Thanks to Mico Mapalo for his help with renewal!

Recently, I've had a very positive experience with Ezytrac. Ethan responded to my email query quickly and efficiently. Ethan has been proactive and professional and my request has been resolved in a timely manner.

Please stay away if you can. They are dangerous, I have had issues in the house for years and never resolved anything and they sent dodgy people to "fix" two issues out of the 7 and those people are harassing me because they aren't getting paid by the agency.

Quick response on correspondences

Really good comms from Ethan, who explained clearly the pros and cons of a decision to be made. Good result for me at the end of the process

Casey B has been great in managing my end of tenancy process. Her responses have been timely and she ensured my tenant reference was completed quickly and returned in order for me to secure my new property. I’ve previously dealt with other staff members who are the complete opposite so, thank you Casey!

Trustworthy company Responds to messages promptly Great problem solving skills too！Casey burrell replied in a very timely manner answering my questions in a very detailed manner.

Casey was brilliant at handling my query - She was very professional and dealt with the series of questions I had in a prompt & friendly manner. Really good customer service.

The end of tennant's occupation report was managed spot on by Casey Burrell. We are just going through the quotation/repair stages now so I am looking forward to the same consistency of the high standards presented so far.

Casey Burrell has helped me through the process of making sure that my property was transferred back to me efficiently.

I am a tenant in one of the properties managed by Ezytrac and i reported Maintenance job-21516 (the washing machine malfunctioned) during the first week of December last year. Since then, I've been in communication with all of your maintenance coordinators, and Jack Smyth has been leading the effort since late December. It's incredibly frustrating that it's taken over two months to initiate this job, and I find myself having to call every single day, leave voicemails, or speak to your colleagues without any progress. Frankly, I'm disheartened by the level of service provided. I would greatly appreciate it if someone could seriously address this issue and expedite a resolution as soon as possible. I am available to be contacted via phone, email, or any other medium you prefer. I hope this message is received with understanding and a genuine desire to rectify the situation.

Special mention to Sab who has helped me through the process of moving in, making every step smooth and easy, always replying quickly to my enquiries. Very helpful and efficient. Thank you

Our new property agent Casey has been excellent. Highly responsive and informative via email, completely reasonable, great attention to detail and highly expedient property management. Couldn't recommend her highly enough.

Moving out was smooth and stress free. We were in contact with Casey and Luna who answered any questions we had promptly and made sure we knew what was required.

Good Letting Agency. Ezytrac and their staff have given me great service and always respond to tenants and landlords needs in a professional and friendly manner. Casey, Ethan and Chris have all been great in recent times so thank you for your excellent support and service.

Declan helped me moving into my new flat, He was so reponsive and able to help at any time which shows great example of customer obsession.

Declan has been amazing! He provided me with 5-star customer service. Every time I needed an answer to a question or was worried he immediately fixed the issue and explained everything so clearly to me. He is very attentive and kind to client needs and concerns. Can't wait to move to Birmingham! Thanks, Declan you are so kind and attentive and help make the move-in experience stress-free!

I spoke to Casey burrel over the phone and she was very help-full and reassuring in the matter I needed help with. Thank you so much Casey

Great communication with Casey Burrell, she is very helpful and professional. Justyna

Absolutely disgusting service. The property we were staying in was sold to another landlord and we were not informed and woke up one day to a new person claiming that we need to pay rent to them having already paid that months rent. Half of the rent was paid to the old landlord and until this day we are not able to get a refund and I have been calling them for over a month and I get told that ‘nothing can be done if the landlord isn’t responding and we’re trying’ with absolutely no updates or communication on what’s happening. I am completely and utterly disappointed. Completely unacceptable behavior from a presumably ‘high value service’ agency. Will never rent a property managed by them again and have advised everyone I know not to do the same. Don’t do it unless you wanna waste your money and time.