So easy to understand. Ticks all the things I need.

Quick application process and reasonable and realist prices. Will definitely use again.

I had no problem renewing my travel insurance online.

Easy to use web site, fantastic prices even with multiple declared conditions. Fast easy purchase.

Excellent advice and service

Very helpful advisor. Medical conditions covered. Airline disruption covered. Policy included cruise cover. A pleasant experience as opposed to other companies contacted. Telephone can be busy but company will call you back.

Very helpful and pleasant on the phone, not used the insurance yet but impressed by sales team, and all docs easily available online

Efficient and pleasant to deal with.

I think the very pleasant Tricia at Free Spirit, who guided me through the questions with understanding, professionalism and humour, and made it a pleasant experience rather than a chore. Of course the reasonable price was a factor

On line booking was quick and efficient .although the cost had increased over the previous year not unreasonably so.

The telephone assistant was helpful and proactive.

Efficient & quick. Easy to understand. Excellent personal advisor.

Being very well treated by a very efficient person and having given time to explain my requirements,

Purchased via telephone and had a clear and easy to understand call handler who was able to confirm questions re pre existing medical conditions and cover.

I like free spirit as they offer travel insurance for those of us with complex health conditions to travel abroad. They made my experience booking with them as straight forward as it could be at a decent price given the medical conditions etc. I feel very reassured I can now travel with more peace of mind thankyou!

Ease of contact --no long waiting to get thru. Efficient patient operative combined with a friendly manner. She phoned back next day exactly as arranged. Excellent price and cover.

Efficient and polite

On line quote was straightforward. Followed up by telephone which was friendly and efficient

Really helpful and fast service over the phone by Paula.

Efficient review of my medical issues and general T&C for insurance leading to immediate quote.