Nadia helped me promptly with my query about making an order. I could not place an order online and spoke with her via WhatsApp and she quickly told me what the problem was and helped to resolve my issue and ensure I could make my order. Super pleased with the customer service - thank you Nadia! 😄

Nadia was very helpful resolving my query. Responded and actioned my refund within 5 mins. Thank you

Nadia was very helpful and resolved my query very quickly!

Absolutely brilliant. Online advisors are so helpful. Thank you

Ordered a couple of bits for my daughters second birthday and unfortunately 2 items arrived damaged. I used the online chat to see if I would be able to exchange them and Nadia was amazing and sorted out replacements with express shipping which I did not expect at all. Was super appreciated

Nadia was really helpful. For some reason even though I put my step daughter's name on the order, it still showed as mine on the confirmation... Nadia showed me what was needed, and hopefully my step daughter can pick it up ok. I cannot believe it is so complex to pick up an order. I live 90 minutes away from her and her local entertainer, so I cannot give her either my passport or driving license (as required), but I can at least email her my order confirmation as proof. Hopefully that will be enough to an pick up an £11 toy. I get her having my personal id for a high value item, a watch or jewellery, but a toy?

brilliant and efficient service by nadia. thankyou so much resolved my query very quickly. i was unsure as to whether some wwe figures were in stock in my local store. she provided me with the store number and within minutes i rang the store and they kept them behind till for me. very happy.

Thanks to Nadia, who was able to answer my questions with great efficiency!

If I could give this company a lower rating I would. I'm suprised I'm managing to find the energy to complain about this lot. I sent them video evidence of a faulty toy and they said they would get back in touch but nothing! The woman on chat was quite rude to me too telling me she would wait and then when I went off to make a video of the problem sent me a message saying "Hello Hello"we could do it a different way, this after me asking was she prepared to wait while I took the video, convert it (as they take tiny files only) and then upload it. She then disconnected without saying goodbye or anything else after changing her mind and saying send it via email which I knew and said to her we would have to do in the firsts place. These people think that everyone has a bloody phone that takes video and is connected to everywebsite. I'm a human I'm not a moron phones are not my life. Now nothing in 5 days after a supposedly 48hr repsonse time. What a disgrace. If I don't hear anything I will be contacting paypal and show them the dodgy toy. Beware of the shocking customer service and dodgy toys. Yes I am fuming you guessed right! PS. why do these !diots always think I would use the same email on every single website I use?

Fraser sorted my issue very quickly and efficiently. Extremely happy with the service I received today!

Fraser on the online team sorted out the issue with ordering immediately. Top service

Fraser helped me change my delivery address so quickly on the online chat, very helpful

Had a problem with an online order, ordered it for a birthday present which was the same day, was told it would be ready within 30 mins to collect but then received an email 5 mins later to advise me 5 working days. The advisor Fraser was very helpful and sent me a gift voucher to use in store instead of having to wait for a refund. Thank you :)

Super fast response time ! Easy and friendly to talk to and helped me straight away with my issue. Thank you Nadia !

So I had an issue with trying to pay for my grandsons birthday present on line. I called customer service and got a very nice gentleman by the name of " RON " . I told Ron the issue I had , and asked if I could purchase the item with him . Unfortunately that wasn't possible , but Ron said he thought he knew what the problem was with my PC . Well he did . He not only solved my tech issue with my PC , but gave me valuable information should I experience a similar problem in the future . Ron was friendly , professional and an I.T wizard . Thanks Ron your a star . Great Customer service

Nadia was just a great help on the online customer services

I had a issue with confirmation of a click and collect and the support chat was very helpful

Nadia resolved my problem very quickly and was very polite too!

Excellent service. Resolved my issue right away. Thank you

Nadia was helpful in finding a balance on a gift card when the website was unable to do so