Easy to use website and competitive price

Having already purchased a "One-off" policy, the cruise in question changed its itinerary! This involved a quick change by upgrading the policy to an Annual/Europe cover. The person we spoke to managed this exellently and without any fuss whatsoever ! Thank you.

Polite and helpful staff. Prompt answer to phone call.

The web site was easy to navigate and was straightforward. I had to phone to check an aspect of the medical questions and was answered immediately and your colleague was very helpful.

Only spoke to one person and he arranged our travel insurance with kindness and understanding

Pleasant and professional service. Didn’t take to long to organise and complete. Very helpful and polite.

Easy to navigate. Quick

Easy to follow.

James Toon, with whom I spoke when I need to take out a new policy to cover me for a trip I'm taking to the US soon, was extremely helpful and provided plenty of reassurance. Thanks James!

My wife, daughter and I, when taken together, have complex travel insurance needs, both medical and age-related. The Free Spirit staff were cheerful and helpful, guiding us through the process of finding the right policies. The downside was that this was, inevitably, a lengthy process, resulting in a flurry of repetitive emails. In the end, I consider the premiums paid to be reasonable.

Laborious on line procedure.Actual employees pleasant and helpful.

Good attention helpul and efficient..

Having taken out a single trip policy two days earlier, I rang to see if it was possible for them to amend it to an annual multi trip policy. This was 'no problem' and was dealt with very politely and efficiently. Well done!

A very patient member of staff

Very friendly

I have used Free Spirit Insurance for 4 years, which speaks for itself. The internet site is easy to use and any queries are dealt with efficiently

I was referred to Free Spirit when another insurer declined to insure me when I asked them to include a recent heart attack in my declared conditions. I was then clearly in a rather concerned and agitated state if mind ! The lady who I spoke to said "No problem" and then went through the whole process in a very helpful and understanding manner Although obviously costing more the policy I now have provides the cover I needed.

Very easy to find the right insurance to suit our needs. Satisfied that we can now go on our travels having peace of mind

Very helpful staff. Have used before and fully recommend this company to others.

Very easy to complete application