I really love ordering from Revolve, I have got lots of items I really wanted I can't get in the UK. The shipping is so fast and reliable, and if I have an issue with an item or the box for whatever reason customer service is always very helpful and efficient. One of the few places I genuinely really look forward to buying from.

Was a bit sceptical after some of the reviews but they had the Tower 28 spray my daughter wanted for Christmas that I couldn’t get anywhere else. I placed my order Wednesday 11/12/24 and have just received it this morning Saturday 14/12/24. I did pay for express delivery. Great service will definitely use this site again

Nemt med forsendelse samt levering. Slap også for tolden. Og også problemfrit med returnering. Kan helt bestemt anbefale at handle her.

Absolutely furious with how Revolve has handled my situation regarding a lost return package. Despite being a massive company with the resources to resolve such issues, they have done nothing but pass the blame and leave me, the customer, stuck in limbo. I followed their return process exactly as instructed, using the return label they provided and their chosen logistics partner, Homerr. When the package went missing, Homerr confirmed that only Revolve could initiate a package investigation. But instead of taking responsibility and starting the investigation, Revolve outright refused to help, claiming they couldn’t act because I filed a chargeback with Klarna. Even Klarna has told me that no further action is needed on my part and that this matter needs to be resolved between Revolve and Homerr. Yet Revolve continues to ignore their role and refuses to collaborate. Their response? Initially, they told me I couldn’t make any more orders until the issue was resolved. After I pushed them to do the right thing, they offered me a 15% discount code for my next order—as if making another purchase would somehow fix this! All I wanted was for them to take responsibility and follow the clear advice given by both the logistics company and Klarna. This is not what I expect from such a well-known company. Revolve has all the resources and ability to handle this, but they refuse to take accountability and instead leave their customers hanging. This experience has completely shattered my trust in their service. If anything ever goes wrong with your order, don’t expect any help from them—you’ll be left to deal with everything yourself. Save yourself the stress and shop somewhere else, where the company actually values its customers and takes responsibility for their processes. Revolve’s behavior is disgraceful.

My review was for Revolwe (a company selling surfing equipment), not Revolve. There may be a few others who made this mistake. I've edited this review because I never had any interaction with RevolVe. I just put 5 stars out of kindness for my mistake. Please see my RevolWe review. It's under revolwe.com

Received wrong item and they didn’t have it in stock anymore. Very disappointed.

I love that they offer things in europe we cant really get anywhere else. I have bought a lot of times and had always a really good customer service but they last so much in getting the returns. I have waited more than a month for my order to be refunded and they dont take responsability. They make you sign a "lost package" document where says that if this happens again they wont refund you anymore. Its incredible how they put the responsability to the client. Not any company I have bought from has done this to me. So I dont recommend buying here.

I love this site!!! They have wonderful customer service as well!!! :)

TOTAL SCAM, BUYERS BEWARE. Placed an order 4 days ago, confirmed my email and answered phone call verification call within minutes of the order. Order still on hold, not shipped. Called customer service and they said even though the transaction cleared my credit card, I would need to place a second order using PayPal So I can be charged twice, really?

I made a previous order that wasn’t delivered so this time I put instructions only to deliver to me and my phone number but the courier didn’t listen! Revolve is saying because they refunded the order last year, they won’t this time, what does that have to do with your courier losing my bag! Then they ignore my request to log a formal compliant

I am British but based in Italy and was shopping for an occasion dress when I decided to try Revolve for the first time as I was impressed with their inclusive prices (no extra customs/taxes), free delivery and returns. I had to call their customer services a couple of times as I had an issue with my bank authorising the payment (not Revolve's fault) and each time they answered the phone quickly and were friendly and helpful. Delivery was quick and reliable through FedEx. I didn't end up keeping any of the dresses because they were too big (my fault for ordering the wrong size) but returning was easy with a preprepared returns label provided my Revolve. I'll definitely order from them again!

I tried to purchase the Marc Jacobs tote bag which was priced at R5700.00 but when I made payment the transaction amount was R9775.00 I will never order off this site again.

Very high level of customer service. Have shopped with them for years and should any issue occur they are always very speedy at rectifying it, someone answers the customer service number within 2 mins, and the process is very easy. Today I was sent the wrong skirt, after notifying them they sent the correct one immediately (before I had even returned the other one) and also refunded me 10% of the cost as a good will. Free returns label inside the package also. Refreshingly honest and easy to deal with company.

Revolve is my absolute favorite site to shop for many reasons. The product selection is fantastic, shipping is crazy fast usually next day and I live in Canada, returns are SO easy, they’re absolutely trustworthy and have the best customer service ever. Whenever I’ve needed assistance they’re lightning fast, effective and the whole experience is so customer-friendly. I felt compelled to write this review because shopping with other retailers is never as great as with Revolve and I often find myself thinking “Revolve would never do this” when I encounter less than stellar customer service elsewhere. Revolve has got it right! My favorite site to shop for good reason ⭐️⭐️⭐️⭐️⭐️

Last week, I placed an order using a 20% discount code for order B276217914. When the item arrived, it was too big and didn’t meet my expectations. The next day, I tried to place a replacement order, but the system wouldn’t allow me to proceed. Frustrated, I decided to try again the following day, only to find that the discount code was no longer valid. I reached out to customer service, explained the situation, and asked for assistance. Unfortunately, they were unwilling to honor the original discount and only offered me a new 10% discount code—which, to make matters worse, wasn’t even applicable to the items I wanted to buy. This isn’t the first time I’ve encountered issues with Revolve. On a previous occasion, my order was lost and didn’t arrive in time for a wedding I was attending. I was extremely disappointed then as well. When I contacted them, they once again provided me with a discount code that didn’t work. It’s so exhausting to go through these issues every time, and I am very dissatisfied with their customer service and handling of problems. It seems like they are consistently unhelpful when something goes wrong. Very disappointing experience overall.

Fantastischer Kundenservice. Da können sich andere Unternehmen ein Beispiel nehmen. Es gab eine kleine Unstimmigkeit bei meiner Retoure und Revolve hat sich sehr schnell und ohne Komplikationen darum gekümmert. Vielen Dank! So macht Einkaufen Spaß!:)

I ordered something from revolve and it's asking for ID pictures and pictures of my CC? I emailed them to just cancel the order and nothing!!! No response! After a ton of emails! I'm ordering for Mexico so I can't call thair 1888 number! DONT SHOP HERE

Great customer service. I ordered some trainers to the UK but did not realise the website was US based so the sizing is different. I used the what's app chat option (great feature BTW) and within 5 mins my order was corrected to the size I need, the sales representative I was connected to was brilliant and dealt with my issue immediately..... Fantastic service =)

#B272014309 most amazing customer service. After not receiving a parcel that stated delivered I sent an email and within 5 minutes customer service call me direct to apologise and send out another item. Never have I received such faster and good customer service

I received my dress on 6 of August, i returned the dress to carrier on the 24th and was received by Revolve.com on the next day. After multiple followups they decided to ask for the return shipping tracking number on the 11th of Sept!! (which means the dress has been already received but they were unable to relocate it) The dress has been in their custody for the 23 days and then informed me that the dress has stain. 23 days!! They don’t know where they inspected it in which country. They refused to give me pictures. I’m so mad and frustrated. I have contacted more than 17 customer representatives everyone of them is saying something contradicts the next rep. Horrible website