Website stock is wrong. It said that the computer I was after was in stock but it wasn't. It has taken a week to get it delivered, when I called no one knew anything. Very poor service compared to the usual mail order companies, I will stick with them in the future.

Good service, fast delivery!

Bought an old-stock item from h2 via their website. Price was good, transaction was painless, and when I contacted them to confirm the delivery date they couldn't have been more helpful. I found the staff very friendly and helpful and when I spoke to them, demonstrated very good levels of customer service. Will definitely be adding them to my list of go-to bike bits suppliers.

Very professional site, fast shipping. Great!!! ++++++++++++

Willing, customer focused and driven more by a service excellence than by money. I would definitely return to this retailer over any other

Very prompt dispatch and delivery. Excellent service

Bought a Giant Road E 1 in early May for a hilly, 50 mile (round trip) commute in West Cumbria. The H2 price is very competitive. It's for an E1 not an E1+. Apparently the difference is in the display, software and lack of walk mode. The H2 website isn't clear on this and I had to phone the shop to ask. Delivery was quick although originally not for the day that I'd asked for. The bike was well packed and only needed handlebars and pedals to be fitted. The Road E1 is ideal for my use. The battery lasts up to 100 miles including 5000ft of climbing which equates to 2 round trips. Over 25 miles it probably saves me 30 minutes and makes hills a doddle. Things have not all been plain sailing over the 450 miles covered so far. The front hydraulic brake quickly faded and then failed altogether. Forums suggest that this is fairly common. Luckily I have a bleed kit. The rear brake is catching possibly due to disc warp. The rear tyre had a manufacturing defect causing a slight bulge. It made things a bit bumpy and yesterday it burst. Unfortunately, it's taken H2 over 3 weeks to send me a replacement. Despite the hills most of the 22 gears are redundant. The rear derailleur is smooth, the front less so especially under load. Apart from these niggles I'm happy. The bike is comfortable and without the electric motor I wouldn't be commuting. Seat feels hard at first but soon breaks in. Changes I'd make may include; slightly wider tyres; 38c, as there are lots of potholes, a strong, stainless steel chain; the original is a bit flexible and thicker, less liable to warp discs.

Great service. My bike arrived safe and sound due the the excellent way in which it was packaged. Calling to enquire about a couple of points I needed clarifying, Matt was very helpful. Overall very pleased.

Excellent company, great value product

Good transaction, I'd have no reservations at all ordering again.

Probably one of the professional company. Fast delivery, fast communication, very happy with purchase. Keep your standards like this and you will be on top. Many thanks guys.

Reasonable delivery time. Free delivery. Can't go wrong.

The service from the shop was good, helpful staff. But I'm afraid to say all this good was let down by your delivery service. Which resulted in what should have been good experience in to a very frustrating one and me taking 2 days off work.

Excellent - flawless service; Bike was extremely well packed and well setup.

Excellent Service. Dealt with Louis Quinton via email. Price matched a competitor and dispatched item in super fast time. Ordered at 3pm and he had it with me by 9am the following day. Spot on.

excellent service easy purchase and well informed form start to finish

good price and very speedy delivery, whats not to like

I previously wrote a "negative" review about a recent attempted purchase with H2gear and was delighted to be contacted with a full explanation and apology. Various factors had conspired including issues connected to a change over of server. Louis picked up my problem and immediately rectified it, finding me an identical jacket and discounting the price by way of an apology. I'm am delighted with this resolution and can't praise Louis enough. Has restored my faith in internet shopping. Thanks you Louis.

Very fast delivery. Friendly helpful staff when there was a small problem, and that was resolved quickly and easily

Ordered a gore cycling jacket online only to receive a email a few days later saying they didn't actually have one in stock & they would refund me.