Good experience

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Thought Gala Hotels was a chain of hotels but they are a booking agent based in Turkey. Their UK phone numbers go through to a duff answer machine. They don't respond to emails. Their on-line customer feedback / complaint forms won't let you provide feedback or make a complaint. They made me double pay for a booking because they said the initial payment hadn't gone through. Despite numerous emails from me begging them to refund us the double payment, 6 weeks later I have had NO response and NO refund of the double payment..... PLEASE NOTE the quality of their response here..... get the picture??? Don't use them - there are other booking agents. I'm now looking to contact an Istanbul legal firm to pursue our refund plus costs under the Turkish “Consumer Protection Act” no.6502 for referral to the local borough/city arbitration board.... I'll let you know if we ever get our refund.... happy holidays!

It is the 3. time we stay at your hotel. We like it very much. And we like your humour .when we ask for something! The personal is very nice and helpful. Thank you for this time. Hope seeing you again next year. Many summer regards from the Danish family,

I only booked with Gala Hotels because they were the only site that could offer me a twin room for my hotel of choice - I even paid more for this privilege. When I arrived at my hotel, I was told that Gala Hotels were only able to promise a standard room, and this did not guarantee me a twin, and that all of the twin rooms had been allocated. I am pregnant and ended up having to share a double bed with my mother, which is completely unacceptable for a room which cost over £100 for one night - when I tried to contact Gala Hotels on the day for a refund/to fix the error as advised by the hotel, their phone lines just kept going to a non activated voicemail - this was on every single option. I sent them a message on Facebook asking for an urgent call back - needless to say I’ve heard nothing from Gala Hotels since. I will not be using their service again.

Made my 18th birthday very special.

Tienen buenas ofertas. Pero hace un més y medio cancelé una reserva para cambiar las fechas, al final hice la nueva reservación, ya regresé y aún no devuelven el dinero... Y cada vez q escribo me dan un plazo q no cumplen. Por lo demás está bien pero cómo lo voy a seguir usando si ya no confío.

We went very well with the Hotel Divesta, great location, rich buffet breakfast, friendly staff, spacious and comfortable room. I would recommend it to everyone. Thank you galahotels.com for your attention to choise nice hotels.

Customer service is non existing...will never book with them again

First time using gala , even though Got charged hotel immediately and could not reach a representative via phone to confirm my reservation as there customer service line was not working anytime I tried it “ voice mailbox full” withball that said I had my concerns. With that said I had absolutely no problems at hotel and reservation all went smooth and hotel excellent as always.

When arrived at the hotel the check-in was very fast. We checked in very late, so the first thing we wanted to do was taking a good shower. Unfortunally there was no cold water due to a leak somewhere in the street. The receptionist didn't told when we checked in. Hotel didn't managed to do something about it. We had to ask for water by ourselves. In the morning the water wasn't fixed yet and we cannot take a good shower. With these temperatures from the previous days it wasn't not so welcome for us. At the end of the morning it was fixed. We had several times problems with our hotel key. We stayed 4 days (3 nights and had to go multiple times to the reception to update our key. That's kinda frustrating. The hotel lobby is nice, looks good, but the passthroughs are to dark and shady.. look's like a sexclub and it's not so cozy. hotelroom & bathroom are great. We didn't use the breakfast service as it too expensive (€15). Location of the hotel is great!

I am still waiting for a refund for two cancelled reservations in March 2018. I have repeatedly approached galahotels.com and they have still not refunded me the €246 for one reservation and €211 for the other. It is now four months since I cancelled those reservations and the company has still not refunded the money.

you charged 5 euro each, for breakfast. at the hotel breakfast was 4 euros at desk

Breakfast not before 8.00 am .... really unusual and disappointg !!

Nice hotel and great staff. Food was reasonable for this type of hotel and the hotel was happy to accommodate my small dog although charged as an extra. They were happy to turn on the TV in the lounge to watch the World Cup! All in all happy and will stay again.

Lovely hotel made to feel very welcome and great choice for breakfast I would definitely stay again x

Staff could not be more helpful, just what I needed while attending a conference.

Buen hotel calidad precio. Ideal asuntos trabajo. Recomiendo

It was all quite smooth. I would of liked a couple more emails regarding the booking being secure.

We chose GalaHotels as the agent with which to book our hotel because they were the only ones offering a transfer from the airport to the hotel included in the price. This was an ideal option for us as we knew we would be very tired on arrival (in Cuba) after a long transatlantic flight, and we just wanted to get to our hotel as quickly and smoothly as possible without any hassles. Unfortunately, the tour representative who was supposed to meet us and perform the transfer never materialised, apparently they went bust some time ago. Obviously this caused a lot of confusion and difficulty at the airport: long delay due to waiting; language/communication problems; finding a trustworthy alternative; negotiating the price (and exchange rate as we had no local currency), etc. This was more or less the opposite of what we expected and actually what we hoped to avoid. The precise reason we chose GalaHotels completely vanished! We tried to phone several of the contact numbers given once we arrived at the hotel, none of them were answered - only answering machines. Therefore, I cannot recommend GalaHotels to anyone as we were completely let down.