for another part exchange, and hope I have Darren's knowledge and expertise once again. Darren scores 10/10! and I'm delighted with my car.

Purchased yesterday a Honda HRV, very pleased and impressed with the ease of the process and very helpful assistance provided by Darren in Cambridge - Thank You.

Recently purchased a civic type R from John banks Honda,Ipswich, and had an excellent customer experience thanks to kymberley, very friendly and helpful throughout the whole process, and made it incredibly easy for me to go through the finance application, even though I’ve never financed a car before. To top it off the type R is an amazing car and a lot of fun to drive!

Great experience from start to finish, very professional and informative throughout and went the extra mile helping with my wife's surprise. Special thanks to Darren, your help was much appreciated. Great service, I would highly recommend this showroom. Thanks again John Banks hyundai Cambridge

Having been a customer of John Banks for many years I always feel recognised and valued. My latest visit to buy a Honda HR-V Hybrid was handled by Kymberley Cant, a new member of staff, who seems to have taken on the John Banks/Honda welcoming, helpful and friendly manner to make the visit pleasant and relaxed.

I purchased my car from John Banks Group in Ipswich. The service and customer care from Kymberley was fantastic. She ensured my sale and purchase of cars was simple, efficient and without any stress. Kymberley dealt with all the admin meaning I could just drive off! Even better she discussed the dealer's after care which is superb. I would recommend them to anyone looking to buy a new or used car. Thank you.

I have just bought a new car from the Ipswich branch and have been extremely satisfied with the help and service I have received. Kymberley has been very patient and efficient throughout the process. I would highly recommend. Many thanks

Recently collected my new car from John Banks Ipswich - great service from start to finish from Rhys. Nothing was too much trouble. Overall, an easy, friendly and hassle free experience!

At our first visit to Jonh Banks at Ipswich we were seen by Ed who was informative and friendly and explained all our options when exchanging two vehicles for a new Honda car. Subsequently we were dealt with by Kymberley for our test drive, final choices and paperwork. Kymberley was again very efficient, friendly and left us with a very good impression of the dealership. Top marks.

I booked in My Renault van which was less than 3 months old under warrant because of a faulty anti skid sensor on my Renault Traffic Black limited edited edition Van, this came on in the form of an anti skid on the dashboard and would lock the speed right down and brake - very dangerous particularly when driving at 60-70 mph on cruise control with vehicles right behind you also the front drivers wheel was sticking on a complete rotation of the wheel at low speed - it was booked in with John Banks Renault Cambridge, where do i start !!!! 1. They dont offer a loan vehicle when you book in, you find out when you get there that no loan vehicle is available, and they expect you to find your own way home, i live 30 miles away and i also had to come back the same day at my own expense 2. They couldnt find the fault with the vehicle despite having it all day 3. when i collected the vehicle i found the faults within 10 minutes of driving home 4.So rebooked for home collection for which i was to pay an extra £25 and they confirmed the booking via email and yet no one turned up, before i had to go to work additionally and it should have opened my eyes, when i first went into their service department i was met by a loud radio sat on the floor looking totally lost and out of place blearing out tinny music and the drinks machine was broke ..oh what an experience lol DO NOT waste your time with these people, they do not care about you or your vehicle unless its a basic fault that is a simple fix Anything that requires a bit of skill and thinking is way beyond them and their communication is dire, you cant phone and get through, all you get is an answer phone and an error message if you want to bypass that. you leave a message and no one calls back i would recommend you find a more professional place to take your vehicle and to a garage that actually can do the work properly Also make sure you are able to phone through to the service department, so you can ask why they havent turned up or are at least are they coming AVOID AT ALL COST JOHN BANKS RENAULT CAMBRIDGE !!! their service department is run and managed by incompetant staff and the procedures are incompetant

Fantastic customer service from Kymberly Cant at Ipswich. Really helpful, very knowledgeable and readily contactable. Really impressive. Long may this continue over the next few years of ownership.

At John Banks, I had excellent service and was guided toward the vehicle that was ideal for me. They took care of the part-exchange of my prior vehicle without causing me any stress, and I am really satisfied with the process and my new vehicle!

Our visit was exceptional thanks to the lovely Kymberley,pro ‘proficient from the welcoming I had from the moment I walked in to the moment I left smiling as I have achieved what I went in for ,very happy with my car with the help of Kymberley. She is an asset to the establishment. I was waiting for her to deliver my car in exchange for my Sri Lankan gourmet meal, but unfortunately she was down with covid. Glad to her that she has recovered. Take this opportunity to wish her all the very for the future .