Placed an online order 2 weeks ago, got an email confirmation of my order that day and didn't hear anything else after that. Contacted ELC today to see what was taking my order so long and they said oh it was returned to us a week ago becuase the packaging was damaged!!! When was I going to be made aware of this??? No order repackaged and sent out, no refund, no email updating me of this... Asked for my order to be sent back out again only to be told that a number of my items were now out of stock!! What happened to my items that were returned, why were they not sent back out to me?? And to top it all off they have just stopped communicating with me, so don't know if I'm getting the rest of my order or getting refunded.. Will not be ordering anything from ELC again, customer service is a joke !!

Charlie was super helpful dealing with my delivery enquiry. Everything was sorted quickly with no fuss at all.

Nadia was very quick to respond to my enquiry and resolved my issue almost immediately without any complications! I was really pleased with her professional service. Thank you

Great customer service. Vince was extremely helpful and efficient. Would recommend this company : )

Taryn was very quick to help with my problem all good

Amber was a great help. She managed to sort out my order for me and get the promotion added to my order which I wasn’t able to do due to the website going down.

After having issues I had to contact live chat, after speaking to 4 different people speaking to the last agent Amber sorted out the issue I was having

My query was dealt with quickly and efficiently. Very good service.

I was missing some parts from my order, a replacement was sent straight away with no hassle. Made me happy it was no problem for them to help me.

Good customer service from Vince, helpful and quick to respond

I had to get in touch with customer service and went on live chat. They were quick and efficient and sorted the problem out for me within 5 minutes. Superb customer care and service.

I wanted to return items I purchased online, for collection, however, I changed my mind the next day I went on the live chat thinking that It would have taken a very long time, but within a minute an agent named Charlie came on the live chat and then he resolved my issue within 2 minutes, pretty fast I have waited longer!

Very fast customer service. Also, very helpful with the problem of the order.

Quick response time and clear and precise information

Heeya Majnu - Quick help and kind.

Made an online order to collect. The main item I wanted couldn't be got by the store. I requested to just cancel the entire order and be refunded. They did it immediately, very nice service received

Excellent customer service via their online chat. Spoke to someone immediately and problem resolved without issue.

Excellent customer service just wish energy suppliers had this level of customer service skills!! I’m impressed!

Customer service was excellent.from Isobel. Helped me track a package from a split delivery. Efficient, friendly and very helpful.

Excellent customer service, email responded to and problem sorted with a replacement order placed within an hour of original delivery. Thank you to Nadia!