Ordered a pair of rotors and pads a week later no tracking so I emailed. Well turned out they don’t stock the parts had to get it from the manufacturer. Ok well couple weeks later I emailed and buy brakes told me should be shipped to us next Friday oh ok , come and gone Friday went and no info still! Emailed again to buy brakes and was told they discontinued those rotors and would I like a refund ? Well I emailed and asked why I wasn’t told this earlier and you wasted over a month of my time waiting. So along with other questions I said refund my money which they did and no answers to any other questions I had. Customer service is good, but when it comes to a problem like any other business they don’t want to handle it and simply ignore the customer and let it go! That is what is messed up. So no longer ship there...

I want to give 4 stars. The help I got in making the order and picking brakes was phenomenal but I’ve only had the brakes in since fall of last year and got all new pads and rotors for all four wheels in the same few months. The rotors and pads are all EBC. I loved the stopping power of the brakes. The rotors look so clean! But now the brakes are squealing after putting over 1,000 miles on them. Not sure what to do! Help?

Brakes are tough to get right and get fast! Thank god these guys are there. John, the customer service manager, spent 45 minutes on the phone with me getting everything dialed in!

I needed specific brake parts for my track car. I had spoken to 3 other companies and none of them could help me with the items that I wanted. Then I went online and called BuyBrakes.com. What a difference, John Butler in Sales understood my problem and what I was looking for, and also suggested other changes I could try to solve an ongoing brake issue I have. Fast, knowledgeable and pleasant. I have bought brake parts from them before, and from now on will be dealing directly with John at BuyBrakes.com.

If I can give less the a star I would, the brakes were right but the shipping and customer service was horrible, promised delivery within a week and didn’t end up getting them for almost a month and whenever I tried to contact customer service I got no reply, had to have my bank contact them and threaten to take the money back they decided to ship it urgent same day. Still never got an email back or anything from them!

Fantastic experience, I dealt with John Butler. Who was a Wealth of knowledge, especially Since he has been owned 4 Land Rovers, which I was Looking for brakes for my 2017 L.R. Range Rover Sport. Couldn't have been more help full, and told me to Give him a call back in Year, and let him know how the New pads preformed !. Which I thought was very nice of him, and the kind of Customer service, that hasn't been around that I know of In a good 40 Years, in America anymore. So, I'm definitely going to take him up on. So, thank you so much John. Take Care, and God Bless. Sincerely, Don G. Dardanelli San Jose, California.

They took the time to email me and make sure I received the correct brakes. It was also for a very good deal. Affordable.

Great experience with Adam. Thank You. Started off with Text, then let to a phone call, and ordered my stuff.

today 1/24/21 i don't know about my order placed january 17. only the send me email purchase confirmation that day.

Customer service and tech support was superb. Gave a great price for calling and talking to them about their products. Now just have wait and see products and time-line for or order to products receipt to complete review...All great for now though 👍 👏 👌

Just placed our first order with Adam. He has been very helpful and informative.

6 dollar part, 11 dollar shipping...the least you can do is be certain your customers receive their products on time. I could've mailed the same package at 2/3rds the cost and my customer would have received it as promised,...on time. I demand a full refund and if there are restocking fees...I'm referring this to my attorney general. What else have you been doing?

Adam Hume is not only pleasant understand and beyond well informed. This guy cares. He made my day and Adam if you can see this or any supervisor who has the opportunity of working with him. Please give him another thank you on my behalf! - Geraldo

David was the best Rep I have ever spoken to! He was so helpful finding the brakes for me! He constantly updated me if my kit was in stock. Thank you so much David you rock!

The rotors that were sent do not fit my car, they are too large and I did not order a big break kit. These were supposed to be direct OE replacements. The front rotors diameter are 1 and a half inch longer than OEM, whereas the rear rotors hat is too tall. With you guys being closed on the weekend, I'm going to have to wait until Monday until I can finally speak to somebody about this issue, and pray you guys correct this mistake.

Very fast shipping and great price for the upgraded braking system. Will shop again.

I placed an order 2 weeks ago. Spent $560 only to call and be told by David that he didn't know why my order hadn't shipped. Said he can't refund me, that some "lady" has to do it. I said I was going to do a charge back if I didn't receive a refund and was going to leave a bad review. David said he "don't care" What a joke.

No communication whatsoever. Placed an order for what was supposedly 'In Stock', but after two weeks I called to find out why my order still hadn't been shipped. I spoke to someone who confirmed my email address and promised to send me an update shortly, after they spoke with their supplier. Never got that update. Now, six weeks after the order, four weeks after my call, still nothing. Take your business elsewhere...

Very easy time ordering. I just brought my car to the MINI dealer for suspension bushings. The mechanic usually shows me what is going on under the car when it's on the lift. He knows I do some work myself. So he pointed out that the sensor was touching the disc. I did the front ones last year. The parts will be here soon after my car is back.

It’s been 22 days since I placed my order and nothings been shipped.