I ordered from garden essentials over the bank holiday weekend after finding my chosen product cheaper with them than elsewhere online. By the Tuesday evening the garden furniture had arrived and was easy to assemble. No problems at all.

I had already purchased a 50m garden hose from B&Q which was totally unsuitable. I returned the item and then went online and ordered my garden hose from Garden Essentials. This arrived Freepost within 3 days and is everything that I expected.

i had several questions about the ordering process and received prompt, useful replies. the delivery was very quick. however the product wasn't as great as it seemed on the website: the air mattress was impossible to inflate, and as a result generally useless. I ended up throwing it out.

We have an allotment and always start seeds off in the warmth at home - only problem is the seedlings grown on the proverbial 'sunny windowsill ' lean towards the light and get leggy (hence weak). The Grow-Light is miraculous, producing strong upright seedlings that grow into healthy small plants in no time at all. Makes you feel like a real pro! We turn it on first thing in the morning and off at bedtime. The unit is actually quite attractive (I looked at several more industrial type things but wouldn't want them in the house) and I was delighted to find the very same Grow-Light I wanted at Garden Essentials at a much lower price than elsewhere. I also got the self-watering tray and would recommend that to anyone considering this product. Delivery was fast and free.

Arrived on time.

I ordered a number of items, many in 'essentials' packs that represented excellent value for money. The items are budget items and some are not of the best quality but still make good 'starter' tools and enabled me to be fully kitted out to tackle my rather overgrown garden for a very cheap price. One of the boxes arrived slightly damaged from transit and one small weeding fork had consequently been lost. This was quickly resolved with no hassle at all. Overall I was extremely pleased with the value for money and the customer service.

Items are good quality good price good service

I placed my order for lay z spa on a Sunday and, it was delivered on the Tuesday . The service was excellent and, I will definitely be purchasing More items from this company . Thankyou. Great service .

The rake arrived as described; an excellent addition to the garden shed, with the usual quality of Wolf tools

We ordered two of the excellent pop-up netting, but received two deep beds which are the base unit for the nets. Fortunately it was put right before my birthday.

We ordered a Ratan Sofa set which was delivered next day but unfortunatly arrived with two damaged parts. Within 48 hours of reporting each part a replacment was shipped and delivered to us. I was expecting weeks of problems getting the faults replaced but all it took was an email, photo and 48 hours. 10 out 10 to Garden Essentials and SunTime

The products were ordered they arrived promptly and are now being used. What more could you want?

Very impressed with the large vegtrug. Arrived promptly, straight forward to assemble. When unpacking, unfortunately a couple of the plastic feet were missing, however after e,mailing the company they were promptly dispatched. Good service, and great product.

The obelisks we ordered were of excellent quality. Garden essentials are an excellent company as well as being cheaper than local garden centres

They were the cheapest online for the products I needed and they delivered very quickly.

Good quality product (gravel trays for the greenhouse), competitively priced, arrived on time, well packed. What's not to like?

good quality goods and fast delivery

Ordered my plants online - delivered in perfect condition on the day promised. That's all we gardeners could ask for.......... just perfect. My plants are now growing extremely well and I am completely satisfied.

I placed a order with Garden Essentials and was extremely please with the service I received. I found them to be the cheapest online, nice and hassle free experience I will be happy to recommend them to my friends and family. I will definitely be visiting them again!

Appalling service. There was no communication about the first order I placed and I had to chase it up. It was subsequently sent to the wrong address. Having discussed this with a member of staff I thought I'd give them a second chance and they have let me down again. This time the courier claims to have attempted delivery and I was at home all day, I work from home, I received an email from them asking if I want a refund. It's been 3 weeks of time wasting and empty guarantees. They are cheaper yes but really there is no operational process or good customer service. Save yourself a massive headache and shop elsewhere. To be clear your response(below) while appreciated is inaccurate. You failed to deliver the original order in the required time. When I contacted you about this a member of your team agreed to despatch it to another address as it was a gift. It never arrived at either address and when I returned home I discovered you had tried to deliver it to original address. In terms of the second order as we have discussed by phone I was at home all day and why would I refuse an order that I have been chasing for some time now? Your courier simply went to the wrong address - end of. I am grateful that finally the order arrived this morning but saddened that I had to resort to posting a comment on line to get this resolved.