I made a reservation for my daughter as she was flying out of Indianapolis. When my daughter arrived at the Clarion Pointe to park her car, she went into the lobby and waited 30 minutes for someone to come to the front desk. When the guy (which was rude) asked her what she needed, she told him she was there for her Global parking reservation and needed to take the shuttle to the airport. The guy then told her that she could park across the street at the Fairfield Hotel and take their shuttle as they were all part of the same service. So after waiting 30 minutes at the desk she had to drive and park at a different hotel. The Global website says this hotel provides shuttle service to the airport daily from 4:00 am to 12:00 am. My daughter's flight got back a little late and when she called the hotel at 11:29 pm to have her pick her up at the airport, the desk clerk told her the shuttle driver ended his shift and left at 10:00 pm. My daughter ended up having to get a $15 Uber ride back to her car and because of this, the parking ended up costing more than it would have been to just park at the airport. I contacted Global and asked for a refund for the $15 Uber cost. They said they contacted the hotel and were told that the shuttle driver was there until 12:00. I told them that was not true and sent them a screenshot of the timestamped call my daughter made to the hotel. They also said they couldn't do anything about the refund because it had to do with the shuttle service and that's not guaranteed yet their website says it's part of the service. I nor my family will never be using Global airport parking services in the future.

We used this company to park at Embassy Hotel next to DFW. Everything was good until the embassy suites shuttle didn't pick us up after landing. The driver saw us and we waved at him, completely ignore it us and left. We called the hotel to see when the next one would come and they said it would take about 45 mins for the next one to get there. We complaint at the hotel and also at this parking company and neither took owner ship they simply pass the blame from one to the other. Result: Lost several customers and get bad reviews for both the hotel and the parking company.

On the website there are two options to cancel, phone call or complete a form. I chose the form to cancel but never received a refund. During my phone contact I was told they didn’t receive the form, therefore, I received no refund. Just something to be aware of. I have used them in the past and would have rated them higher if not for this.

Great customer service! Will definitely use them in the future!!! Thank you.

What a mess. I had the location of my parking reservation changed five minutes before the reservation was to start. Unfortunately this gave me no time to find the new parking area and get to the airport to catch my flight. You would think if they overbooked a parking lot they would notify you the day before, but this is not the case. Very confusing conversation with the customer service rep. I have concerns about using this service again as I would consider having to add an extra hour to work through any changes that they may decide to come up with at the last minute

Great efficient customer service. Workers are very pleasant.

I went to make a reservation, and upon check out I clicked the "Unlock your Benefits Now" button at the bottom that showed a discount that could be had. No name for the company was given, no details, etc, so I figured that button would take me to a page showing some kind of details. However, it automatically enrolled me in a $2.95 recurring monthly membership with Way.com, as well as resetting my parking dates for the current day, at a time earlier than the present time. So when I then hit submit, my parking dates were wrong and even though I immediately called, they told me they were unable to change or refund me because it was after the reservation had started. Of course it had started because it reset the reservation to a time prior to the time the reservation was made. At the very least they should have a system that doesn't allow a reservation to be made prior to the present time.

It was easy to reserve a parking spot

The process was easy.

Ines at the front desk was very helpful !!

Kind, confident and efficient. We would have appreciated knowing ahead of time that cash instead of a card would be required when dropping off the car for the payment. It really tapped into our vacation funds. You should just make it clear.

It is going to be the second time that I use this company. The driver that dropped us off and picked up at the airport was amazing! The car was well taken care of during the time that was parked with them.

Global airport Parking and APEX parking Newark are the WORST!!! Scammers!You will be given ta runaround!

Memorial Airport Parking started it was booked through a 3rd party company. I could not use that reservation I had to pay directly through them because I was in a hurry to catch my flight l. The guy tried to help me out by giving me a discount because he felt so bad. I am asking for a refund on what I paid to your company. I spoke with Tim at global and another representative in reference to this matter. Thanks in advance Mr. Harold Joseph 3216627964 8138470187

We have used Global Airport Parking many times. This time, however, our plans changed so I cancelled our reservation. I love it that you provide flexibility and make it easy to cancel and issue a refund. We have several upcoming trips that require we be at the airport by 4 am (6:30 international flight) so we can’t use this service due to their 4:30 opening time.

HORRIBLE AND DANGEROUS!!!!! I PARK THE CAR THERE AND THE DAMAGE IT HEAVY!!!!!!! NO LOT ATTENDANT NO OFFICE DO NOT PICK UP THE PHONE No customer service NEVER PARK YOUR CAR AT THAT PLACE!!!!! No matter the price . Careless people They will damage or scratches your vehicle THEY will run away from you if anything happens Checked your vehicle before leaving Call police if you find your car damaged The lawsuit is coming up and they not going to skip punishment . Let everyone know THIS PLACE IS HORRIBLE AND DANGEROUS!!!!!!

We needed to cancel our reservation and full refund. No hassle! I ❤️ this company and use them often.

Don't book with them! They will most likely have an issue sending you your reservation email. And if you live in Canada you're going to have to pay another $41 on top of your reservation. I booked with them thinking I was receiving a deal, no reservation email was sent to me until the day of. When I showed up to the lot I booked at they said I needed a confirmation number, so I rebooked thinking I would get another email with the reservation. Nothing came so I called the company the customer service lady was kind, and sorted out the 2 reservations made under my name. She refunded me one and then said I could go ahead and use the reservation that was booked for 5 AM instead of the one I used booked for 5:30. For some reason the confirmation email wasn't going through, so she sent me a TXT message so I could put my email through, it sent that way. I Got off the phone with her and showed my confirmation email to the customer service rep at the lot, he then told me I could go ahead with the booking but there would be a charge of $41 on top of the $24 I just paid in CAD He told me it would be cheaper to just go with their rate so I did. Which costs me $49. Okay, whatever, I needed to catch my flight because I was operating it! Fast forward from January 11 to now today, January 14. I called to explain my situation and get a refund, but there is no understanding from this company whatsoever. They did not refund me my money and told me that it says they put in the confirmation email that I would be charged extra, but that's not the point. The point is I did not get to read the email l it was sent to me the same day when I was already at the lot, of course, I did not go through it when I was in crunch time trying to catch the shuttle. There was no empathy from them. Anyway, I saw all this to say be careful before you book!! They already have an option on their customer service phone line for confirmation email troubles!!!

Simple process, on time shuttle

I was never given a return Phone number therefore we were unable to request a pickup. The driver dropped us off at the front even though the cars are parked in back.