Finally a reply - what joy, there are people there! Unfortunately they neglected to answer the 2 very simple questions that I asked of them I wonder how long it will take get another response ************************************************************ 7 emails and 3 contact us on the website and still no reply Hi there Regarding Sixt Rental Agreement number 9483015927. After having my credit card overcharged by 318.16EUR without communication (this has been refunded now) I have sent 3 emails, without reply, asking for the name of the rental agent who served me at Dublin airport on the 19th February and how to contact the complaints department. I was lied to and mis-sold at the rental desk and I'm extremely dissatisfied with the rental experience. I'd appreciate the details requested above please Many thanks Neal Clementis

Incorrectly guided to a non-existent shuttle bus to collect our hire car by Sixt, we eventually found our vehicle. After our return. E350 was taken from my card- the vehicle was acknowledged by their staff working on return reception to have been in the condition it was taken in, and was full of fuel too. Another case of unwarranted deductions from a car hire company. The facts speak for themselves. Hopefully the credit card company can sort it out.

Avoid at all costs. Do not use. Dublin airport. Will happily rob you off however much they want. DO NOT USE. Companies should not get free reign to charge your credit card whatever they feel like for no reason whatsoever. No damage done to car.

Horror story, arrived tired and late from flight, last thing you need is get additional sh**t to get the car you've reserved. If I wanted to get the car I had to pay "basic insurance package" (CDW + theft) that *surprise!* doubles the reservation price. Supposedly this is "compulsory" (even though the clauses in the contract state it clearly as optional) and was not included in the reservation: how can the web allow to make a car reservation without an insurance that is compulsory?? It'd be like reserving a car without wheels, and then charge you extra for them. They set the perfect trap, if you cancel you lose all the reservation money, plus being late and tired is the worst time to look for alternatives. Lets say this bad start spoiled my trip to Ireland, plus I spent all my travel days sh**tting myself what other scam they would come up with in the final invoice, since they keep a deposit of 2000€ + 100€. One of the reasons why I chose Sixt was because I could collect and drop the car directly at airport terminal as stated in the reservation: no shuttle bus. However, I was instructed when I picked up the car that if return time was before 17:00 pm I would need to drop it at Sixt compound outside airport and get the shuttle bus: another breach of contract. On a positive note, the car was fine and quite new, nothing to complaint about it. Never again Sixt, cowboy run operation.

Rented a car out for just 3 days in November 2021 which ended up being much more expensive than expected. Firstly you have to put a €1,500 deposit on your credit card which was not mentioned at all when booking. As we didn't have a credit card, they told us that the only solution was to pay for full cover (another €90) which we had no need for given that we weren't planning to drive very much. Also had to pay €100 out of the blue which apparently we would receive in full on the return of the car. However only received €45 of this back as we did not fill the car back up with fuel (maybe this is common and I should have known but they could have at least told us). As we didn't follow this they added another arbitrary €15 charge on. I won't be using this company again when I return and would recommend for others to avoid.

We booked a 19 day rental in Ireland for Sept 2021. Not being sure about how long it would take to clear customs and immigration, we booked for a 10:00 AM pickup and a 10:00 AM return on the last day. We actually picked up the car an hour earlier and returned the car 2.5 hours earlier. In other words, less than 19 24 hour periods. Sixt charge us for an extra day rental because we picked it up a hour earlier than booked, while not giving us credit for returning it earlier. Their customer service has been totally non responsive, though we did file a complaint through Expedia / AARP. There were several issues with our rental car: key fob battery was low, tire air pressure light was on the whole time, return area was closed when we arrived at 7 AM with no signage (directing to return at terminal parking garage). On the good side, they did let us waive CDW with a MasterCard and rental rate was competitive.

This review is specifically for the Sixt branch in Rochestown Avenue Dublin. The staff there have always been great to me. I've been assisted by Elaine on a few occasions and she is brilliant! So friendly and a great person to talk to - always so helpful and it's a joy every time that I meet her! Last time, I was served by Stephen - again, he was also superb! Really great guy! Wonderful customer service! This branch is the only one that I use and they are terrific! I look forward to using them again!

Absolute dishonest Cheats. Have been done twice in recent times, since August by them for so called "damages" that we did not cause. Apparently the damages were scrapes down to primer (which were barely visible on the pictures provided) that we 100% did not cause. On one occasion, when inspecting the car with a rep before taking it out, he reassured me "those are superficial, don't worry about them". More the fool me. Having given them the benefit of the doubt I went a second time. I should not have had such faith. Will absolutely never use them again and recommend avoiding them if you can. They take advantage of you and the fact they don't review the car with you at drop off, too busy we were told and we were getting a flight. No need they said, then they hit you with barely visible scratches and charge you EUR500. Never again. Sickened.

as per other reviews, Sixt were scamming us and trying to squeeze us for every cent the moment we walked into their office in Pisa. Firstly the usual insurance add ons, then trying to charge us extra for the car we booked as it was automatic (no manuals in stock) etc etc. we returned the car 9 days later , as it was received, and were told all was good. 5 days later we got an email claiming we had damaged the car and requested 400+eur. i requested photos. these took 2 months to come through. Even after ther 5 days it took to sent intitial email car could have been damaged by staff when being parked! we refused the claim, then next thing got notification of a traffic violation (just a letter on sixt paper, no description of the violation or where it happened), i requested a copy of the violation, this never came and money was taken. SIXT ARE SCAMMERS AVOID AT EVERY COST.

Shane was very helpful and pleasant . We thoroughly enjoyed our experience and would highly recommend this company . Karen from Scotland

Hired a Golf out of Dublin, had 65,000 miles and scratches and damage all over it. Despite having CDW Sixt took £700 off my card over 1 month after we returned the car. Called them, no answer, emailed half a dozen times no reply. Have tried to pin damage on me that absolutely wasn't me. Pathetic shady incompetent organisation, avoid at all costs. Now have to take it up with Barclaycard

Really great service from Stefano Brenelli when collecting the car and then by Miss De Salvo whne we returned the car.

Hello,We hired a car in August for 1 week 23until/30/8/21. at Dublin Airport We were helped by “Ray” who explained everything very well! We decided to change the car given ,for a smaller car,and that was quickly arranged by “Adam”.Later,having a query about returning the car,”Jan” very nicely,listend,to us,and explained . All in all,we are pleased with the service from Sixt,as always! With friendly greetings,Anna,Tim.

Incredibly rude staff - at least be polite! Literally kicked out in the rain, including a pregnant woman who was travelling with us with nowhere to go. No help to get taxi - what kind of company would kick a pregnant woman to the road in the soaking rain?! Theyre not even at the airport - theyre a walk outside on the opposite side of the car park. Anyway, all cases/bags got soaked and one of our phones doesn't work now. Absolute scummy service - don't understand how they still get business. Staff had probably double booked my vehicle/knew they could get more money by hiring it out on the spot that day - so made out I didn't have the right documentation even though everything was confirmed on the phone the night before - 1 x UK Drivers License and 1 x Govt ID Card. Wouldn't even transfer the booking to wife who had license and passport as apparently "no vehicle is actually available". Left without a vehicle so all plans went to pot. *No Response from customer service email*

Nous avons réservé via wisecar une grande berline type passat avec boîte auto, à un prix élevé pour assurer la qualité de la prestation. A notre arrivée, on nous a proposé un petit suv en boîte manuelle ! Après protestation au guichet et un long moment d attente, nous avons fini par obtenir une vieille soda octavia en boîte auto. Bien équipée, mais on nettoyée et avec pneus très usagés à l avant. Très dangereux sur les petites routes humides irlandaises. (Photos disponibles). Nous ne réserverons plus chez Sixt, et avons un gros doute sur la prestation engagée par wisecar...

I would give zero stars if I could. My sister reserved a car and paid in advance yet when we picked up the car we were charged twice as much. They insisted we get insurance even though it was covered by the credit card. What a scam. They know you can’t do anything because you need a car and it is especially bad for tourists coming from the United States who are tired and jet lagged. Do not ever use this company

It's a Trap, we paid 200€ supplementary fees compared to the original price !😡 They refuse to take credit card with 'debit' written on it with no real justification. And if you are under 25 yo you have to pay 39€ per day, which is not indicated on the website !

If I could leave no stars I would. Terrible customer service which ended up costing us double the rental fee, with unsympathetic, sarcastic and rude staff. We will never hire from them again and I recommend that you don’t either

I rent a car for 6 days, I'm happy of the people at airport when I took the car. The rest is a mess... To return the car they only open the parking à 5:00 The first flight in Dublin airport take of at 5:30, how to get it if you wait to the parking opening? So, they put a panel on the door and ask to return the car at C area in terminal 2. But this area is never indicated near the terminal. Finally I left the car in the parking of terminal 2. After my flight I try to contact sixt at the airport to explain them where is the car, I've also send an email, but it's impossible to directly contact them. Finally I get the "Customer service" on call who start to play a Tennis game in which I'm the ball ! None was able to say "okay, I will dispatch you to someone who can forward your message to Sixt airport...". Now I see that those crooks have taken 100 euros more on my account without any explanation. I've finally found the invoice on the internet website. They charge me 79 euros for a free for prepaid fuel. I never request this prepaid fuel in my original contract !!! I only made 87 km with the car in 5 days and those FCKG CROOKS took 79 euros !!!! It was my first time with Sixt and the last time !!! Of course I don't recommend them !

Service at the desk was alright but I was charged 100€ Fuel deposit which was never refunded to my account. It’s been more than a month.