The company is ridiculous. They sent the wrong sizes. They charge you for replacing items that are ridiculously overpriced and some items they send you you can’t return at all. I got sent an ugly shirt that they listed as $99 that doesn’t fit and is something that an 80-year-old man would wear, and they say it’s not returnable. All the other items are too big, and they are charging me to return them

The Stately Team always has the line of communication open and delivery on great monthly outfits. Already looking forward to my next box!!

Once again, the Stately Team coming through in the clutch. Have an event coming up and the team is getting me taken care of. I can't wait to see my next box. Thank you all!!!!!

I was reasonably happy at first. The clothes were nice and the outfits paired up well. After the first box though, the selections started to become obviously lower cost. I ended up having to exchange a number of items. Finally, I sent a note with my last exchange, on which I had to pay shipping costs, telling them to cancel my subscription. Did they? No. I saw a charge on my account on December 13th for another box. I immediately contacted them and was told it was too late to cancel. THE ORDER SHIPPED A WEEK LATER. To late to cancel? I had already cancelled. It arrived a full week later on 12/27! I refused the UPS package and disputed the charge with my credit card company. A few days later they contact me by text message to tell me they have received the refused UPS package and are going to give me a "store credit". BEWARE of this online retailer. They are a scam and they will rip you off.

Since trying Stately I have been nothing but impressed. I chose the regal plan because I wanted something a little more than the basic package with a few more options. I was a little hesitant a few years ago to try this service but I was wrong, and it has been outstanding. To start, they ship with the best, UPS. Once your box arrives it's nicely packaged with the seal of approval from your stylist. Opening the box is an experience; from the name brand clothing, to just appreciating the work someone else has done to pick out outfits for you. Overall, Stately really lives up to my expectations and I'm looking forward to my next box.

I have been getting a shipment every month for almost a year. Excellent styles and, what is rare these days, is that they also have good customer service. I tried one of their competitor's first and it was an awful experience.

First box came, clothes were of OK quality - I was disappointed with the quality given they advertise as a higher end brand. The shoes in particular were not nearly the quality of the shoes in their photos/advertising. I decided to give it one more box before making a final decision, that box charged to my card 9 days ago and has not yet shipped. The only customer service I seem to get is an automated AI Bot - so at this point not sure what the hold-up is and there doesn't appear to be a way to find out. Lastly, I was looking at how to manage my subscription and cancel - all instructions on their website say go to "Account -> Subscription" however that section does not exist and there does not appear to be any way on any menu to pause, cancel, or manage the subscription in any way. I may have to resort to cancelling my credit card and getting a new one to prevent them from charging.

Placed my first order back in july and used one of their promo codes to get extra value out of it. I was pretty excited because i had sent in exactly what I was looking to get and gave plenty of exanples of my taste of style. The box came in and these clothes sucked. They actually went around and blindly threw 7 things that dont go together and shipped it out. Thats not even the worst part. I just got charged again for a box and recieved a email notfiying me of it happening. I reached out within hours of recieving the email and at this point the order hasnt even been started. They refused a Refund citing store policy and now im out about 200 bucks and about to get some super dog**** tj maxx and ross leftovers.

I am beyond happy with the style of clothing my stylist chose for me everything fit perfect I was a little skeptical at first but not anymore I’m really looking forward to my next outfit my stylist choose for me great job statelymen

NO REFUNDS!! Beware, you can't return anything. Its basically leftover stuff from Ross. All are no-name brands made from very cheap material. They inflate the "real price" to make it look like you're getting a deal, but you could get most of this for half or less than Stately's price at Target, Ross, etc. for $197, I got about $80 in clothing made from the cheapest cloth known to man. Might as well just roll up your money and smoke it.

Amazing wardrobe replacement option! Absolutely loved every item in the REGAL package. The shoes were too large (my mistake) but the exchange process was easy and simple to understand and use. The other items fit well and are great quality. Customer service is spot on, quick reply and response and check ins about product happiness and quality. I didnt pay for the extra stylest option, but feel like I got it already. I absolutely loved every item and will keep this subscription until I start getting duplicates. Lets hope I dont!

Fantastic; personalized selection of clothing and accessories - all items of good value (nothing that feels cheap - and the customer service is excellent. For all those who don’t necessarily have time to follow fashion/styles or the money to revamp your entire wardrobe all at once. Returns are quick and easy; customers service has been outstanding. Definitely highly recommend anyone give it a try.

Always great choices that match my taste exactly!

I have received three boxes of items. Every single box not only included items that are really a perfect match for me but they fit great! Plus, there are at a minimum 6 items in each box....shirts, jackets, belts, pants, jeans, sweaters....I just love it! I had two items that did not fit in the second box. I sent them back and they sent me the larger size and that turnaround time was less that a week! Stately is fabulous. I am not a shopper. I have a hard time choosing clothing that goes together, matches, etc. Having a box arrive where all of that has been done for me!??? OH YEA!!!

I love Stately! My boyfriend hates shopping and always wears the same stuff, so I got him a subscription and he loves it. His boxes always have designer clothes and ends up saving us money. Thank you Stately for making my man look good!

Although some of the clothes were decent, my experience with Stately is the worst I have had with a company. I was charged a significant amount of money without warning when I was not expecting it; I have had more technical problems with Stately's website than any other I've shopped on, and I believe this to be the cause. Whatever the reason it happened, I let Stately know immediately that there was a mistake and that I did not order anything. Despite having weeks, customer service refused to resolve the situation, and I now have a box of clothes I did not order and do not consider my property sitting in my garage. I am open to speaking with Stately further, but currently feel I have been deliberately scammed, and am in contact with my bank over the matter. If you are considering ordering from Stately, read their terms of service in its entirety; there is no official way to return items, no matter the circumstances. It is very easy for them to ignore changes to your subscription and then claim the right to take and keep your money, and other reviewers say that have had difficulty cancelling as well. Unless you would not notice over $175 disappearing out of your account all of a sudden, I recommend avoiding Stately.

Seems like they send you items that didn’t sell at TJ Max. Returned most items, and talked to a stylist. Exchanged items were a big miss. Kept a sweater and donated everything else. Canceled immediately

I ordered my initial box after adding notes specifying that where I live only allows me to wear pants or long sleeves for a few days a year. I received the box and opened it to find pants and a long-sleeved shirt. The size was too small as well, so I included both issues in my exchange request. The exchange email stated my request was approved, but I also needed to update my style profile so my stylist would have "greater insight into" my style. I had already finished every section of the profile, so this was a cut-and-paste email. A few weeks later, I received the exchange. They were the same size as the items I returned previously. I called Stately and had to leave a message. I received an email response later stating they would give me a "call back first thing tomorrow." I responded to the email and expressed my frustration that I received shirts the same size as those I indicated were too small. The response was this, "We never like to assume as it is not uncommon that certain brands and styles may fit differently than others. For future reference , we kindly ask to add as much feedback as possible when submitting exchanges." Here is the synopsis Stately sent to me as the reasons for the exchange: Items submitted on this request: Tailor Vintage Stretch Jersey Cabana Shirt - Sizing - Too Tight JACHS NY Stretch Chambray Heritage Long-Sleeve Shirt - Do Not Wear This Type of Clothing Category Jachs New York Bowie Straight Fit Stretch Chino Pant - Do Not Wear This Type of Clothing Category Jachs New York Stretch Chambray Bleecker Short - Sizing - Too Tight It was too much to ask that a person use common sense to extrapolate that if a shirt is reported as too small, the following shirts should be the next size up. However, the next box arrived with the appropriate-sized items. About a month later, I decided to try Stately one more time. I logged into my profile and updated all the sizing, ensuring the notes regarding my clothing preferences were clear. Today, the Stately box arrived. I opened it to find a pair of pants, two long-sleeved shirts, and a useless pair of long socks. My profile had clearly not been read before these items were shipped to me, so now I am again stuck with another trip to the post office due to their incompetence. I prefer to return everything and receive a refund, but that isn't what they do. If you spend money with them, you are stuck with whatever they send you after complaints and returns. I will no longer order from Stately. The idea for the business is solid, but their execution is abysmal.

They don’t follow your style guides at all. Then when your next charge comes around if you ask to cancel, they will only refund you 30% so you need to dispute. Horrible. Edit post Stately reply: This is a canned response. In fact I had filled out every piece I could above the standard style options. On top of this I filled out a survey about how the stylist is off and I prefer to be reached out. I was never contacted until I contacted to cancel. If you tried to make it right, I would amend this, but I had to fight tooth and nail for a refund of something that was charged less than an hour before when it takes weeks for you to even send a package out.

I spent time emphasizing what I like and what I don't like, including colors. Sent pics, etc. I received 2 pairs of jeans that were labeled slim and they were so baggy. I don't like burgundy and one of the shirts was that color. This was supposed to be an dressy type outfit. The outfit I received was for someone going to a campfire and way past casual. The clothes were cheap even though the price tags on the clothes added up to more that I spend. I looked through the clothes that I could exchange for and I didn't like any of those either. The problem here is that I could get these same clothes at Nordstrom Rack for much cheaper; I just wouldn't buy them. They did send me 1 pair of Happy Socks that I liked marked 2 pair for $14. So overall it was a total disappointment. I am a realist so I do understand that some men do need this service; fortunately for me, I cancelled immediately and I will be giving these clothes to the needy for Christmas.