I have found that my claim has been dealt with quickly and fairly, they have kept me updated all along the way and the people I have spoken to have been really helpful. I am really impressed.

IfI have cancelled my DD..it stands to reason I no longer want the policy…DO NOT RING ME UP ASKING ME A MILLION QUESTIONS! I do NOT like being harassed!

Dealt with promptly and kindly

Dealt with claim quickly at a difficult time

We've insured our dog with 4Paws since 2018, but over the past couple of years, we've seen a shocking increase in premiums. What started as a £250 policy has now risen to over £1,200 at the latest renewal. In those seven years, we made just one claim—for £360, which was actually less than that year’s premium. In total, we’ve paid around £4,000 in premiums, yet this extreme price hike suggests that 4Paws has little interest in insuring older dogs, even those as healthy as ours. This became even more evident when I obtained an alternative quote for just £450. Expecting to negotiate, I called 4Paws but was bluntly told they wouldn’t lower the price at all. Instead, they simply warned me that switching insurers could mean losing coverage for pre-existing conditions—essentially leaving me with no choice but to accept their inflated pricing. It's disappointing to see a company price out loyal customers, especially responsible pet owners who have made minimal claims.

Disgraceful - won't refund premiums taken after policy ended, very high handed approach to customer service

My claim was settled quickly.

Extremely helpful, in what has been a complicated claim!

Helpful staff. Quick response to claim form request and prompt settlement.

I am extremely disappointed with 4Paws and their misleading practices. A few weeks ago, I received a renewal notice quoting my annual premium as £426, with the email stating, "For information, last year’s equivalent premium was £403." This suggested an increase of only 6%, which seemed modest and reasonable. On this basis, I decided to remain with them and did not feel it necessary to obtain alternative quotes, trusting that the information provided was accurate and transparent. However, today I received the renewal paperwork in the post, and the quoted £426 translates to £36 per month. This is significantly higher than the approximately £27 per month I have been paying, equating to an actual increase of 33%! This means the renewal letter completely misled me into believing the increase was far smaller than it truly was. I strongly object to companies that rely on deceptive communication to retain customers. It is unacceptable for 4Paws to misrepresent information in this way, especially given the already rising costs of pet insurance. I have since moved to a different provider and would advise others to review their renewal offers carefully before deciding to stay with 4Paws. This is a company that clearly cannot be trusted.

Very easy the vets dealt with the claim and paid direct to the vets very happy

Unfortunately I have had to claim twice for 2 off my cats in the last 2years and on both occasions this company have dealt with my claims professionally & quickly would highly recommend this insurance company if looking to insure your pet, sadly they both died through there illnesses but without insurance there was no way we could have afforded to try and help them overcome there illness

Very easy to deal with. Assisted with queries and helped resolve our problem quickly.

They will charge you inordinate monthly amounts for comprehensive insurance but will not pay anything out unless they get a full clinical history from birth. I brought my pup to UK from Portugal and they haven't been able to contact vet from when we were there so they have closed my claim. The issue happened here in UK (very obviously), but they for some reason need the clinical history from 10 years ago that has nothing to do with her present condition. They have taken thousands from me for the past few years on an empty promise. This was the only claim I have ever made because she needed surgery and they are refusing to support. An absolute scam of a company.

Great insurers who really seem to care about our fur babies. No problems with claims and prompt settlements

Quick response and lively call from the company.

Have all of life covers .. after excess always paid out without any issues .. premium is £50 per dog per month at age 5 and 7 ..started at £10pmonth per dog at age1 …. claimed £4K last year

The whole process was simple and the advice I was given my the team was excellent. I was worried about claiming but the team there made it really simple, and stress free. Thank you so much.

I didn’t deal with them,, my vet did.

4Paws were very good when I had to claim from them.