I made 2 claims for my vet bills, one for the day care and then a second claim for the night hospital. Both were dealt with quickly with no fuss. I received a text to say they had received the claim and then another to confirm the itemised settlement. Very pleased and have renewed for another year!

Overall a very good company have not had any issues. Our claims are always paid super fast and communication is good throughout the process claim.

Unfortunately we have had issues the last 2 claims we have submitted. The first one took months before they finally decided to pay it and the last one we have just put in has had deductions taken off that have never been deducted before, there doesn’t seem to be any consistency.

Took my KC Cavalier to the vets recently and after so many tests and medication she had to have her Spleen removed, I rang 4 Paws Pet insurance up explained to them what was happening they sent me a link to print off the claim forms, the vet filled them out sent them off and 4 Paws settled with the Vets without any issues, I would recommend using them to family and friends.

Insurance claim reviewed and paid quickly with no quibble.

After the insurance claim papers were submitted I was kept informed by email every step of the process, and my claim was dealt with very quickly and professionally.

Our claim was handled professionally and quickly, with regular communication throughout.

I have been very impressed with 4Paws. Our westie had issues with his joints and 4Paws has been very prompt with covering all of the bills of scans and appointments. So far the service has been great and I would recommend them to friends and family.

Recently my cat had her back leg broken in a fox attack, I had to take her to the vet hospital and then onto the surgery, so there were 2 claims, 4Paws as always made the process very simple, hassle free, everything was explained in the emails sent to me

Excellent customer care. All the team are helpful and take their time to listen to you and answer your questions. Well done 4Paws you provide a brilliant service

The service from 4Paws has been a great experience. From pre authorisation to payment for an operation direct with my vet has made what has been a worrying time easier by knowing that 4Paws quickly dealt with any inquiry and refunded any payments I had to make during the claim.

Very happy with the way they deal with my claim.

I can honestly say this is the worst Insurance company I have ever had the misfortune to deal with. I had insurance with them for nearly 4 years without making a claim. When my gorgeous little Yorkie needed treatment & surgery I put a claim in. That was November 2021. They refused to pay any of the claim at all in December so I then appealed. I heard nothing until April 2022 despite ringing them frequently & emailing them. They kept telling me it was being looked in to. I eventually got a response at the end of May upholding their decision & saying the condition could have been present from before I had my little lady & it should have been dealt with then. They knew she was a rescue dog & knew she had had a full medical when she came to me which did not flag the condition up at all. When I eventually had a sensible gentleman phone me & explain their reasons for refusal & I explained the situation to him he was so sympathetic & courteous & admitted that they would find many a reason not to pay out. He admitted that he has not insured his pet with them even though he works for them. I think that says it all.

Recently I had to make quite a large claim for my cat's vet treatment. The experience I had with 4Paws was exemplary. There was clear, regular communication throughout the process and the claim was paid in full really quickly. Would thoroughly recommend 4Paws.

Fantastic people who work there. Helped us out big time with our dogs. Great company. Thanks again

We’ve never insured any of our dogs in the past. But when lost our 2 dogs to cancer within 9 weeks of each other we decided to insure our new puppy. Within 3 weeks of the new pups arrival she fractured her leg which involved surgery and multiple visits to the vets. 4paws insurance covered all the cost without any hassles and 4paws update us frequently on the progress of all the claims and Reimbursement was prompt. Thankfully Tilly is back to her lively self. I would highly recommend 4Paws pet insurance to anyone.

My dog bleu became Ill very quickly and was really worried!! I was so extremely happy with the service!! It was sorted very quickly! So I just concentrated on bleu getting bettter!! Would recommend 4paws. Thankyou😊

We’ve been using 4 Paws for approximately 3 years now and unfortunately had to make 3 claims, 4 Paws has exceeded our expectations in terms of support and the extreme fast response time in settling costs

Fantastic service very swift and efficient, phone staff very knowledgeable and friendly super helpful.

My policy renewal has just landed and despite not having claimed for my pet all year they have STILL increased the renewal by an additional £316.23!!! This is based purely on the fact he is getting older - how outrageous, I haven't made a claim but he's going to be 11 so I'm paying more for them to mitigate the risk even if I dont claim! I won't be renewing OBVIOUSLY!!!!!!!