Ethan was very helpful and polite and helped me through the medical questions for myself and my husband

Easy to research premiums for various travel options (dates and destinations) and to save quotes. Then you choose which you want.

Bethany was very friendly and most helpful.

easy to do and helpful person on phone.

Great customer service. Quick and very efficient!

A sympathetic & efficient service. Providing all is well if I should call on yr services whilst away.

Renewing my travel insurance - after a lapse of a few months - I found the experience to be clear, concise and expedient. Thank you. DO NOT ADD MY NAME

Excellent Service throughout , clear when going through the health screening.

Very efficient and helpful

The advisor I spoke to was very nice and put me at ease

I discovered the day before my flight that my cover had expired I was able to renew quickly and simply for peace of mind, even on a Sunday .

Fast and easy- good customer service.

Easy and quite quick procedure. Clerk had lots of patience in obtaining the information required from me! Second clerk (male this time) before taking my payment, went through the cover in great detail again with a degree of genuine patience - this was much appreciated.

Easy to find your way through the website, even when you have issues it is easy to make contact with the customer support team and they are really helpful.

Very helpful agent dealing with my call. Took my health details accurately, understanding the related issues and providing explanations of complex questions when asked for. Free Spirit can provide proper cover where others can't - albeit at a price! (which is why I can only give 4 stars, rather than 5).

Helpful member of staff. Best quote I received.

Insurance cover was easy to book & reasonably priced

Very helpful and efficient, thank you

Very helpful lady

It included the most important question which is ‘would your doctor approve of this trip’