I would like to let you know the positive experience I had with Adam Hume in Technical Sales. I ordered Hawk brake pads for our Ligier Prototypes back in October, Adam stayed in constant contact with me as the when these pads were to go into production. He was relentless, constantly calling Hawk as to the delay in production, and was apologetic for the delay which was beyond his control. I give him 5 stars plus for keeping me up to date on the status beyond what any rep I have ever dealt with in any company.

10/10 Customer Service from Adam H. (Rep 279), he helped me out to find the best deals and answered all the questions I had that no other Competitive Brake “Experts” were able to answer. Will certainly recommend to friends and family.

On a scale 1-10 for customer service I'm going 11. Adam Hume, you are top tier. Knowledgeable, understanding, easy to work with, and fast detailed responses. I was having trouble finding a brake kit that was perfect for my project. I'm so thankful for the help I received. What a great experience!

Worked with Adam to spec the perfect setup for my 2018 Tundra. He worked with me on multiple options, spending time to explain benefits of each one. This is my 3rd order with Buy Brakes and will not be my last. Thanks Adam!

My customer service rep today was John and he was absolutely phenomenal. I'm not easily sold on new products but John spent some series time with me today and sold me on EBC rotors and NRS brake pads. He was patient with all my questions and was able to educate me to a new level on all things rotors and pads. I can't remember the last time a customer service rep spent that much time with me to make sure I felt comfortable and educated on the product I was potentially going to purchase. I initially got off the phone with John but called back about 15 minutes later and told him he sold me on the recommended products and purchased them at that time. I would have never even thought about this brake and rotor option if it wasn't for John's valiant efforts and extremely professional customer service. I don't know who his supervisor is but this gentleman needs an immediate raise! I can't say thank you enough for all his assistance today but I hope he knows that he earned a customer for life!!!

UPDATED REVIEW: Purchased during Covid. Due to significant reduction in use of car, waited for need to install. I had hi hopes when they were put on but the rotors are awful! Worse than OEM. Warped in less that 5,000 miles of installation under normal driving conditions (I have never towed anything with my vehicle). The vibration is so severe, I cannot drive my car until I immediately replace these defective rotors and pads. Total waste of money buying the StopTech CryoStop Rotor and Sport Brake Pads for my 2013 LX570. JB, I appreciate you responding and you are correct about no prior records of complaints due to me waiting 4 years to install. They seemed great until about 1000 miles ago when shimmy started. Shimmy has turned into a full on violent car vibration when applying brakes at 55 mph on gradual slope.

Finally got a return authorization they want a 20% restocking charge. Are you kidding me? … in a day of overnight parts and lots of competition, this seem excessive. Like the company and the quality products but $50.00 for a mistaken order is punitive. This policy does not make me want to order again. What is fair? More than one order returned per year should be penalized.

They suck overall, the return policy is horrible and their equipment is cheap, highly don’t recommend, the price is suspicious and should have went else where. You will regret your decision on this place

I spoke with John from BuyBrakes to help me select brakes for my 2019 Mercedes Sprinter Van. John was not simply a customer service person, he was a person that knew brakes, and that’s the kind of people I like to do business with. He was helpful, knowledgeable, and friendly. My experience with John and BuyBrakes will keep me as a lifelong customer. Great job!

John was very knowledgeable and helpful. He really knows his stuff about brakes. Hey listen and took the time to make sure the order was correct. Will use this company again when I need automotive brakes.

John was very helpful in finding me the correct parts. Matter of fact, I went to the original vendor band they couldn’t answer any of my questions. John was my last hope. He knew his information and was meticulous to the point. Great service.

John was amazing!! Fantastic at his job and went the extra mile to answer my questions!

First, my order was delayed to "make sure I get the right parts". Then upon arrival, the rotors were the wrong sizes. They said I would have to pay before I receive a new set or wait until they can get the ones they sent back, and then they will begin the replacement process. Poor customer service would never recommend using them as they will send the wrong parts after "verifying model and parts". Then inconvenience the customer even more. Sad they are this way.

John gave me the best service

John has been a great help. I will definitely shop here again. Great communication and service.

Great people really helpful and get you the right stuff!!!

Decided to go with buybrakes.com and gave them a call connected with John had a very in depth conversation about rotors and brakes for my Stinger. John was just the man to talk to he was very knowledgeable and I got exactly what I wanted with amazing speedy shipping definitely would buy from them again. haven't installed them yet I'll update this review when I do.

John was great. He provided honest information and knows everything about brakes. Extremely professional. Thanks for your help John.

John was very knowledgeable and made the process very quick and painless.

Had a problem finding a special rotor for my vehicle and called this company and Mr John Butler went above and beyond looking for exactly what I needed. 10/10 recommended again