I ordered a wooden pram , workbench walker, & a wooden table & chairs from elc for my children last christmas, over the year wheels have dropped off aswell as other parts my daughter was sat on one oo the chairs when the leg dropped off we have repaired it so many times the screws wont tighten so now have to go in the bin, i spoke to elc only to be told there is nothing they can do as its more than 30 days, this is disgusting there toys are unsafe will never buy from them again

Ordered gift originally said delivery would be 22/11 , didn't arrive phoned customer services reason backlog in warehouse , wold arrive by evening of 26th nothing came. Emailed office they replied it was a 7-10 working day delivery Eventually arrived in 2 deliveries one 1/12 second one 5/12. The present was for a 1st birthday on the 27/11 only reason we ordered from them was because of the initial date quoted.

Contacted customer service via website as I have a part missing from the Happyland Farm. Have had no response.

Sent for a pirate ship got my grandsons birthday a week ago. No sign. My wife placed the order and rang to explain on Tuesday 21 November the parcel was urgent. Despite paying 3.95 postage, there is still no sign. We had to go to smyths and buy another toy. It's disgusting as no excuse. What a dreadful company. To top it all my wife has a serious heart condition and cannot go out alone.

I ordered multiple items for my sons first birthday. They were due to arrive latest 3 days before however they weren’t even dispatched until 3 days after the event. This was after customer service promising me they had been dispatched and would arrive on time. Organising the return of the goods was equally shambolic and I’ve had to chase the refund twice! I’ve never written a review on here before but I have been so disappointed with the service. I usually shop in the store direct but chose the online option for efficiency but unfortunately it was the complete opposite. Very disappointed

I ordered some toys on their recent 3 for 2 promotion. On arrival, the games which had been advertised and paid for at £8 each had £6 stickers on them. I wasn't able to return them as they were birthday gifts and they arrived the day before they were needed so I emailed to complain. I didn't receive any emails back so I tweeted them; no response. I feel really let down by what I always thought was a very reputable company. I'll think twice before ordering anything from elc again.

Made an online order. Never received an email saying it had arrived in store. I contacted them to query and got a very rude reply saying I hadn't bothered to collect and giving an (incorrect) number to call to arrange a refund. I replied and said this was ridiculous and they should just reverse the payment. They said they couldn't so I had to phone a premium line to get my money back. This presumably means that they don't refund people who for whatever reason don't collect orders. I would say that's lazy at best and outright theft at worst. I will never use them again. There are always whispers that they're going bust and this is why. They have the money-grubbing of modern business practice combined with the incompetence of old.

No wonder they didn't seem to care when I said I am extremely unhappy and dissatisfied with your customer service, when I saw the rating on Trustpilot I know why. Ordered lots of gifts for Christmas and things arrived with different parcels, and in the last batch, I was sent a wrong faulty item. My daughter has opened it without knowing it was a miss pick by them, and then I was told it can not be returned and my missing items can not be sent as well! WHAT?! They sent a faulty wrong item to me worth less than £10 and said my other correct missing items can be sent out to me as the wrong item has been opened. Spending long time dealing with their customer service and then a return label was sent and my missing order can only be sent out if they (ever) receive the wrong item. Unbelievable.

Thanks for delivering me a massive bag of shredding. I ordered a pirate ship!!!! Then I keep having to call customer service to attempt collection because I keep missing collection (apparently) . Customer service sound like they need to wake up! Rubbish all round!

Bought a small climbing frame/slide swing combination from ELC/Mothercare. I knew it required assembly but was a bit surprised that the instructions said 2 people would take 5 hrs (not true, fortunately, one person assembled it in 5 hrs.) Two small metal parts were missing. One was an easily replaced nut, one acspecialist metal bracket. Phoned ELC, response was that I should go back to store for bracket. Bought it online, nearest store 25+ miles away, so refused. No, they couldn’t post bracket, only alternative offered was to disassemble whole thing and return it. Appalling customer service. (Have contrived with a different, locally-sourced, bracket.)

Excellent customer service from Julia yesterday... she has exchanged the bubble machines I bought and didn't like. Would buy from ELC again due to this x

I WOULD HIGHLY SUGGEST YOU DO NOT ORDER FROM THEM. THEY DEBITED MY ACCOUNT 3 TIMES AND WOULDNT REFUND UNTIL I PROVIDED TONNES OF INFORMATION FROM MY BANK. ITEMS TOOK OVER 2 WEEKS TO TURN UP AND WERE ALL LEFT SITTING ON MY DOORSTEP. CUSTOMER SERVICES HAVE A DONT CARE ATTITUDE. YOU HAVE BEEN WARNED

Rubbish customer service, bought items over a month ago some items were delivered within a week but the rest were due on another shipment. a month later still nothing. i contact customer services who said that the items are out of stock no one told me that the items were out of stock - they were buyable on the webstie at the time and a few weeks later. to make it worse the items bought were on offer and now will need to be bought at full price elsewhere. and books bought on a 3 for 2 basis. well the third book wasnt delivered so not the case.

2nd order where they cancelled the very reduced sale items but delivered all the small items, apparently out of stock but showing in stock online 3 dayts after ordering, paid £3.95 delivery for items that were just making the order up, not impressed

Shambles ordered 3 items for my daughters birthday chose standard delivery 5-7 working days 12 days later still nothing, emailed customer service for an update on my order to be sent a link to track my order (something I had already been doing) no apology via email Shocking service

Absolute shambles! I placed an online order and chose standard delivery (5-7 working days). 8 working days later still nothing so I called to chase my order. The customer service adviser was rude and incompetent, blaming 'warehouse difficulties' for the delay. I was told it hadn't even been shipped and they couldn't say when it would be! My paypal account had already had the money deducted although the advisor was adamant in hadn't been (I offered to send him the proof!!). His advise was 'wait another week and see if it turns up or if not cancel the order". No apology, no solution.

Shockingly bad experience with a shop which has many wonderful products but I will never waste my time with them again. Not only did I not receive my order, I had to contact them to find out about they had issues with paypal transactions. I have spent nearly a month writing emails trying to get my money back and I only managed to do this with the help of Paypal in the end. I think I would have just given up otherwise. Their customer services were dismissive and incompetent.

Purchased son''s toy online and opted for click and collect. Estimated delivery to the store was 4 days time but its gone over 14 days nothing! Emailed customer service, no reply. Had a chat on their website and was informed order is at the store ready for collection! Rang the store and was informed it's not there! Advised to keep ringing checking!!!! How awful! They were quick to take money from PayPal account but can't deliver the goods!! Never ever again!

Ordered sand and water table for next day delivery, waited in all day no email or call to say wouldn't be coming, rang up to cancel as too late for my grandsons birthday. Next day got an email to say item on way so rang again to cancel, still item turned up and was told would have to wait 14 days for refund, shocking service no help on phone or live chat avoid company really bad customer service

Absolutely shocking service. Made an order, phoned up to cancel same day. Told this had been actioned. Came home at lunch to find a massive climbing frame with bits missing delivered to my door. Spoke to wife, she signed without being told what it was for, delivery guy refused to carry into house. Wife pregnant. AVOID AVOID AVOID ESPECIALLY IF PREGNANT OR HAVE PROBLEMS MOVING THINGS