My stay was for two evenings. While the facility, the breakfast buffet and the location were great the airconditioning system in my room was broken. The temperature reading was 26 Celsius. I made numerous attempts to turn on the fan and lower the temperature at the thermostat controls but the controls did not respond. The windows were locked shut; I could not open for fresh air. I complained to front desk the first day and the young woman assured me someone from maintenance would look into and address. She said I would be given a new room if it could not be repaired. On day two, nothing had changed. Another woman at the front desk said the maintenance person was away and all rooms were booked. The room was stifling and I woke up drenched in a sweat both mornings. At checkout time the clerk told me I could not receive a discount as I had booked through Expedia. Very disappointing end to my stay in Helsinki!

Service and quality of the hotel at NH Carlton in Amsterdam was very poor. Much lower than the expected 4-stars.

Hotel great. I lost a pair of shoes and the hotel didn’t do anything about it.

sehr schnell beim Einchecken, alles OK Frühstück ab 4 Uhr

Got in in the middle of the night with no fuss. Staff friendly. Excellent spot to stay when you have a long transit time.

I was worried about using galahotels after some dubious reviews and posting, but everything went off without a hitch. It would've been comforting if I heard from gala after my booking; something like "Your trip is coming up, everything is fine, don't worry". However, when I got to my hotel everything was as it should be, and I was happy with the experience and the money I saved using Gala.

bonjour je n'ai pas de facture pour me faire rembourser par ma societe merci de ne pas m'envoyer de publicite cela m'exaspère merci

Easy to book online, although did not receive a confirmation email once hotel was booked and confirmed.

I answered the questionnaire to Arp-Hansen Group and, perhaps I w'll get an answer. You may inform you there. Just know: this experience never again.

Good location. Poor selection of fruit at buffet. Mosquitoes ++ in first floor street side room. Reception staff were unsmiling and abrupt. Housekeeping staff do a great job.

positive expérience

Bukadar kaba bir resepsiyon gorevlisi gormedim tam bir rezillik

we booked a last minute room in Paris as a 2 day escape after out wedding. Gala Hotels accepted booking and debited credit card on the Sunday night. On Monday morning 20mins before we boarded out flight to paris I was emailed saying they cannot secure accommodation and refunded card. I did phone there customer services and it was a scripted answer of we refunded you. I asked if they had anything else and it was a straight no. It ruined what was meant to be a romantic break as new man and Wife as we had to spend a lot more for a hotel further out in a poorer area. to add insult to injury they sent me a 7euro voucher for my next booking. That will never be used. Zero trust in company. I have emailed but no reply. I would never use again and if asked will advise people to avoid at all costs.

Everything with Galahotels was ok

I had a problem with our accommodations and tried to contact you to refund us. I called customer service among other numbers on your site. All of them gave the message that they were inoperable. We were very unhappy with your lack of accessibility. The hotel staff told us that other customers had issues with your customer service. It feels like you’re an undependable fly by night company who doesn’t care about your customers. We won’t use your service again and will tell our friends about your lack of customer service.

I booked a junior suite club with Majestic through gala hotels. When we got to the resort they at first couldn't even find out booking. It rooks hours to get checked in and they apologized that we used a third party for booking and sometimes the reservation gets lost. Then we got told our booking was not for the club it was just the junior suite. But I payed for the club. When I rewent and look at my reservation I saw that it said junior suite as well. I was so confused because there was a big price difference between the two rooms and after doing some research I decided to book the club which was the more expensive room. I was charged for the club price but then my reservation said no club. I looked through my email and I found the original email I received and it definitely said was booking for the club. But then when I go into the booking the club was taken away. I immediately contacted gala hotels and I still have not heard anything back. We had to stay in the junior suite, which was fine. But I'd really like to be reimbursed since I did not stay in the club room, yet I payed for it.

Hat alles prima funktioniert, Daten lagen dem Hotel vor, schneller Check In.

Zeer goede service en het eten is lekker

Only one remark: the document sent as being an invoice is not an invoice... and for business travels this is a problem

Bad service and old hotel