Ordered brakes for multiple cars. Very fast shipping. One set of brakes did not fit. Checked the website along with the manufacturer’s website and both showed it was the correct brakes for the car. Called BuyBrakes and the associate helped find a different manufacturer brake pads that would fit the car. He placed an order for the replacement pads at no charge to make it right. It is nice to do business with an honest company who does care about their customers.

I dealt with Adam who bent over backwards to verify fitment and delivery time for the big brake kit I wanted, he even finished the sale on his day off!! And then to top it all off they beat everyones price for this kit. It was so nice to experience good old customer service. Thanks Buy Brakes.com and Adam. Jeff

Honestly I have had nothing but good things to say about this company. It took me I don’t know how long to find the correct parts based on the shop who installed my kits. I called Brembo they recommend this company and since then it’s been awesome. I’ve been dealing with Adam. The guy does an thorough and in-depth look at making sure I get the right parts. Yes shipping can be delayed due to this new fun world we’re living in but that’s not their fault. If there’s an issue all I do is text or call them and they hunt it down ASAP and try to find the best way to resolve it. In what they can control they do a great job at it. For all the stuff that’s out of their hands, people shouldn’t be bashing on them for it. Awesome job guys 👍 keep the good customer service going, hard to find a company like that now a days.

Great response team from the texts very fast responding and great help got my order situated within 10 mins @edgar needs a raise he’s a big help -Edgar Esparza sales rep I’d 299

Wanted to thank the team at buy brakes especially Edgar for helping me out and providing amazing customer service. There was a mixup in my order and Edgar and his colleagues saw that they make things right and that at the end of the day that is super important in business. Would recommend the site to anyone!

Spoke with 2 different sales associates, both were helpful in advising the best options for pads and rotors based off of my vehicle type and driving style. Will be returning for a third order...

Fast simple and easy! Edgar Esparza rep#299 was external helpful in getting together my brake order. Thanks! Jorge

I told Edgar 299 what I needed. he provided me with a Link to put the rears pads on my cart and was very cool dude. Also saved me money thx bro now I just wait until I get them and give other review

Thank You, Edgar Esparza quickly reviewed my request and sent me the information regarding new rotors for my 2017 Jaguar F-Pace. I appreciate him taking the time to get that out so quickly. Unfortunately the rear rotors are on back order and 5+ weeks out and those are needed immediately if not sooner. I will see if possibly someone else has them and if not will definitely contact BuyBrakes again. Thank you and Merry Christmas.

Edgar Esparza helped me locate the matching rear rotors and pads for my truck. They were not listed on the site. It only took a few minutes and I was on my way, great job!

Very few sales agents deliver what they say they will. Edgar promised his products will be delivered on Tuesday December 14th. I am happy to say he was right. This is during Holiday Season. I am impressed. I had been searching for the Brake Calipers and could not believe it when Edgar said he could get the parts. Excellent Service.

Edgar was the service representative, helped me find replacement product within minutes. Very grateful for the customer service provided and will recommend BuyBrakes business to friends and family! Thanks!

Very helpful and fast response time. Recommend 100%

really help full thank you to my sale rep 299 edgar

Paid for my order nine days ago. Still no tracking number. From their website. "Shipping Information & Order Status" "Will you provide tracking information?" "Tracking numbers are sent after your order has processed and shipped. Tracking numbers are not sent during order confirmation. Please check your spam folder if you are expecting a tracking number and haven't received it. Please allow 24-48 hours to receive a tracking number." 24-48 hours from when? It's like a be back in ten minutes sign on a locked up store. Won't be purchasing from this company again.

I lost my tracking number to my package I’m returning back and thankfully Edgar was such a great help and I was still able to get refunded .

Great customer service and good product explanation

waited 2 weeks and never received parts, when i called they told me that they only had the front brakes and had no information on the rear. No notice or anything, good thing i called

Horrible, non-existent customer servicing. Website is setup like $hit and over 3 weeks after order was placed NO ONE responded to my numerous calls, voicemails, texts and emails. LESS THAN ONE STAR DESRVED. Awful. Avoid at all costs!!!!! The "good reviews" are clearly BS.

I would give zero stars if I could, I bought brake parts they were supposedly heavy duty, they warped in 3000 miles and could not get any help from BuyBrakes.com