By far I would like to say Ezytrac have been very helpful with me in terms of finding the property I am looking for and renewal contracts. I would like to add that Nimra Khan is a great account manager and has helped me alot. Thank you Ezytrac for the support

Elizabeth was really helpfully and informative. Service with a smile. Highly recommend!

The way he dealt with my problem.The correct and appropriate methods put forwarded

Luna is very professional and experienced and is very helpful and friendly. She has helped me over the past 14 month whilst in my tenancy. She is a credit to yous.

I have worked with the team at Ezytrac for a number of years. The team are super helpful and at hand should they be needed. An individual shout out must go to Luna who is always super organised and comes back to me with minimal delay! 5* service!

Very helpful and good people to deal with.

Declan was very supportive and responsive throughout the process. He would give an immediate response to all our queries. I would highly recommend him for easy renting process.

Good company all around. CJ has been especially prompt and helpful with all my email requests.

belle has been incredibly helpful and lovely to talk to, she has managed to answer all our inquiries and when she can’t answer them herself she find out in incredible timing.

Declan has been a tremendous help as I moved into the new apartment. Very responsive and helpful and making the move which can be stressful really easy !

Stayed in the local Blackfriars Manchester building for a year. Had no problems with the agency. Declan was our advisor throughout and everything was easy to set up and things were always sorted out promptly.

I've rented through Ezytrac for over 3 years now and never encountered any problems. Have always helped out when needed and jobs done professionally. Have been ill recently and were understanding of my situation. Would recommend.

My agent dealing with my recent tenancy was Belle Ramos & she was extremely friendly & very helpful. She made the process painless & has since been easy to communicate with & able to resolve all my concerns.

Had a smooth/easy move in and communication from Luna really helpful, she has been on hand to help since I've moved in with any questions I've had

Had good experience, Declan made the process easy and straight.

Regan is my point of contact and he was incredibly responsive throughout the entire process, always getting back to me quickly and answering any questions I had. He was also extremely polite and professional in all of our interactions. I'm impressed by his attention to detail. He was meticulous in making sure that everything was taken care of, from the initial reference check to the set-up of the utilities, especially the check-in which had to happen during a holiday. PS. I also like the reference tool Ezytrac is using. It was smooth.

Great service specially declan give a additional care.. thanks a lot

As a "Property Management Agency" Ezytrac are incredibly weak. Of the few things that they actually did, they did badly and unprofessionally. We rented a property that was managed by them for roughly 4 years. During this period we only asked them to do one single thing and that was to fix a smoke alarm. The alarm was of a type that had a battery as well as mains connection, and in our case it was the mains connection that failed. I contacted EZYTrac as my understanding is (and I believe to be correct) that this is exactly the kind of thing they are supposed to sort out. They didn't, they said it was the responsiblity of the development company and passed me their contact details (essentially expecting me to do their work). The developers in turn refused to take responsibility and asked me to contact another third party. This third party also refused to take responsibility. I contacted EZYTrac and firstly complained that they'd expected me to do all this (what exactly are property managers supposed to be doing?) and insisted that they do something about it. They did nothing. The smoke alarm was left broken for the rest of our tennancy. We relied on a couple of other smoke alarms but in a post-Grenfell world I found this to be rather disturbing and dissapointing. At the end of the tennancy EZYTrac sent me the deductions from the deposit. Some of the cost items were ridiculous including one that was for A BROKEN SMOKE ALARM! We contested this and some of the other charges e.g. £15 for a leaving a new toilet roll in the bathroom! Weeks went by and further emails resulted in EZYTrac saying they were taking it to arbitration. More weeks went by and when we approached them again they said it was our duty to keep tags on them (EZYTrac) and that we should have nagged them to take this further, very unprofessional! We realised at this point that their staff are underqualified and undertrained. Again we waited for some action from them and nothing happened. We had to go directly to the adjuticators and create the case ourselves. It ended up being over 3 months after the tenancy had ended while the money was sitting at the TDS account so neither us nor EZYTrac nor the landlords saw any of the deposit. Throughout our communications with EZYTrac it was clear they were disorganised. Other examples include sending us fairly alarming late payment demands even though we'd paid consistently on time every month, sending emails to the wrong people, either intentionally avoiding our calls or just not having enough staff to answer the phone, not able to find emails- all things I would consider basic admin. If I were a landlord using EZYTrac to manage my property I would ask what service I'm paying for exactly as it didn't seem like they provided any value to either tenant or landlord.

Unfortunately still a tenant under this company and have been for 1.5 years. Never respond to emails or questions, last summer I questioned them about randomly receiving bills for communal charges which are not in my contract and I started to receive after 6 months of being in the property. When I asked about this nobody responded, now 8 months later they are threatening me with a debt collection agency, haven’t confirmed or replied to any of my questions. Are always so rude and take over a week to reply. And after checking the reviews it looks like this is an ongoing issue their side. Luna and Sheila are extremely rude and unprofessional. I even had an issue with my front door last year where I was locked in! I contacted them on the weekend and the ‘emergency number’ was OFF! Shambles of a company.

Avoid this company, they are a sham. The business has no foundation. The CEO of this company has over 200 companies registered in his name.