Caddy responded to us so quickly when we had an issue with the window. They were very communicative and endeavoured to get it repaired as quickly as possible. Cameron, who came to repair it, was also very friendly and took the time to explain things to us as well. I would highly recommend Caddy (and have already in fact).

A great job done by two friendly and professional lads. Very pleased with the final result and will use Caddy Windows again as well as recommend them to others.

Clive was really helpful and easy to get hold of. He explained everything really well and came up with some good helpful ideas for our windows

Jamie was super helpful when I had queries about upgrading my windows. I would highly recommend!

Great service from start to finish. All staff were friendly and highly professional. They have a great showroom which really helped us pick out a door that would suit our house. Will definitely use again in the future.

From start to finish the process has been brilliant. I was very impressed with the showroom and Jamie was very helpful. The quality of my new windows and lovely composite door is fantastic. I highly recommend Caddy Windows

I would advise against using Caddy Windows if you want a stress-free installation to correct installation standards. Please read below before you commit. Ordered 5 large windows and a bifold door at a cost of £7000 through Caddy Windows all the signs were good as regarding reviews etc. Alarm bells should have sounded when the money for windows had to be payed up front for a 5% discount, this takes away any leverage you would have had if you are not satisfied with installation. Never the less unfortunately we decided to go with them as the price was comparable to other quotes and the window locks looked better than competitors. Big Mistake. Day of installation came two men turned up and fitted all 5 windows and the bifold door over 2 days. I let them get on with the work thinking they knew what they were doing and that I had paid for a no hassle installation. About 2 weeks after the installation I was looking at one of the windows thinking that doesn’t look wright, so I removed the trim around the edges of the windows to find not one window had any backfill or foam around them, not one of them was plumb in the opening and not one of them was square. They had not used the correct packers around the frames and had not used enough fixings around the frames they did not adhere to any part of the NHBC guidance for fitting windows. There were scratches to some panes of glass end caps missing off window sills, no drainage holes cut into an addon on bottom of one window the list goes on. The bifold frame was bent by the fitter as he didn’t use packers when he did the top fixings, this led to problems with the top seal on the Bifold door, also he removed the damp course membrane and did not replace it. The two fitters showed an unbelievable level of incompetency and had absolutely no pride in their work covering all their errors with window trim. Also, the quality assurance of their work was non-existent the Boss of the company came around twice while windows were being fitted and didn’t notice any problems so if he didn’t care who would. They had made A+ rated windows unrated, the installation was a complete disaster not conforming to any standard and not being energy inefficient. The opposite to what I had paid for. The windows were not fit for purpose. A week later a service engineer from Caddy windows called to correct problem with Bifold which he did. I now know that the Bifold was fitted incorrectly with no foam around the frame, the service engineer would have known this but said nothing, this is further evidence of lack of competency and honesty he should have said this door is not fitted correctly. Within 2 weeks of windows being fitted I was issued with Fensa certificates, these were for windows that didn’t conform to any standard and were not fit for purpose, I will be notifying Fensa about this. The boss came around to see the installation for himself after I made a complaint and seemed as upset as I was about the standard of work and the fact that the fitter had basically deceived both of us. He agreed that every window and the Bifold will have to be removed and refitted correctly Also 1 new window will have to be ordered as surveyor was miles out with his assessment and replacement panes because of scratches. All the remedial work has now been completed 7 months after original install. During meetings with the company owner I broached the subject of compensation for the stress and time (7 days) I have had to commit to this after all it is the fault of Caddy Windows. The answer was a straight no its in our terms and conditions not to pay compensation. I checked it doesn’t say this and compensation is discretionary anyway. I must say Caddy widows have rectify all the faults to a good standard but it took along time. They are committed to putting things wright which is some consolation.

Avoid . We had a survey and a quote , paid up front then after a ‘final survey’ told me I now needed scaffolding and they wouldn’t pay or even arrange . So back to square one and customer service was off hand and couldn’t care less .

Top notch service from start to finish. I was particularly impressed with the window installers Craig and Jimmy, they were so professional and pleasant to have a round. Respectful, hard working and finished the job to the highest standard. They went above and beyond to make sure that I was happy with the work and consulted me at every step of the installation. Excellent workmanship thank you : )

Very happy with the service we received Thank you in the new year we will get back to you regarding more work we would like carried out on our property and hope we are in a happier place with Covid19. Hope you all have a happy Christmas and a better new year.

We are extremely happy with our new windows and doors we had installed throughout our home. We got a few quotes and chose Caddy Windows. They provided excellent service and results. We cannot recommend highly enough, our home is so much quieter and warmer with the new doors and windows. The guys (Craig and Jim) that fitted them are very professional, their work is of the highest standard and I could tell that they took pride in doing a great job. Due to the second lockdown I was working from home during the installation, but Craig and Jim made the whole process as stress free as possible for me and my cat. They tidied up after every day. If there was a choice of options in the fitting of a window or door they explained each option to me clearly so that I could make an informed decision. The work was done a lot quicker than I thought was possible yet it was done properly too. I can't think of anything negative to say! It was all good, and we are over the moon with our new doors and windows.

The windows are lovely and the fitters were really good

Excellent service from the start to finish. No hard selling, friendly staff, great price. The fitting of the door, was quick and efficient, no mess and working perfectly.

Can not fault the door fitters we had. Craig & Jimmy were throughly professional, helpful & very friendly. Nothing seemed to be a problem for them. We are extremely happy with the fitting of our door. They were so clean & tidy I didn’t have to get the hoover out. For anyone who knows me that is rare! Thank you so much

Great door looks fantastic the 2 fitters were lovley

Quality product, quality workmanship, great price, surgically installed to the house - really friendly people from start to finish. Would 100% recommend. Shout out to Scott and Dave who fitted for us - really appreciated your workmanship fellas, TY!

Highly recommended from quote to installation. Scott & Dave were here for 3 days replacing our windows.polite & professional in their work.cannot fault in any way.superb service. Thankyou everybody at Caddy windows.

We had our patio doors fitted today . The sales team Jamie and Clive were polite and professional. We felt under no pressure to make any prompt decisions. The insulation team Craig and Jimmy were amazing . Not only were they polite , punctual and tidy, they went above and beyond the call of duty to make sure complete satisfaction was met . Overall an amazing experience will use caddy again .

Friendly staff who provided a hassle free service from quote to install.

Amusingly Caddy Windows have insinuated that I was lying in my last review. The email trails and photos are evidence along with the fact that I had actually complained to him personally on this matter to have the woodwork redone for the second time thus "two attempts" Sadly the admin inhouse appears to be lacking, Well done Caddy a charge of defamation can be added to the legal proceedings. Thanks for sharing and making it easier.