facile et sans surprise

Trustworthy, fast confirmation, easy to use platform

I booked a hotel room through Nustay after my flight was cancelled in Newark, NJ and needed a hotel room for the night. I booked at the airport, took an Uber to the hotel (about 40 mins.) and they had no record of the reservation. Had to pay out of pocket. Received an email the next morning from the Customer Service Rep. apologizing for the unfortunate incident. I love new start ups and young companies, but this wouldn't have happened had I gone through Expedia or Travelocity. I might give Nustay another shot in the future, but if you value speed and reliability, I'd suggest giving them more time to get established.

booking was very easy and cheap.

Very easy and straight forward. Room rates much cheaper through nustay. Will definitely use them again!!

Easy to use with no hidden extras. Many web sites add extras whilst making a booking (taxes etc) so that the price you started with OR were attracted to the web site with may very quickly change and increase. This is clearly a dirty marketing trick.... No such rubbish here on Nustay!

The phone line is ALWAYS BUSY (I'm tempted to think they always put the busy message.) I recently requested that they refund me for a booking, and despite the fact that the hotel agreed to authorize a refund, they have been TERRIBLY SLOW at responding and updating me with the process

L'hôtel zalagh kasbah hôtel & spa est un hôtel que je recommande , excellent 👍et de plus avec un bon prix en réservant avec nustay.

Hi, I just booked a double room through this website and room was clearly priced at €105 on proceeding with payment. I checked my email after and they charged me €140 for the room. I have rang them they won't answer and not replying to my emails either. This website is very dodgy and will not be using this service again!!!!!!!!!!!

I just booked an hotel for tonight with a successful PDF payment transfer document from my Bank App and did not receive any booking reservation via email. The reservation is for tonight, already sent 2 emails with NO RESPONSE and the PHONE NUMBER does not work!!! The worst booking website I ever used with terrible customer support!!!

The location of your hotel is in the worst place in Omaha homeless people asking for money before you walk in the door my family did not feel safe at all we booked a different hotel for the rest of our stay never again will I stay at that hotel my family safety comes first you lost me as a customer

Very bad experience with you Rate, communication and alot more

I cannot believe the despicable service of this site. Their phone number does not work claiming high call volumes at all times. They also do not answer emails with the urgency they claim. I booked a room a few days ago and the hotel has no booking under my name. And yes, it was spelled correctly with the information i provided and looked over three times. It was even correct in the confirmation they provided me. I messaged the website and they responded once stating they would fix it with “urgency”. That was 12 hours ago and my trip is tomorrow. I’ve emailed 3 times since with no response and will be reporting them for fraudulent activity. My money was taken and I received 3 “booking confirmation numbers”. None of them seem to exist with the hotel yet again I repeat, my money was taken from my account the day of. If there were any problems, they should have messaged or called me and that was not done either. Now my trip will not be happening due to lack of hotels availability at this time & high prices. Seriously, just book through Expedia or something. At least they’ll answer your questions.

Booked a terrible moldy hotel. Tried calling nustay. They said to message the "emergency" email. I did that. Didnt get a response until 130 AM. I had to go to the pharmacy for emergency asthma medication after 45 min in the hotel. I havent needed medication for over ten years. After I got that response I tried to respond. I wanted my money back so I could find a different hotel. No contact. Garbage customer service.

Wonderful communication. Super fast and friendly.

The booking was simple and easy to make. Thanks!

When I book a room in the uk using a uk credit card I expect to have pricing in GBP not Euros. Roll on 31 October!

It was very strange and unpleasant that halfway the booking process the price of the room went up significantly.

Clean rooms beautiful ambience nice location..lovely place to stay.....its like home away from home...

Responded intime But hotem booking rates must be updated prior to booking because of which 90minuemtes delayed in check in at hotel But I saved 20 euros on booking Thanks to Nina Clifford madam for timely responding in hotel booking confirmation and for her fast services From GOVULA SUBRAMANYAM