Placed order on 12-18 Haven’t gotten tracking number till today after I contacted them , I think they forgot my order excuse was ups haven’t gave them the tracking number what? Never heard that one before

Buybrakes.com was the only place in the country to have a particular rotor in stock. This saved me from having to try another rotor as I have a track event before the manufacturer will produce more. Buybrakes matched the price of a competitor and followed up to verify fitment. I’ll be buying my rotors here from now on.

Fantastic customer service! The gentleman I spoke with was extremely knowledgeable, and answered all my questions. He took his time and gave me confidence in my order. I will not hesitate to order again. Other companies should take note as buybrakes has set the gold standard in customer service. Thank you

No shipping on weekends I understand. However, I ordered Saturday and it is approaching lunchtime on Tuesday and still no tracking info or email indicating my order has shipped. I talked to customer service yesterday (Monday) and was assured my order was ready to go and would be shipped before the end of business Monday.

placed an order Nov. 19, sent wrong rotors. since then i've been back and forth on the phone and via email, asking me redundant questions and requests. it is Dec.20 and still haven't gotten the proper parts to fix breaks on my car.

Not the best experience. Ordering was easy, however I had to follow up for three weeks before finally receiving my order a month after I placed it. I then saw that I could have ordered the brakes for less elsewhere but did not receive a response to my price match guarantee email.

Very disappointed that it took 5 days to be actually shipped from time of purchase which then added additional days for it actually arrive way past the allotted timeframe the website said it would take. This also delayed my scheduled appt for the work to be done since the parts didn’t arrive and now pushed the work another week with no car.

They made sure I got my brakes to me as soon as possible. Great response time. I will definitely be recommending brakes from these guys.

I like how you give ratings according to Performance, Stoping Power, Noise level, Pad Life, Dust Levels, so I know what is Important to me, for that you get an A, focusing educating consumers on your products make me chose between different Brands and Prices, this is powerful and makes life easier for both sides, Thank You

Great customer service and communication david super helpful thank you

First time ordering brakes from here All I have to say is excellent service the brakes came in time Customer service is friendly and ready to help. Unbeatable price for the brakes.

Easy. Found the part bought the part. Less expensive than other online shops. Boom done!

David was awesome. Had some trouble finding the kit I wanted due to it not being in stock. He communicated with me everyday and updated me on how the search was going. He double checked everything twice to make sure it would fit properly. One of the best customer experiences I’ve ever had. Definitely recommend this company!

Ordered in stock items on the 28th its now December 11th and the items have not been shipped yet. My car has been in the shop for a month and I ordered from your company because you are 3 hours away from me by car. Ship my items please.

amazing experience

I always ask my son what he would like for Christmas. This year he told me he wanted parts for his car and he gave me the links to find it. I ordered it and right away received confirmation. I received an email telling me the color was not in stock. We were willing to wait. But I just got confirmation that is on the way it will be here before Christmas and so appreciated. This company is awesome and it's all run by veterans thank you so much for a job well done, The customer service rep is from the exact town where I live I thought that was pretty neat( You Know Who You Are thank you)

When I ordered brakes for my car I ordered a certain type and brand but when I received my package the pads for the rear were not there and everywhere I checked I was told they were not available, out of stock, even with BuyBrakes. I had given up trying to get the brakes I wanted and was going to purchase anything just to get the job done. But before I purchased them I received a message from BuyBrakes telling me they were on their way and today I received them. I had given up on finding what I wanted but the salesperson I had talked to at BuyBrakes evidently had not. They went above and beyond to find these pads and want them to know they are really appreciated. Thank you so much for your excellent customer service! Jim A.

Great experience! Fast, easy and great customer service.

i think is to many time

Very pleasant experience, Adam is very knowledgeable, he took time to explain different brakes and made sure I had the right one. Will definitely buy again and also inform my friends. Good job Adam.