Bonjour J’ai réservé pour la 1ere fois avec nustay un sejour du 25/02 au 5/03 a marrakeck. Sincérement je n’ai rencontré aucun souci avec nustay j’ai reçu le mail et à peine 10 min apres le voucher comme convenu. Je tenais à donner mon avis ce dont je fais jamais en général car apres avoir lu les avis j’ai eu peur aussi mais franchement je n’ai rien à redire et je recommande car le prix était vraiment trés attractif et défiant toute conccurence. Merci nustay

Me equivoque de día al realizar la reserva y solicité la anulación, respondieron muy rápido y consiguieron anular la reserva y la devolución del importe

Sehr ärgerlich. Diese Seite hat es sich zum Geschäftsmodell gemacht, mit sehr, sehr niedrigen Preisen zu werben, diese aber nach Dateneingabe "überraschend" zu erhöhen. Offensichtlich werden Bewertungen, die darüber berichten, gelöscht, um diese Praktiken zu verdecken.

Highly professional and excellent service. This business really prioritizes people and providing the best service possible even when it doesn’t benefit them financially. It’s rare to find a business like this out there who will provide such an excellent product and equally stellar service. This is what compassion looks like. I will 100% use Nustay for all of my future travel needs.

A éviter ! Je ne recommande pas : tous les services (mails et téléphoniques) sont en anglais; pas de réponses au téléphone.

Yuta was very responsive, helpful and involved to solve my problem. Such a professionalism was greatly appreciated!

My experience with Nustay was not good. I booked a Hilton hotel in the US. The hotel had to charge me again for my stay (once I got there) as Nustay's "credit" to them was rejected electronically. I lost 3 hours of my life talking to the hotel, talking to people at Hilton, and talking to American Express. No one at Hilton had ever heard of them, though interestingly, my room was actually booked. I spent over an hour on hold with Nustay with no luck trying to resolve the issue. Thank goodness for American Express and their attorneys! UPDATE 3/22: While Nustay has employees to scour the internet for bad reviews, I have not heard from anyone at Nustay despite their reply below. Nor am I sure how they could even find me based on a first name and last initial. I suspect they write replies like this to cover themselves. My negative experience remains negative.

I would like to note very prompt, clear and friendly work of the support service.

Very friendly staff and sorted out problem, whilst updating me. Replied to emails fast (same day of me emailing them) kept me updated with what was going on and helped me get a refund due to special circumstances although it was a non-refundable booking. Thank you nustay :)

Nustay were efficient, friendly and responsive both to my original booking and then on my request for cancellation of my hotel booking due to my event being cancelled because of the Corona virus. I would 100% use them again and recommend them to my friends and colleagues.

Excellent Customer Service Experience Because of the Coronavirus I was stuck in another country. They were fast and competent in resolving my problem in less than 24 hours.

Due to being sick and advised to avoid travel, we needed to cancel a non-refundable hotel stay for an upcoming trip.The healthcare provider drafted a letter stating that advice, which helped immensely with backing up our need to cancel travel plans. Dana at Nustay was incredibly helpful with interacting with the hotel about the circumstances, and the hotel was willing to cancel/refund our stay. Much appreciation to Dana and her team at Nustay for assisting us with this, in the midst of challenging circumstances due to the coronavirus outbreak in my region.

horrible experience, advertise 1 price and charge 3 times that amount . total scam. don't use this site.

Very friendly and helpful people work at this company. We had a nonrefundable reservation at Manama for 1 night on our way from Thailand. The Bahrain authority did not allow us to enter the country due to preventing of coronavirus threat. I told to Nustay about that situation and ask to return my money and they did it in spite of nonrefundable booking.

Jeg har tidligere forsøgt at booke overnatning i Hamburg via Nustay, men efter tre gange at have oplevet at prisen steg voldsomt når jeg ville booke opholdet, så lagde jeg Nustay på køl i længere tid. Nu skal jeg til Hamburg igen, og eftersom Nustay’s navn dukkede op med en god pris, blev jeg enig med mig selv om at prøve at booke via dem igen - man skal jo give folk en ekstra chance. Det første hotel jeg stødte på var Intercityhotel Hamburg Hauptbahnhof, og der kunne jeg få to overnatninger til en samlet pris af ca. 785.-, ja altså indtil jeg ville booke hotellet, for så steg prisen til ca. 2240.- Ja ok, alle kan jo lave en fejl, så jeg prøvede med et andet hotel, og denne fang faldt valget på hotellet Vier Jahrzeit, hvor prisen for to overnatninger samlet ville være ca. 2600.-. Ja, det var altså prisen indtil jeg ville booke værelset, for så steg prisen til tæt på 3250.-. Jeg har på sin vis forståelse for at priserne kan stige/falde i det tidsrum man forsøger at færdiggøre sin booking, men jeg har svært ved at acceptere at prisen stiger så voldsomt i 5 ud af 5 tilfælde hvor jeg forsøger at booke et hotel via Nustay. Der findes mange andre alternativer der ikke har så lyssky metoder til at lokke kunderne ind i butikken, og dem vil jeg være nødsaget til at bruge næste gang jeg skal booke et hotel.

I had to cancel a trip in the current COVID-19 context, which meant cancelling my hotel booking with Nustay. Ariana, Nustay's Customer Service Specialist, was extremely efficient in processing my cancellation request and proactively offered to request a refund from the venue, although the fare I had booked was a pre-paid, non-refundable one - which she managed to obtain. I'm very grateful for the high-quality customer service provided by Nustay, and Ariana in particular, and am sure to book with them again.

thank you very much for the excellent result that Your Company have obtained . And thank very much to yours Mrs Dana Pace for the availability and professional ability that her has offered me for this practice of refund !

Excellent customer service

Unfortunately due to a medical issue me and my partner could not attend our holiday that we had booked, but despite having a no refund policy on our hotel booking Nustay went the extra mile after I emailed them and were able to cancel and fully refund us. Their customer service representative Megan responded quickly and over the weekend to resolve this. Thanks for everything Dan

Great service and excellent speed of answer and problem solving!