Excellent and very prompt service. Thank you Megan!!

Fast and very friendly,professional ,the best customer sevice expirience i had in a long time

L'HOTEL A ACCEPTE DE de me rembourser ma réservation ,et vous a donné son accord , mais vous avez quand meme débité sur ma banque . ce n'est pas normal . Pouvez vous rembourser mes 76 euros

I contacted Nustay after a stressful booking issue with our hotel. There was some miscommunication between our hotel, Nustay and possibly a 3rd party. Nustay were very quick to rectify the issue and refunded our money promptly.

Excellent service.

Ridiculous, advertised a price they were not able to honour for a hotel in Manchester. Seems to be a common occurrence. Would not touch these with a bargepole. They did not offer any form of compensation, we had to book elsewhere at a higher price. As an "act of goodwill" they offered free access to their concierge service. Shambles of a company.

eerst goedkoop aanbieden, maar daarna is de prijs niet meer beschikbaar.

The Customer Service was excellent. Mrs. Ariana Dayton was really customer oriented, proactive, fast response and very professional. This is the way you get new customers. It was the first time using Nustay, after having problems I was just thinking to avoid using it. The way Mrs. Dayton was reacting convinced me to trust in this new platform and get back using it. Finally I opened my Account and I did my first reservation. Kind Regards

The site was easy to use and the customer service was prompt. I would recommend using this site. Prices where great and more competitive than any other site.

Zu angezeigtem Preis gebucht und per Kreditkarte bezahlt, kurze Zeit später kam per Mail die Aufforderung, einen Aufpreis zu zahlen. Sollte ich dies verweigern, bekomme ich kein Zimmer mehr, da diese angeblich ausgebucht sind. Eine erneute Abfrage der Kontingente ergab einen noch günstigeren Preis, als der von mir bezahlte. Dies teilte ich dem Support mit, die Antwort: Schuld sei ich, denn ich sei der Weiterleitung von Google gefolgt und müsse die Website mit gelöschten Cookies direkt aufrufen. Dies habe ich getan, nach wie vor der günstigere Preis. Der Support besteht auf eine Zuzahlung, andernfalls storniere man meine Buchung.

Después de los inconvenientes de la cancelación del hotel, la agencia se comunicó conmigo y me hospedaron en otro hotel muy lindoy sin costo extra.

As others have said, if it is too good to be true, it probably is. As soon as I booked I was afraid it might be a scam. I booked a private room at much cheaper than market price and it turned out to be a bed in an 8 person dorm. I’m glad that the booking actually went through, but the conditions laid out were absolutely false. Trust the other negative reviews this web site is a bunch of bait and switch b*llshit

It’s the old story... if something looks too good to be true... it definitely is! I was browsing for Hilton London Excel and surprise surprise Nustay had rooms availability at £65 a night cheaper than almost all other companies... ( wow what a bargain) As soon as you enter details the price jumped from £405 for 3 nights to £606... Ah well serves me right for being a gullible and greedy fool. So simply don’t wast your time with this tragic company, they WILL fail as this model of price switching seems to have no advantage to most folk , as anyone with half or a third of a brain will figure them out. So good luck Nustay, all the best in 2020 enjoy the short remainder of your business life.

customer service couldn't have been more helpful there was an issue with the hotel and the way I was assisted with this matter was so completely professional and I was kept in the loop the whole way!! highly recommend!

Quick response to all my questions and resolution

Professional staff and they help as 100 % thanks a lot for you

Great job fixing my booking !!! Ariana is amazing

Total rip off, they do not give enough information on hotels they are advertising. They took my money and refused to give it back after I notified them that I did not stay in the hotel that was wrongfully booked.

This is currently the worst hotel booking service offered. Please for your own sake avoid this service or use at your own risk. Edit to respond to reply: They are so unorganized and unprofessional that they cannot even find a booking from 1 month ago. I suppose that I should not expect any more from this group. Amongst all of the people unfortunate enough to have used your service not one has been named Peter Murphy? Or this could be one of your general replies to save face, I'm sure your company has a handbook of them.

EXCELLENT service ! EXCELLENT suivi ! Nous sommes très satisfaits et remercions vivement DANA PACE qui s'est occupé de notre réservaiton. Nous recommandons vivement votre site.