The box came with some great stuff that I enjoy wearing every day. I’d like having my specific interests focused on so that I can dress well for Work, and for certain weekends.

I love the clothes the shirts and sweather. Everything fits just right. I am now being relocated to NC from MA and I will need to change my clothes for that type of weather.

So far Stately Men has been great... saves me unbelievable time by sending me styles put together by professional stylists and the clothes have been great. Also any issues have be corrected in a very timely manner.

My experience has been SO awesome! I'm currently waiting on my 3rd box and I can't wait to see what stylist sent me this time! I'm very particular about what I wear, and was amazed at how my stylist was able to put my outfits together just from me submitting some pictures of myself and answering a few questions about my stylish preferences. I mean, these outfits are unique, super stylish, and fit to a T! So glad I tried Stately!

I appreciated the prompt response and the resolution to my issue, which was completed in one call.

This box club could not be worse. I paid for the highest level plan and took the time to fill out their style guide as well as have 4 different calls with stylists. They continued to send me items I specifically said I did not want and would not send me items I said I did want. I told them no plaid shirts and they sent me plaid shirts in every box. I said no slim fit pants and they sent me slim fit pants in every box. I asked for bold, solid colors items and they sent me boxes filled with browns, black and cream colors. I sent them picture after picture of the style I wanted to hit and they basically ignored them and even worse then sent me duplicates of things I already owned that they had pictures of. DO NOT USE this service.

I really want to love Stately. I have received some terrific items over the four or five boxes I have purchased to date. I would also rate the customer service five stars as every time I have had questions or issues they have resolved them quickly and even offer extras in some boxes. In every box I have received, there have been items I need to exchange. Usually multiple items, and on more than one occasion I have had two rounds of exchanges for one order. At first it really wasn’t a huge deal because exchanges were quick and easy. With the new policy, however, they are not. Unless I am willing to pay an expedition fee I have to wait for my next box, which I have set at two months, to receive exchanged items. And longer if there are additional exchanges at my own expense. This is usual as most online retailers offer quick and easy exchanges. This is even more important for a clothing subscription service where the items sent are not pre-selected by the customer. A high rate of exchanges should be expected. If Stately would go back to the prior return policy I would have no problem rating them 4-5 stars.

Stately has great selections and fit. Its very convenient for busy people

I had a decent time with Stately for over a year, gradually upgrading my membership and getting clothes I liked. The 1 star is due to the changes in service-level and inability to cancel without first talking to an AI bot then a human which took days and was not worth the trouble. Final straw is that the system sent me the standard email about an upcoming order that I wanted to postpone because I am out of the country but the website is being revamped so couldn't postpone my order, or apply any credits toward my order from points I had earned, or remove my credit card without adding a new one. As I was in a time-crunch, decided to revisit later. Revisited website (by chance) 10 minutes after order was auto-placed and asked to postpone. AI chatbot gave me the run-around then sent me to an AI email agent (which sent 2 emails in response to my continuing asks for help) where I had to threaten to cancel to get a human to respond via email with resolutions that also didn't stop shipment. If I could have found the postpone button, if I could have removed my credit card to halt shipment before the oder was placed (you must replace with a new one if you try to remove it), or if a human responded from the start instead of delaying 12+ hours until I could get to a human, I'm certain the order could have been cancelled and never shipped. I believe the shipment could have been stopped because both the AI and Personal agent stated the order could still be edited or my style profile updated before shipment (even after payment). Then when I explained that the only real resolution that would help was a stop shipment, I was blamed (with a screenshot of me clicking through the Email when I tried to postpone the first time without success due to the website issues) for not postponing before the order was placed. I'm still out of the country. I hope my package is safe. I hope this rating results in a COE. I won't be coming back because 1/the over-automation of customer service isn't worth the headaches, and 2/Stately took no responsibility for the website headaches and 3/canceling should be as easy as subscribing in the first place. The clothes were good if you're looking for a style change. Just use a prepaid card to subscribe and be prepared for customer-service rigidity around time-lines and dates.

Honest company with reasonable entry level pricing

I loved all the selections and colors. The fit has been almost perfect every time!

I have to be honest, Alexis saved my business. I was pretty frustrated and didn't understand what was going on with my account. She explained the new system and the nuances that they were working through with it as well, and she fixed everything and got me back on track. I wouldn't have continued using Stately if it hadn't been directly for Alexis' support. She's an exceptional ambassador for the Stately brand. She truly cares for the customer's experience with the company and will go the extra mile to make things right. I called upset and ended the call confident and reassured!

Do NOT buy. Many times 1 star reviews are from people who just want to rant. But honestly consider the information provided by others. Initially I was very excited based on instagram ads I had seen. Got a top tier box and spent a good amount of time on my style profile. The clothes that came in were NOT as advertised. I specifically requested business casual for work in an office and in front of customers. All I got were polos my dad would wear or work shirts for lumberjacks. Multiple emails to customer service to try and fix the style prefrences and still nothing. I've kept one or two pieces but sent back the vast majority of every box. BUT, here is the kicker. Absolutely NO REFUNDS. They know that what they promise vs. what they deliver is sub-par. They are not looking for long time customers. Just tons of first time buyers. Offering no refunds is a terrible way to build trust. I would have simply canceled got my refund and moved on. But now I feel like I need to get something for the money they have stolen by posting truthful and honest reviews on my expreince. Please take this review into consideration and DO NOT BUY. Edit after the response below. Yes I know you state no refunds in the FAQ but that’s not apparent in the initial sales process, so not transparent at time of purchase. This seriously needs to be reconsidered if you you want to have any trust in the overall value of your product. This is modern day shopping. If something is not delivered satisfactorily you get your money back. Plain and simple.

Overall, my wardrobe has improved because of stately. The only thing I did not like was the real hassle of returning things. I've not yet decided if it's easier to take stuff back to a store or to box up the things I didn't want and take them to a UPS location. But to be honest, I have no idea how they could make that process better!

Most times you don't follow the style profile and just throw something together. Adhere to what I want and don't want and this would be a different rating.

Excellent selections in this box. Everything fit great. Good quality items. Very pleased.

overall a good experience. I felt like Stately threw in a couple extra belts just to be able to show a higher retail value on the box. Boots and pants are great.

You sent me a duplicate shirt and charged me to get a replacement for your mistake. The second shirt you sent was a henley which in my preferences I have specifically requested no more henleys. That's the third time Stately ignored my preferences.

Everything fit well, designs were unique yet fit me well. Clothing quality is top notch

AMAZING! Stately really overcame my expectations. I can't stress enough how easy and efficient the service is. On top of that, they are quite good at matching your style.