Easy to follow and clarification of a query by phone was perfect by your agent

Neil was so kind and sympathetic to my newly diagnosed medical condition he had patience. I didn’t feel rushed. We have another trip planned this year and will definitely be booking the whole family on that policy. Amazing company. Thank you so much.

It was good why I didn't go 5 was the fact I was struggling to hear all the reps questions because of back ground talking

A really easy to navigate website with a sensible and practical approach to health screening resulting in an immediate quote.

went to log on to print off cover, but keeps coming up with my holiday in 2022

For older customers, renewing travel insurance usually entails answering detailed medical questions. This was handled efficiently and courteously by the Free Spirit representative, and the whole process was completed expeditiously.

They were really helpful with setting up my insurance

I am a returning customer as my first experience was so straightforward.

Good website easy to use. Happy with my quote.

Provided all that was required. Many thanks. Yea

Very simple, cost effective

A voice at the end of a phone made it very easy instead of vague online questions

Rang me back and emailed me because we had trouble with network. Very supportive. A complicate medical declaration and was very patient.

Very efficiently handled . Thank you

A fabulous friendly informative experience. Highly recommended to friends and family

It was very easy to do and I think it would be better if you could get the policy to print out

Really friendly people to talk to about difficult subjects.

Good communication on the telephone, very thorough and unhurried.

Having had to cancel our trip to France due to catching Covid. I got in touch with Free Spirit and was dealt with in a sympathetic manner. Neil Kelly was extremely helpful when I phoned and explained the problem.

We received a suitable quote for our needs immediately & proceeded with the purchase. Job done.