I was greeted by a wonderful and caring staff member named Tawana. Step by step she helped me to understand what to do and gave me the best advice in handling the interlock system. She informed me of the best place for me to go and was so very kind and patient thru our whole conversation. I am eternally grateful to her for all her help. Thank you Tawana and God bless.

Anyone that posted positive reviews on the Guardian Interlock device must be capitalizing on this lousy POS product. It is the worst piece of crp that I ever dealt with due to its buggy feature set, series of malfunctions, and traps to suck money from your wallet like a vacuum. Read the real reviews from other websites which are real testimonials from other victims to seek the truth. This company need to be shutdown thru a class action litigation. Sincerely, RDeLara

I just had an amazing experience with Melissa in customer service at Guardian Interlock. She informed me of each and every charge that I was to expect so that I have no surprises when I go for my initial installation and was able to advise me as well about how to go about my future monitor appointments. Melissa spent literally an hour with me, answering all my questions - and I had a lot! - even telling me about things I didn't think to ask. When she needed to put me on hold, she checked in with me to let me know she was still there and just needed a few more minutes. She made sure to communicate what we discussed (pricing) with the service company doing the installation, took detailed notes and then followed up with a confirmation email to me. Melissa was professional yet treated me with great care and consideration. Thank you Melissa for making this very unpleasant, scary and financially draining situation as best as could possibly be!!!

2nd time calling and both times customer service rep. were very helpful cannot complete a full review for I have only now starting to use the service

Yes illl do it.

This was terrible the girl who helped me never confirmed my appointment thank goodness i called the shop directlly and had it taken care of but I would have showed up to my appointment and been turned away

The process was very easy and painless.

Felicia was so informative and helpful. I was able to navigate this process with her help. She is a huge asset to your company. Great experienc!

Got me in fast

Melissa was extremely helpful. She explained everything to me and answered all my questions to ensure I knew exactly what is happening.

There basically thieves on the road, charge you 75 a month plus a 70 dollar install fee. The the system with shut down on you 2 or more times a month you'll have to find a ride to the repair shop to get the blower reset and they'll charge you 40 bucks to do it. I called the supervisior of the company in Ohio Cincinnati area and she was so rude and told us that she wasn't gonna discount anything or give a free reset of the blower said that if we're not happy to end the service basically saying that either deal with there horrible service and product or take the ability to drive away from yourself. Then I talked the state director her name was Teresa she basically told us there was nothing she could do and it's the system so apparently the director of the company has no power, if you can believe that. There extortionist there thieves and the company should be sued for it. There a company made to profit off of people going through a hard time. Never go to this company!!!!

Got my appointment with no problems

Representative had information for all my questions and helped me quickly, and thoroughly.

My customer service rep was extremely helpful and kind couldn't have had a better experience given the circumstances.

I initially worked with Michael who was absolutely friendly and respectful. This is a terrible situation for me and he was very patient with my questions and even emailed me a form my state DMV did not provide. My contact now is Danielle and she was really patient with all of my questions as well. My only negative is that installation took 6 hours! Apparently, the interlock facility was not given instructions for 2016 cars. So frustrating for me and the facility.

Melissa Aldas was very helpful and knowledgeable . I appreciated her help getting me set up for my appointment and making the experience easy for me

I spoke with a Caroline thinking I was speaking with a representative from lifesafer. I never once mentioned I was looking for a guardian product. She went along the the conversation posing as lifesafer rep and even encourage using a lifesafer coupon. Guardian was not brought to my attention until I was at the installer. Since it was a Saturday I was not able to rectify the situation due to offices being closed. I was forced to put the guardian system in my vehicle. I have had the situation rectified at my expense having the non user friendly guardian system removed from my vehicle. I believe guardian is an advocate for deceptive and misleading practices.

Melissa was awesome

Very helpful and informative

I hope it goes well as the sign up went