Katie on customer service was very friendly has a very good telephone manner spoke clearly was explained the policy for my insurance very clearly as well very happy with my service I received.

Very thorough, considerate and helpful young lady to whom my wife spoke, with occasion interjection from me. Well explained policy details.

Easy to navigate and input information. Great value for money.

Very competitive pricing and easy to use web site. Very good for seniors with medical problems

I am a returning customer as I find the whole process to be efficient and professional. The website is uncomplicated and the policy is value for money.

My elderly parents experienced an issue with their policy 2 days before they were due to go on a cruise. The Free Spirit team were really understanding and helpful. They went above and beyond to sort out the issue for my parents. They were friendly, understanding and professional and I would highly recommend.

Have found it difficult to log in to my account - and the policy details are more than 30 pages. Otherwise, pleased I have got my Annual travel policy with free Spirit.

Phone reception poor.

I have used Free Spirit for several years and always found their travel insurance comprehensive and good value/competitively priced compared to other insurance companies.

Nice and easy to use and great price. Will use again.

Was fairly easy to complete and happy with quote.

Helpful advice

This is the only insurance company I could find n the UK willing to offer m travel insurance for my volunteering work in Uganda. My age and existing medical conditions limit my length of stay to less than I would like, but the people were very helpful in finding out how quickly I could return to Uganda after returning to the UK. They helped me decide on the annual policy which was cheaper than a single trip policy and were careful to give me all the figures for each item covered. I found the agents pleasant and friendly.

Full understanding of pre-existing conditions

My Experience with Free Spirit Travel was Excellent. Emma I spoke too on the phone was polite helpful in explaining the question if i didn't understand it. Also spoke clearly.

I spoke to Emma at free spirit travel insurance who was so helpful in sorting out our travel insurance as me and my husband both have pre existing medical conditions and I am on a waiting list for an operation. Will definitely be using them again. The price was really reasonable for 1 weeks cover for our trip to Benidorm. It's reassuring to know we are still covered once abroad.

Clear, easy to follow through, and good choice of cover.

Asked the relevant questions. Gave a fair price. Paid and reference number received straight away.

Easy to use & so straight forward with no fuss. Recommend to all. I have a multitude of medical conditions which presented no problems. Great price to

Straightforward purchase of travel insurance