Always professional, efficient and approachable.

I receive great customer service from Sadia Ahmed in the Transglobal Express system each time I reach out and she always takes my requests with huge accuracy and follows up on them until the issues are resolved. Thank you so much!

Great service as usual

I've dealt with Transglobal Express customer service numerous times with some international orders and I must say that their customer service is hands down the best I have ever received! Recently I've spoken with a CS rep called Ayisha who has been absolutely amazing helping me arrange and rearrange collections around the arrival of a newborn! Thank you!

Dealing with the people who work for Transglobal Express is a pleasure. They help make my job so much easier.

I would be VERY WARY of this company. We have had three quite questionable experiences recently which amount to extortion, plain and simple. We as a company have used Transglobal for around 8 years. There are pros and cons with this service but our experience is that Transglobal have always had a slant towards looking after themselves rather than their customers. On three occasions recently, orders shipped using their TG branded service have been returned to us after a couple of weeks. On all three occasions Transglobal have charged us an eye watering £43 for the return (each). For context, these packages have a value of approx £25, with the original outgoing shipping cost to EU at approx £14. Average profit on these orders is probably £10 - £15. That means that in the last month we have lost £130 in shipping fees, on items that cost £6 - £10 each to manufacture. To make matters infinitely worse, Transglobal took it upon themselves to block our account when the first of these £43 bills remained unpaid for too long. I was away on a business trip and returned to hear that we'd not been able to ship orders for two days. Yes, you read that right - Transglobal chose to shut down the multiple daily bookings we make with them in order to pursue one single £43 bill. And they were unperturbed by the effect the shut down had had on our customer service and orders. Effectively we have been given no choice but to pay these "daylight robbery" fees on fear of getting our account locked. It's a perplexing mindset that Transglobal have. They show a veneer of "customer service orientation" but never ever deviate from their well- versed and self-centered script or position. They perpetually double down on any issue presented to them and the customer ALWAYS lands up bearing the financial brunt. We have lost a lot of money through them. Unfortunately we are tied to them for the moment, but if you're looking for a platform to use for your business, just be aware that Transglobal will not value the business you give them, and will bite your hand whenever they feel fit. Best to look elsewhere really.

The response to my query was very fast. Thanks Diane for resolving the issue with speed and professionalism

Service is outstanding whenever I need to call to speak with someone.

Very helpful and quick to respond when a parcel was delayed at customs. I have tried a number of parcel agents over the years and transglobal have been the best overall for the cost/service required when sending parcels globally.

Item Lost by carrier and no communication.

Trusted company with a reputable delivery service

Really quick replies and very helpful staff. Provided a fast solution when I needed it. Thanks for your help Emily!

My most recent shipment (London - Amsterdam) booked through TransGlobal went completely awry; out of a pallet containing 7 boxes, only 1 box was delivered to me. The contents of the sole box that was delivered were completely damaged. The other boxes, as well as the pallet itself, passed through only four depots, but mysteriously vanished without a trace. I have had to send detailed summaries of the exact contents, the value of the goods, and the packaging method for the pallet shipment multiple times to both TransGlobal and TNT/FedEx, supposedly to conduct an investigation into the whereabouts of the missing goods. After providing the aforementioned information, there was complete silence from TransGlobal, and upon following up myself, it turned out that the pallet had been officially declared ‘missing’ by the shipper, TNT/FedEx. TransGlobal did not inform me of this on their own initiative. I have now been in the process of filing a claim for the stolen/missing goods for several weeks and have reported the theft to the authorities. Be cautious when shipping through them; it can become incredibly costly, time-consuming, and deeply frustrating. I will update this review when TransGlobal will process the claim.

First class service, and always the same driver which is good.

Helpful, as always. JT

great and friendly customer service

On time collections & deliveries. Moreover brilliant service! Should you need assistance just call Transglobal & you get through first time with helpful staff!

Great service, great support

Great, reliable service. Same day in many cases for pick up - great

Always good service