I've sent hundreds, if not thousands of shipments with TG and it's always been a smooth process. Their shipment options are cheap and reliable and if anything went wrong, it's always easy to get in touch with them and get a solution. I'd recommend them to anyone, both for a business and as a personal user.

I wanted to send some gifts to colleagues in China (one getting married and one having babies) and was going to pack them with some samples. Miss Tia advised 2 separate parcels and told me how to complete the details when booking the shipments on-line. Clear, precise and efficient. Thanks

Martyn the driver is great!

For some strange reason the company is unable to arrange a DHL collection from Hungary for the second time. My contact in Hungary had to call the DHL to arrange the collection.

Easy to use, quick delivery as usual. Thanks

Excellent customer service.

Very helpful staff at transglobal express parcel sent from uk on Monday delivered in usa on made our granddaughters day many thanks

What happened to Transglobal ? It is a shadow of its formal self, it used to care about its customers. I sent some documents via UPS Express. UPS delayed them due to "lack of customs invoice", but a customs invoice is not required for documents ! So I relayed the urgency of the shipment to Transglobal, it was afterall the reason I chose the more expensive UPS Express service. Transglobal could not care less, they just said "oh well, we sent UPS an email and are waiting for a reply". Meanwhile the clock is ticking and I can just see this shipment missing its deadline because Trasnglobal are "waiting for a reply" from UPS and have no desire to chase UPS. Secondly, the person at Transglobal said "we have been seeing lots of these problems with UPS". So I asked if Transglobal could recommend an alternative carrier to use in the future .... "oh no, we don't do that, we can't advise". What's the point of Transglobal if I can't rely on your so-called expertise and experience of carriers to help advise ? So, in a nutshell, I have made a promise to myself never to use Transglobal ever again. They are a middleman that adds exactly ZERO value. Yes other options may be more expensive but at least I get proper customer service there.

Usual good service thankyou.

Ayisha Sayeed, you are a star! The customer service from Ayisha is brilliant. We need more Ayishas in our lives. Thank you!

Always great customer service from Transglobal Express. Emily was very polite and efficient at sorting out the issue I had with a delivery. Highly Recommend. Many Thanks Steve

Always helpful and professional. Keeping us notified when necessary. Delivers our big packages quickly too.

Great team at Global Express; everything went smoothly for both collection and delivery

I have used Transglobal express for many years, sending documents to strange out of the way locations and large crates of valuable personal effects to the Middle East. I have always had excellent service. The team are friendly, courteous and willing to help. I love the "can do" attitude. Very refreshing these days. Always reliable and very easy to deal with.

Took a while to sort through my insurance claim, but they fulfilled it as I would have wanted despite circumstances that might have prevented it. I've used them for years and they've always solved every issue I had.

I've done over 300 orders with Transglobal in the last few months and have had the absolute worse experience with their customer service team. No one knows what's going on, they commit to book collections over the phone and then no one shows up - phone lines are not answered and if miraculously you get through- they take up 20 mins of your time so you can take them through the situation again (which you've already done 5 times before) They've lost several of my parcels. The drivers have on 2 separate occasions dropped my packages in the hallway - both times picked up by neighbours and placed in the mailroom. The only benefit of transglobal was the collection facility and now with their extortionate charges, the service is absolutely not worth it!.

I booked a parcel collection a few days ahead then realised it was not needed. I spoke to Transglobal,they were very helpful and the collection was cancelled. I was amazed at the price to the USA, it was half the price quoted by Royal Mail. It may have taken a few more days to get to the USA, but ideal for non urgent items.

Quick and easy change to address - thanks Tia

I have been using Transglobal for many years, the staff are competent, polite and the service is reliable.

We went all the documents, the package was sent back to the sender with no contact no explanation, we had to use another shipper and pay all over again, was an import from italy we arranged via tge