She was nice through and helpful a pleasant experience.

In this awkward situation , Stephen was so helpful and informative. I was very nervous and embarrassed but he moved right along with the installation and demo of the device making me feel totally at ease.

My call was answered in a matter of a few minutes. I was able to get all the information I needed in one call including an appointment for installation!!! The representative was efficient and diligent in her quest to get the answers I was looking for!! Thank you so much again!

I had a great experience scheduling my appointment to get the interlock installed in my vehicle. It was quick and easy and all my questions were answered. I got an appointment for the next day.

After attempting to setup an appointment with another company that was previously recommended and experiencing very poor customer service, extensive wait times on the phone and 3 rescheduling appointments, I decided to look into alternatives. The representative at Guardian immediately answered the phone and was very helpful and friendly. She even called me back to get my credit card payment when I didn't have it during our initial conversation. Her sincerity and professional customer service leads me to believe I will be treated like a valued customer of Guardian and not a "criminal" needing to comply with court ordered monitoring. I really appreciate this level of service and how it is making what would be a difficult time, very comforting and easy to process.

The representative I spoke with was very courteous, patient, and knowledgeable. She gave me all the information I could ask for, and explained in very plain language to ensure I understood. This is a very trying time in my life, but talking with my representative has boosted my confidence level. The reason I had to call I would not wish on anyone, however the information and conversation are the high point in my day.

I had scheduled with Lucia what I thought was an appointment for a new installation for Dec.31 at 1:30 pm in your Waldorf, Maryland location. I called back later in the day to make my deposit, only to find out that Lucia had never actually scheduled the appointment & that the Waldorf location was actually closed due to New Year's Eve. Heather was extremely patient, helpful, and understanding & got me Correctly scheduled for an installation and also thoroughly explained the process & all paperwork I would need to bring for the installation. She was super friendly & helpful throughout the entire process & is a huge asset to your company.

The customer service was great . Went the distance to help me and very professional at his job ... Thanks again..

Great service! She was very knowledgable and you could tell she knew what she was talking about.and most likely had a smile on her face! Every company needs people like this!

I would recommend Guardian if you want fast efficient service.

The person I contacted was very pleasant and helpful.

I was assisted by Trae Howard. He was very helpful and patient with finding me a location for install. He custom service skills were impeccable and he also had great attention to detail.

Were very helpful good costumer service. They got me back on the road no problem.

Tawanda was absolutely wonderful. She was very helpful in every way , even when she was having issues finding my information. She is a very valuable asset to your company. She was al ays very pleasant on the phone. Her experience and customer service skills are above and beyond. It was a true pleasure conducting business with her.

The customer service representative was courteous, professional and very helpful. She was knowledgeable and familiar with her product and policies. I was able to get in the next day for install ... I had spoken to another company prior to this and their customer service was not nearly as pleasant and could not install until next week!!!

My service rep, David, was receptive to my concerns and went the extra mile to set up an appointment that fit with my schedule. He followed up multiple times and walked me through all of the steps necessary. Thank you.

No one wants to do this as it is part of a punishment for a DUI. They were pleasant and did not treat you like a criminal. They way the device operates, which is mandated by the state, is way too dangerous to perform. If someone had a product they wanted installed on vehicles to be used for a different purpose the government would never approve it. It is as dangerous as texting and makes me feel as if I'm a hazard on the road. I deserve the punishment outcome they are trying to achieve, but the timing, technique sensitivity and logistics of this system makes me more of a danger on the road than what I was arrested for that night. Actually sorry to say as I believe in the punishment I am receiving.

Great help great service very appreciated thanks 100%

Sandra was an amazing guardian representative who was there for me when I was going through so much trouble with my device. My car wad deemed a total loss after a driver crashed into my parked car earlier this month. I had to swap the device into a new car which was such a headache but Sandra was there to assist me when I needed her. She is so kind hearted and such did such a great job!!! Kudos to sandra!!! :)

My experience went smoothly. It did not take much time at all and everything was very easy to understand.